Norfadilah Hanis Binti Zahari
Klang, Selangor
Summary
Results-driven Supply Chain Professional with over 12 years of experience in retail, manufacturing, and logistics, including 9 years in demand and supply planning. Expertise in inventory management, forecasting, and supplier negotiation. Proven ability to analyse complex data, solve problems, and collaborate effectively across teams to ensure supply continuity.
Overview
2
2
Languages
12
12
years of professional experience
Work History
Assistant Procurement Manager
Texas Chicken Malaysia
Petaling Jaya
08.2026 - Current
- Negotiated contracts with suppliers to secure cost-effective procurement solutions, achieving significant annual savings.
- Managed supplier relationships to foster long-term partnerships and ensure consistent supply chain stability.
- Coordinated with internal departments to understand procurement needs and specifications, ensuring accurate fulfilment of requirements.
- Managed inventory levels through strategic procurement planning, avoiding stock outs and excess inventory.
- Prepared and maintained comprehensive procurement documentation, including contracts, proposals, and supplier evaluations, for audit compliance.
Senior Supply Demand Planner
URC Snack Food
10.2024 - 08.2026
- Developed demand forecasts by analysing historical data, market trends, and sales inputs to inform supply planning decisions.
- Managed fluctuations between actual sales and forecasted demand, and promptly triggered updates or adjustments to the supply plan in collaboration with the Industrial Planner.
- Own the weekly stock deployment across all warehouses to ensure optimal inventory levels that support daily and weekly sales, NPD and promotional activities.
- Coordinated with sales and marketing teams to integrate promotions and new product launches into demand plans.
- Enhanced forecast accuracy and inventory turnover through implemented process improvements.
- Develop and manage run-down plans for promotional and discontinued SKUs across finished goods (FG), raw materials, and packaging materials.
- Partner closely with Production Planners to address and resolve any stock availability or supply-related challenges.
Senior Supply & Demand
Kenangan Coffee
11.2023 - 10.2024
- Developed and implemented demand forecasting model to enhance inventory planning accuracy.
- Monitored inventory levels and analysed stock movement to identify potential stock-out or excess situations, facilitating timely interventions.
- Ensured optimal stock levels to meet customer needs while minimising overstocking, reducing tied-up costs and storage issues.
- Demand Planning: Maintain an acceptable & accurate level of physical inventory.
- Align with customers & vendors for a good & efficient supply pattern.
- Demonstrated strong self-motivation through consistent task completion and personal accountability.
Inventory Control Executive
Havi Logistics Bhd
12.2019 - 10.2023
- Develop statistical forecast and manage inventory planning for multi-temperature finished goods.
- Upkeep high forecast accuracy and good inventory management practice to ensure optimum stock keeping and consistent product supply to the market.
- Close interaction with key stakeholders to understand market intelligence, promotion mechanics, and supply plans, to reflect in the forecasting model and inventory plan.
- Close monitoring of inventory supply status and provide prompt alert/communication for actions
- Lead and collaborate closely with suppliers, customers, and internal departments on future projections, inventory strategies, and planning for optimum inventory management within the system.
Merchandiser
Genting Malaysia Bhd
08.2017 - 12.2019
- Conducted market research for new product development, focusing on latest printing effects and material applications for apparel and accessories.
Assistant merchandiser
Aeon Co (M) Bhd
12.2014 - 07.2017
Education
Accountancy -
Malacca Matriculation College
Malacca01-2010
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Agama Parit Raja
Johor01-2009
Bachelor - Business Administration
University of Malaya
Kuala Lumpur01-2014
Skills
- Demand forecasting
- Supply planning
- Inventory planning
- Contract management
- Supplier negotiation
- ERP (AX 2012)
- SAP S/4 Hana
- SOA System
- Xilnex
- Decision making
Accomplishments
- Finance Officer for Academic Execution & Delegations to Phnom Penh, Cambodia.
- Second Lieutenant PSSTLDM
- Treasurer for Istiadat Pentauliahan Palapes UM
- SME University Internship 2014 (representing UM-champion)
- Receive recognition in supporting a smooth transition on McDonalds Project
- Being awarded as a pioneer in Digitalizing Supply Chain
- Receive HAVI's Future Leader Award
Languages
English
Malay
Timeline
Assistant Procurement Manager
Texas Chicken Malaysia
08.2026 - Current
Senior Supply Demand Planner
URC Snack Food
10.2024 - 08.2026
Senior Supply & Demand
Kenangan Coffee
11.2023 - 10.2024
Inventory Control Executive
Havi Logistics Bhd
12.2019 - 10.2023
Merchandiser
Genting Malaysia Bhd
08.2017 - 12.2019
Assistant merchandiser
Aeon Co (M) Bhd
12.2014 - 07.2017
Accountancy -
Malacca Matriculation College
Sijil Pelajaran Malaysia (SPM) -
Sekolah Menengah Agama Parit Raja
Bachelor - Business Administration
University of Malaya