NOR FAIZAH BT SARRAJI
Customer Service Executive
Kuala Lumpur
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Customer Service Executive
Tayangan Unggul Sdn Bhd
06.2014 - Current
- Responsible in answer call and any inquiries about Astro product and services
- Guide customer on any problem occurs including basic troubleshooting for Astro customers
- Handle all the complaint from customers and responsible to make report for any cases that cannot be settled by customer services department.
Customer Service Executive
Vads Berhad
10.2009 - 05.2014
- Responsible in answer call and any inquiries about Celcom product and services
- Guide customer on any problem occur in using mobile phone for Celcom
- Handle all the complaint from customer and responsible to make report for any cases that cannot be settled by customer services department.
Account Assistant
MRM Holdings Sdn. Bhd.
08.2008 - 08.2009
- Prepare full set of Account using TAS BOOK software
- Issue invoice to the client in a monthly basis
- Prepare the bank reconciliation statement, prepare the payment voucher, petty cash voucher, credit note, and debit note when necessary
- File all the invoices and other documents related to the company were necessary
- Prepare the monthly payroll for crew salary
- Responsible in handle all the accounting problem and everything that related to Accounts Department
- Prepare and updated the financial statement at the end of the period and assist the auditor in giving the document and evidence needed by them during the audit period.
Practical Trainee
Wong Yeng Mun & Co. (Chartered Accountant)
6 2007 - 11.2007
- Do the audit for various types of company such as manufacturing company, oil and Gas Company, food Industries Company, insurance company and others
- Ensure that the financial statements of the companies are complied with the accounting standard
- For example, the method used to determine the depreciation of assets and others
- Do the stock take and all the audit process from the beginning until the preparation of audit report and send the report for filling
- Ensure that companies perform according to statutory requirements
- For example, submission of annual return, maintenance of all necessary records, companies registers etc.
Education
Ujian Penilaian Sekolah Rendah(UPSR) -
Sekolah Kebangsaan Sungai Tengi
Penilaian Menengah Rendah (PMR) - undefined
Sek. Agama Menengah Tinggi Kuala Kubu Bharu
Sijil Pelajaran Malaysia (SPM) - undefined
Sek. Agama Menengah Tinggi Kuala Kubu Bharu
Certificate of Matriculation (Accounting) - undefined
Kolej Mara Kuala Nerang (KMKN)
Bachelor of Accountancy (Hons) - undefined
Universiti Teknologi Mara (UiTM) Shah Alam
Ujian Penilaian Sekolah Rendah(UPSR) - undefined
Sekolah Kebangsaan Sungai Tengi
Penilaian Menengah Rendah (PMR) - undefined
Sek. Agama Menengah Tinggi Kuala Kubu Bharu
Sijil Pelajaran Malaysia (SPM) - undefined
Sek. Agama Menengah Tinggi Kuala Kubu Bharu
Certificate of Matriculation (Accounting) - undefined
Kolej Mara Kuala Nerang (KMKN)
Bachelor of Accountancy (Hons) - undefined
Universiti Teknologi Mara (UiTM) Shah Alam
Skills
Customer Relationship Management
Other Relevant Information
I am able to communicate in English and Bahasa Melayu in both oral and written presentation., Microsoft office (words, power point, excel), Mr Accounting, UBS Accounting, TAS BOOK., RM 4,200, Able to work independently; learn fast, ambitious and high motivation., Efficient and discipline work style., Willing to work under pressure., Hardworking and able to work in a team.
Curriculumactivitiesandachievements
- Committee member of ABBACCs UiTM -2006, Organise ABBACCs Sport Carnival at UiTM sec 17, Organise seminar with ACCA members and Professional members of Accountancy.
- Vise President of Kelab Seni Khat (Sek. Agama Men. Tinggi Kuala Kubu Bharu), Organize activities for the society such as competition among the committee, family day, training for the members to improve their writing in jawi and others., Managed documentation for the club.
- Treasury of Persatuan Puteri Islam (Sek. Agama Men. Tinggi Kuala Kubu Bharu), Collect the fees from the member in order to organize activities that involved all the members such as educational trip to Kuala Terengganu, annual dinner, sport carnival and others., Manage the documentation of the payment and receipt by the committees.
Currentaddress
B-05-20 The Lumayan Apartment Jalan Sri Permaisuri 2, Kuala Lumpur, 56000
Newnric
850101-10-5006
Personal Information
- Age: 39
- Ethnicity: Malay
- Date of Birth: 01/01/85
- Gender: Female
- Nationality: Malaysian
- Marital Status: Married
- Religion: Islam
References
- Mohammad bin Jaafar, Team Leader, Level 10, Menara Celcom Jalan Raja Muda Abdul Aziz, Kuala Lumpur, 013-2900656, iosohammad@gmail.com
- Mr Wong Yeng Mun, Manager of Wong Yeng Mun & Co., No. 19-3(3rd Floor) Jalan 1/57A, Batu 3 Jalan Ipoh,51200 Kuala Lumpur, 03-40417166, wymco@tmnet.my
- SHAMIR SHAH BIN SHAMSUDDIN, Team Manager Astro Customer Service, Tayangan Unggul Sdn Bhd (365949-V) Suite 2-1, Lower Level The Horizon Annexe Avenue 7 Bangsar South, No 8, Jalan Kerinchi, 59200 Kuala Lumpur, 016-2209281
Timeline
Customer Service Executive
Tayangan Unggul Sdn Bhd
06.2014 - Current
Customer Service Executive
Vads Berhad
10.2009 - 05.2014
Account Assistant
MRM Holdings Sdn. Bhd.
08.2008 - 08.2009
Practical Trainee
Wong Yeng Mun & Co. (Chartered Accountant)
6 2007 - 11.2007
Ujian Penilaian Sekolah Rendah(UPSR) -
Sekolah Kebangsaan Sungai Tengi
Penilaian Menengah Rendah (PMR) - undefined
Sek. Agama Menengah Tinggi Kuala Kubu Bharu
Sijil Pelajaran Malaysia (SPM) - undefined
Sek. Agama Menengah Tinggi Kuala Kubu Bharu
Certificate of Matriculation (Accounting) - undefined
Kolej Mara Kuala Nerang (KMKN)
Bachelor of Accountancy (Hons) - undefined
Universiti Teknologi Mara (UiTM) Shah Alam
Ujian Penilaian Sekolah Rendah(UPSR) - undefined
Sekolah Kebangsaan Sungai Tengi
Penilaian Menengah Rendah (PMR) - undefined
Sek. Agama Menengah Tinggi Kuala Kubu Bharu
Sijil Pelajaran Malaysia (SPM) - undefined
Sek. Agama Menengah Tinggi Kuala Kubu Bharu
Certificate of Matriculation (Accounting) - undefined
Kolej Mara Kuala Nerang (KMKN)
Bachelor of Accountancy (Hons) - undefined
Universiti Teknologi Mara (UiTM) Shah Alam
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