Summary
Overview
Work History
Education
Skills
Certification
Interests
Travelling, Hiking, Cooking & Decorating
Timeline
Generic

Norfadzilah Abdul Rahim

Administrative Executive
Ampang, Selangor,0133451801

Summary

Dynamic Administrative Executive with a proven track record at Habib Jewels Sdn Bhd, excelling in data analysis and customer relationship management. Streamlined operations through effective document management and budget analysis, enhancing profitability and achieving KPIs. Adept at event coordination and travel planning, fostering strong relationships and driving organizational success.

Productive Administrative Executive with 25 year track record in data management, customer relations and complex problem-solving. Oversees jewelries operations and handles all administrative needs with efficiency and professionalism.

Dependable Administrative Executive possessing excellent communication and time management abilities. Manages office supplies, organizes correspondence and maintains liaison with other departments.

Overview

18
18
years of professional experience
6
6
Certifications
1
1
Language

Work History

Administrative Executive

Habib Jewels Sdn Bhd
02.2014 - Current
  • Collected data, input records, and compile day to day and monthly sales reports.
  • Scheduled appointments and meetings, organized materials and prepared rooms.
  • Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
  • Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
  • responsible for managing office administration, supporting organizational processes, and ensuring the smooth execution of business operations.
  • Contributed towards setting realistic quarterly targets based on thorough understanding of market trends and sales potential.
  • Coordinated closely with finance department to ensure accurate invoicing and prompt payment collection from clients.
  • Generated comprehensive performance reports that provided valuable insights into individual sales representatives'' productivity levels.
  • Improved communication within the sales department by establishing regular reporting structures and feedback channels.
  • Ensured a high level of accuracy in sales records, maintaining up-to-date information on leads and clients.
  • Managed accounts to retain existing relationships and grow share of business.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.

Personal Assistant to Ambassador

Embassy of the Kingdom of Morroco
05.2010 - 11.2013
  • Maintained appointment schedules by planning and scheduling meetings, conferences, and teleconferences.
  • Organized travel arrangements for Ambassador, ensuring smooth logistics for multiple international trips.
  • Coordinated meetings and events, arranging logistics for over 50 corporate gatherings.
  • Maintained daily report documents, memos and invoices.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Managed filing system, entered data and completed other clerical tasks.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support by copying, faxing, and filing documents.
  • Assisted in event planning and execution for company functions such as conferences, workshops, or social gatherings.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Customer Service Executive

HSBC Electronic Data Processing Malaysia
07.2007 - 11.2010
  • Providing excellent customer service to HSBC's branches in UK through various channels such as phone, email, chat.
  • Collaborated with cross-functional teams to improve overall customer experience within the company.
  • Solve Relationship Manager's problems by answering questions, providing solutions, and guiding them through the process of account opening.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of account opening while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.

Education

SPM

SEKOLAH MENENGAH DATO' HJ HUSSEIN
SELAMA, PERAK
04.2001 -

Skills

Data analysis

Certification

Diving Certificate - Open Water

Interests

Outdoor Activities

Travelling, Hiking, Cooking & Decorating

Hiking in the Himalayas is an experience I will never forget and I would highly recommend it to anyone. A journey helps you shift your perspective and makes you realize there are so many little things in your day-to-day life to be grateful for. And finding this gratitude really does make you a happier person. The environment was beautiful from the beginning but at the top, the panorama was breathtaking – even more so than the altitude.


I had to live far away from my house and did everything on my own. So I came to realize that culinary skills play an important role in our life. This is because it makes us more independent and resourceful. We can also choose fresh ingredients of our choice, such as adding more fruits and vegetables, and adjust spices to meet our tastes. Cook like a chef, plating like in five star hotels, it giving a therapy to myself.


Get creative and indulge in DIY project can save a lots of money.

Timeline

Certificate of Achievement - Langtang Valley Trek

02-2025

Certificate of Achievement - Annapurna Circuit Trek

02-2023

Certificate of Achievement - Mount Kinabalu

05-2022

Certificate of Achievement - Everest Base Camp

03-2020

Certificate of Achievement - Annapurna Base Camp

11-2018

Administrative Executive

Habib Jewels Sdn Bhd
02.2014 - Current

Diving Certificate - Open Water

07-2012

Personal Assistant to Ambassador

Embassy of the Kingdom of Morroco
05.2010 - 11.2013

Customer Service Executive

HSBC Electronic Data Processing Malaysia
07.2007 - 11.2010

SPM

SEKOLAH MENENGAH DATO' HJ HUSSEIN
04.2001 -

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Norfadzilah Abdul RahimAdministrative Executive