Summary
Overview
Work History
Education
Skills
Timeline
Generic

NORFAINIZA BINTI JEMAN

SALES OPERATION COORDINATOR
Padang Serai, Kedah

Summary

Dynamic professional with a proven track record in sales process optimization and customer relationship building, honed at ZW Packaging Sdn Bhd. Excelled in enhancing sales team efficiency and customer satisfaction through innovative strategies and collaborative efforts. Achieved significant improvements in sales project execution and performance tracking, demonstrating exceptional problem-solving and motivational skills.

Overview

13
13
years of professional experience
3
3
Languages

Work History

Sales Operation Coordinator

ZW Packaging Sdn Bhd
07.2024 - Current
  • Develop and implement processes for the sales and marketing team in planning, executing, and tracking sales projects, while also providing administrative support.
  • Compile and ensure that all sales personnel submit their weekly reports on time, allowing top management to monitor each person's progress toward achieving their sales targets.
  • Support the sales and marketing team by updating the necessary sales documentation, particularly the RFQs provided to customers, ensuring they are submitted on time to achieve targets and secure awards
  • Participating in production meetings both in the morning and afternoon, planning to ensure that all production activities are timely while effectively managing risks to prevent any failures.
  • Conduct New Product Introduction (NPI) meetings for new products, ensuring that all processes are followed, and samples are shipped on time.
  • Coordinators facilitate communication between sales teams, other departments, and external partners, ensuring seamless collaboration and information exchange.

Purchasing Officer

South Island Garment Sdn Bhd
09.2015 - 07.2024
  • Team Leader of Sample Development Team (Local & overseas Supplier)
  • Handled Shipment & identified alternate freight for vessel delivery ensuring consumable needs were met on time while lowering the cost.
  • Follow up on all outstanding and discrepancy and to provide latest delivery status to Buyer.
  • Communicated effectively with supplier on scheduling and delivery progress (Handling every 3 month Virtual Meeting with overseas supplier)
  • Ensure process executed according to work process and SOP
  • Support Superior by dealing with Vendors for move early order to meet request and to fulfil Production requirement
  • Provide solutions for issues encountered by reviewing process or flow and share with Superior to implement in order to eliminate or minimize recurrence
  • Compile and submit report on monthly basis for Suppliers performance (Monthly report for presentation to Superior)
  • Work closely with fellow colleagues to meet KPI (trained new team member/co-worker)
  • All other duties as required or instructed by immediate Superior and Manager
  • Follow up with Supplier on the shipment arrangement and shipping documents; update in a timely manner so that information is available for relevant departments.
  • Any other work assign by Superior

Logistic Cum Warehouse Officer

Tes Amm (M) Sdn Bhd
11.2011 - 04.2014

• Responsible in handling internal and external warehouse

• Ensure incoming, outgoing report updated for effectively operation.

• Carry out warehouse activity

• Schedule job accordingly from work order / Production Schedule.

• Ensure all work done according to the requirement as defined in the work order and S.O.P.

• Assign duties to Subordinates.

• Arrange and re-arrange daily schedule for shipping

• Monthly report for Department of Environment (DOE)

Education

Bachelor of Science - Management Social Sciences

University Malaysia Terengganu
Kuala Terengganu, Terengganu, Malaysia
04.2001 -

Skills

    Customer Relationship Building

    Time Management

    Sales Planning

    Problem-Solving

    Store operations

    Order Processing

    Performance Tracking

    Sales process optimization

    Motivational Skills

    Collaborative mindset

    Deal Closing

    Customer Relationship Building

Timeline

Sales Operation Coordinator

ZW Packaging Sdn Bhd
07.2024 - Current

Purchasing Officer

South Island Garment Sdn Bhd
09.2015 - 07.2024

Logistic Cum Warehouse Officer

Tes Amm (M) Sdn Bhd
11.2011 - 04.2014

Bachelor of Science - Management Social Sciences

University Malaysia Terengganu
04.2001 -
NORFAINIZA BINTI JEMANSALES OPERATION COORDINATOR