NORFAIZA BESAR
Seremban,05
Summary
Adept IT Infrastructure Specialist and Project Manager with a proven track record at PureCircle Sdn Bhd, excelling in client relationship management and exceeding performance targets. Skilled in Oracle administration, and SQLServer, Peoplesoft, SAP alongside expertise in IT Infra Project Management. Demonstrated success in Data Centre relocation, office relocation, database migration and optimization, significantly enhancing application performance and operational efficiency.
Overview
18
18
years of professional experience
Work History
IT Infrastructure APAC Specialist / Project Manage
PureCircle Sdn Bhd
06.2022 - 06.2024
- Managed the IT infrastructure projects for APAC countries from the initial of project implementation till project completion.
- Strong engagement with vendors, IT global team, business stakeholder, ensure that everyone involved is on the same page regarding project goals, progress, and potential challenges
- Successfully relocated the physical office to new premises, along with infrastructure migration. Completed for Purecircle KL relocation, Ingredion Malaysia relocation and Ingredion Vietnam.
- Successfully migrated the legacy servers from third party data centre to internal data centre and save yearly USD30,000
- Successful delivered the network migration project from legacy network to integrated global network for entire PureCircle Enstek, China and India and cost saving yearly USD105.000.
- Developed strong client relationships through consistent communication and attentive service.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Followed all company policies and procedures to deliver quality work.
- Earned recognition as a top performer consistently exceeding targets throughout my tenure as a specialist in the field.
IT JDE – Database Administrator
Purecircle Sdn Bhd
03.2017 - 05.2022
- Delivered successful database migration projects, ensuring seamless transitions with minimal disruption to business operations.
- Established proactive monitoring solutions that alerted administrators to potential issues before they escalated into major problems.
- Provided timely resolution of critical production issues, minimizing downtime and avoiding potential revenue loss.
- Served as an internal consultant for application developers, providing guidance on query optimization techniques that improved application performance significantly.
- Established the database cloud backup to minimize the data loss
- Enhanced the database and application security by revoke the external access and locate on beyond VPN
Database Administrator/IT Security Manager
OS HRS Sdn Bhd
08.2016 - 02.2017
- Delivered successful database migration projects, ensuring seamless transitions with minimal disruption to business operations.
- Established proactive monitoring solutions that alerted administrators to potential issues before they escalated into major problems.
- Provided timely resolution of critical production issues, minimizing downtime and avoiding potential revenue loss.
- Served as an internal consultant for application developers, providing guidance on query optimization techniques that improved application performance significantly.
Database and Peoplesoft Administrator Manager
OS HRS Sdn Bhd
01.2010 - 07.2016
- Optimized PeopleSoft security by developing and maintaining roles, permission lists, and user profiles.
- Ensured data integrity with regular database maintenance tasks such as reorganizing tables and indexes.
- Managed change control process for all modifications made within the PeopleSoft environment, ensuring compliance with organizational policies and best practices.
- Continuously researched industry trends and best practices in PeopleSoft administration to maintain a high level of expertise and adaptability in an ever-changing landscape.
- Setup the peoplesoft environments for production and non-production including the database setup.
- Provide support in planning, installing and upgrading works to the database management software and assist to create the physical database shell.
• Monitor the database management system performance and capacity, database storage and backup and disaster recovery.
• Ensure storage, archive, backup and recovery procedures are functioning properly.
• Participate in identifying the root cause analysis of repeating problems and escalate to the responsible party for recovery and future prevention.
• Improve the database performance – perform the weekly/monthly maintenance activities.
• Provide the training for team especially in database and other application setup for new team member.
• Explore the new technology which could implement in Symphony such as Data guard, RMAN, etc.
Database Administrator
Symphony BPO Sdn Bhd
01.2006 - 12.2010
- Delivered successful database migration projects, ensuring seamless transitions with minimal disruption to business operations.
- Established proactive monitoring solutions that alerted administrators to potential issues before they escalated into major problems.
- Provided timely resolution of critical production issues, minimizing downtime and avoiding potential revenue loss.
- Served as an internal consultant for application developers, providing guidance on query optimization techniques that improved application performance significantly.
Education
Bachelor of Science - Business Information Technology
Coventry University
United Kingdom07.1997
High School Diploma -
Unisza
Gong Badak, Terengganu09.1995
Skills
Operating System : UNIX AIX, Redhat Linux, Windows Server, MS-WINDOWS NT, 2016, 2013, XP
Database : Oracle9i, Oracle10g, Oracle11g and SQLServer
Software Knowledge : MS-Office, Oracle, MsSQLServer, Peoplesoft HRMS, PeopleTools, JD Edwards
ERP : Peoplesoft 90, 91, 92 HRMS, Peopletools 846, 849, 853, 854 and JD Edwards
Soft Skills: Customer Relations, Management collaboration, IT Infra Project Management, Security Audit and Compliance, Teamwork
Languages
English, Malay
Native language
Timeline
IT Infrastructure APAC Specialist / Project Manage
PureCircle Sdn Bhd
06.2022 - 06.2024
IT JDE – Database Administrator
Purecircle Sdn Bhd
03.2017 - 05.2022
Database Administrator/IT Security Manager
OS HRS Sdn Bhd
08.2016 - 02.2017
Database and Peoplesoft Administrator Manager
OS HRS Sdn Bhd
01.2010 - 07.2016
Database Administrator
Symphony BPO Sdn Bhd
01.2006 - 12.2010
Bachelor of Science - Business Information Technology
Coventry University
High School Diploma -
Unisza
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