Hi, I’m
Norfadhilah Abu Bakar
Senior Admintration Officer
Johor Bahru, Johor,01
Summary
Senior Administrative Officer with over 13 years of experience providing corporate support office-based activities to encourage team business efforts. Effectively interfaces between managers on operational and administrative support issues to achieve consensus. Provides support and assistance to colleagues to deliver quality service.
Overview
18
years of professional experience
2
Languages
Work History
WIRA SECURITY SERVICES SDN BHD
Senior Administration Officer
04.2010 - Current
Job overview
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Developed and maintained HR policies and procedures.
- Compiled employee records from individual departments to maintain central files.
- Checked references for potential candidates.
- Maintained strict confidentiality in handling sensitive employee data, protecting privacy rights of all staff members.
- Updated HR databases with accurate employee information to support effective decision-making processes.
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
- Updated employee files with new details such as changes in address or salary levels.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Maintained confidentiality of employee records and payroll information.
- Generated reports to track employee time and attendance.
- Prepared detailed reports on payroll activities for management review, highlighting areas requiring improvement or attention.
- Processed timecards and payroll data for team of employees.
- Audited timesheets and payroll records for accuracy.
- Completed payroll accurately and timely to meet employee expectations.
- Ensured timely salary disbursements for employees, maintaining strict adherence to company policies and deadlines.
- Managed employee records on database to maintain accuracy and updated information.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
- Managed and updated employee benefits information.
Impiana Resort Cherating
Guest Service Assistant
04.2006 - 12.2008
Job overview
- Assisted with luggage handling, valet services and concierge services.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Coordinated with housekeeping staff to ensure timely room availability for early arrivals or late checkouts.
- Managed check-in and check-out procedures for guests.
- Processed payments securely while adhering to company policies regarding credit card transactions and cash handling procedures.
- Responded to guest inquiries to maximize guest satisfaction.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Collaborated with management on initiatives aimed at boosting overall guest satisfaction scores across multiple metrics.
- Assisted guests with special requests, ensuring their needs were met promptly and accurately.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Handled customer complaints to satisfy and retain guests.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Supported event planning efforts by coordinating logistics and assisting in setup as needed.
- Enhanced guest satisfaction by swiftly addressing concerns and providing appropriate solutions.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Developed strong relationships with repeat customers by remembering preferences and anticipating their needs.
- Maintained clean and organized front desk area, creating a pleasant first impression for arriving guests.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Facilitated clear communication between different departments to optimize overall guest service quality.
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Assisted guests with variety of services and local attraction information.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Provided personalized recommendations for local attractions, promoting positive guest experiences outside of the establishment.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Monitored guest feedback closely via online reviews or comment cards, implementing improvements based on common trends identified.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Scheduled and confirmed restaurant reservations for guests.
- Greeted guests upon arrival by providing warm welcome.
- Answered hotel phones with professionalism and directed calls appropriately.
- Organized and detail-oriented with a strong work ethic.
Education
Kolej Inforana Kuala Terengganu, Terengganu, Malaysia
No Degree from Certificate Level 2
04.2001
SEK.MEN.KEB.MAJIDI BARUJOHOR BAHRU
No Degree from SIJIL PELAJARAN MALAYSIA
04.2001
Skills
Interpersonal Communication
Human Resources
Problem-solving abilities
Service Provider Sourcing
Attention to Detail
Reliability
Attendance monitoring
Vendor Relationship Management
Staff Management
Administrative Support
Microsoft Office
Data Entry
Payroll and budgeting
Administrative Management
Scheduling
Staff Evaluation
Additional Information
Date of Birth : 11 Oct 1985
Nationality : Malaysia
Marital Status : Divorce
Driving License : Class D
Timeline
Senior Administration Officer
WIRA SECURITY SERVICES SDN BHD
04.2010 - Current
Guest Service Assistant
Impiana Resort Cherating
04.2006 - 12.2008
Kolej Inforana
No Degree from Certificate Level 2
04.2001
SEK.MEN.KEB.MAJIDI BARU
No Degree from SIJIL PELAJARAN MALAYSIA
04.2001