NORFADILAH JONID
Summary
Public Relations & Stakeholder Management with 10 years of experience in stakeholder management for large infrastructure projects (MRT Line 1 & Line 2). Proven expertise in conflict resolution, stakeholder engagement, and event coordination. Skilled in preparing presentations, reports, and public announcements to drive project goals. Fluent in English and Malay, with a track record of ensuring smooth project execution through strategic public relations and effective communication.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Senior Executive, Public Relations & Stakeholder Management
MMC GAMUDA KVMRT (PDP SSP) SDN BHD
07.2016 - 06.2024
- Responsible for handling stakeholder matters for MRT Line 2 from Sungai Buloh to Putrajaya, including the following tasks:
- Prepare/review materials for stakeholder engagement, such as presentation decks and invitation notices, prior to engaging with stakeholders
- Coordinate stakeholder engagements, press conferences, and other PR and Stakeholder Management events
- Prepare/review minutes of meetings from stakeholder engagements
- Respond to inquiries from the public regarding the MRT Project through MRT Feedback Email or Social Media
- Coordinate bi-weekly PR & Stakeholder Management and Traffic meetings with Civil & System Work Package Contractors (WPC) to discuss the PR & Stakeholder Management Action Plan, which includes traffic announcements, construction notices, and engagement plans
- Obtain updates on stakeholder issues from WPC and resolutions for public complaints
- Prepare presentation deck consisting of the Complaint Management System (CMS) monthly chart, stakeholder engagement plans, stakeholder issues & media events plan, and present them to the client during the Work in Progress Monthly Meeting
- Prepare PR and Stakeholder Management Monthly Report for the submission to the client
- Responsible for updating the latest stakeholder issues before circulating them to the Head of Department and Deputy Project Director
- Prepare stakeholder engagement plans, media events, and any other public relations exercises for the submission to the client on a quarterly basis
- Assist in coordinating events for the milestones of the MRT Project
- Business Writing: Prepare reports, minutes of meetings, traffic announcements, public notices, and official letters in English and Malay
- Experienced in coordinating logistics and venue sourcing for the MRT Line 2 Public Inspection Roadshow, spanning 3 months (May 2015 - July 2015), with a total of 27 locations along the alignment
- Experienced in Tender Coordination to select vendors, such as Event Organizers, Photographers & Videographers, and Renovators
- Experienced in managing the preparation works (budgeting, venue sourcing, renovation works, timeline management, staffing, etc.) for the opening of MRT Information Centers, MRT Information Kiosks, and MRT Information Truck
- Responsible for preparing Monthly Progress Photography Reports for submission to the client
Executive, Public Relations & Stakeholder Management
MMC GAMUDA KVMRT (PDP) SDN BHD
01.2014 - 06.2016
- Coordinate events for stakeholder’s engagements, press conferences and any other events related to PR and Stakeholder Management
- Prepare traffic announcements
- Prepare construction works notices
- Managing monthly photography for construction progress report
- Budget Management – record and monitor the budget and expenses for events
- Business Writing – Reports, Minutes of Meeting and official letters (English & Malay)
- Assisting in coordinating events for MRT Project
- Responsible in preparing Monthly Progress Photography Report for submission to client
Information Officer
MMC GAMUDA KVMRT (PDP) SDN BHD
11.2011 - 12.2013
- In charge of the MRT info center at KL Sentral
- Provides information regarding KVMRT project to the public
- Entertain public walk into the info center
- Address complaints, inquiry and feedback through phone call and public walk in
Management Trainee
EIGNRETEP SDN BHD
06.2011 - 09.2011
- Customer service – Address customers’ incoming calls and enquiries
- Issue customer/shipper’s document into logistic system
Education
BBA (Hons) - International Business
Universiti Teknologi Mara
(UiTM Shah Alam) 01.2008 - 01.2011
Diploma - Business Studies
Universiti Teknologi Mara
(UiTM Segamat) 01.2005 - 01.2008
Skills
- Stakeholder Engagement
- Public Relations Strategy
- Event Coordination and Logistics
- Report and Proposal Writing
- Crisis Communication
- Budget Management
- Public Feedback Handling
- Microsoft Office Word
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Office Outlook
Report preparation
Administrative support
Multitasking
Adaptability
Reliability
Personal Information
- Date of Birth: 08/23/87
- Nationality: Malaysian
- Marital Status: Single
Training Certificate
Certificate in Advanced Project Management
Timeline
Senior Executive, Public Relations & Stakeholder Management
MMC GAMUDA KVMRT (PDP SSP) SDN BHD
07.2016 - 06.2024
Executive, Public Relations & Stakeholder Management
MMC GAMUDA KVMRT (PDP) SDN BHD
01.2014 - 06.2016
Information Officer
MMC GAMUDA KVMRT (PDP) SDN BHD
11.2011 - 12.2013
Management Trainee
EIGNRETEP SDN BHD
06.2011 - 09.2011
BBA (Hons) - International Business
Universiti Teknologi Mara
01.2008 - 01.2011
Diploma - Business Studies
Universiti Teknologi Mara
01.2005 - 01.2008
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