Norfadilatulsyakilla Abd Rahim
Management & Food Technology
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Manager
The Coffee Bean & Tea Leaf
10.2018 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Manager
Gerbang Alaf
12.2014 - 04.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Associate of Science - Food Technology
Politeknik Sultan Haji Ahmad Shah
Kuantan, Pahang, Malaysia 04.2001 -
High School Diploma -
Sekolah Menengah Kebangsaan Seri Tanjung
Kuala Selangor, Selangor, Malaysia 04.2001 -
Skills
Team leadership
Timeline
Manager
The Coffee Bean & Tea Leaf
10.2018 - 10.2022
Manager
Gerbang Alaf
12.2014 - 04.2017
Associate of Science - Food Technology
Politeknik Sultan Haji Ahmad Shah
04.2001 -
High School Diploma -
Sekolah Menengah Kebangsaan Seri Tanjung
04.2001 -
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