Overview
Work History
Education
Skills
Timeline
Generic
NOR EZWAN ARIFFIN

NOR EZWAN ARIFFIN

Sepang,Selangor

Overview

18
18
years of professional experience

Work History

Manager

Bank Islam
07.2023 - Current
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.

Senior Project Associate

Cognizant, Coca, Cola Bottlers Malaysia Sdn Bhd Project
12.2022 - 07.2023
  • Work closely with network team, security team and with developer community to analyze application connectivity
  • Develop firewall rulesets (FortiGate) based upon log analysis and ensure that all access has been vetted properly
  • Wireless troubleshooting
  • Perform network configuration changes / firewall updates in accordance with change management process
  • Create and maintain network documentation as it relates to network configuration, network diagrams and processes
  • Ensures that all process and procedures have been implemented and documented
  • Assist in troubleshooting issues related to network connectivity, partnering with our wider networking teams
  • Verified quality of deliverables and conformance to specifications before submitting to clients.

Associate Principal

Digi Telecommunication Sdn Bhd
07.2022 - 12.2022
  • Responsible as a Solution and design planner to handle project network implementer and driving project network planning; handhold with operation/infra lead for all network IT existing and new IT System and ensure end to end related value chain in Digi
  • Participate in day-to-day project/planning/technical network administration of procedures and business interest of all Production network and related ISIT infrastructure sustainability in the long run.
  • System level configuration
  • Execute and ensure comply operation readiness for System related services & projects.

Senior Technology Consultant II

ORSTED SERVICES MALAYSIA SDN BHD
11.2018 - 07.2022
  • Provide technical support for performs Level 2 & 3 technical support in enterprise network environment
  • Involved network and systems architecture, design, implementation and deployment across multiple geography, affiliates and security levels in an enterprise
  • Close working relationship with the Network & Security teams in Denmark
  • Investigate and resolve network issues, inefficiencies, and performance issues, based on our network monitoring and service desk ticket system
  • Support Cisco ASA and Palo Alto firewalls related issues / additional requests through ASDM and CSM
  • Handle Lan-to-Lan IPsec tunnel related issues
  • Support Cisco WLAN controllers and Light weight access points
  • Handle Cisco routers, switches and Cisco ACI
  • Troubleshooting on Network load balancers – Cisco ACE and Netscaler
  • Handle Cisco ACI configurations and management
  • Handle DNS and DHCP related issues / requests
  • Handle Cisco ISE and TACACS/Radius integration/troubleshooting
  • Tufin administration and policy viewer
  • Handle Adhoc projects, such as product life cycle management and Network related migration tasks
  • Identifying and reporting governance violations
  • SME for Windparks – approver for MOC related to Wind farms and OT zones
  • Participated in Windfarms transitions to IT
  • Participated in MOC documentations for patch management for Windfarms

DCS Network Services Engineer

Itelligence
07.2018 - 11.2018
  • Provide technical support for performs Level 2 & 3 technical support in enterprise network environment
  • Accountable for ensuring availability of networking services for Itelligence
  • Ensuring network services are delivered in linewith global standards, compliances and available to SLA expectation
  • Administer the LAN, WAN, firewall and SOC at
  • Itelligence sites including configuration, consolidating, hardware upgrades, monitoring performance and logs collection.

Senior Network Consultant

ABEAM Consulting
10.2017 - 07.2018
  • Provide technical support for performs Level 2 & 3 technical support in enterprise network environment
  • Involved network and systems architecture, design, implementation and deployment across South East Asia Offices, affiliates and security levels in an enterprise
  • Close working relationship with the Network & Security teams in Japan
  • Investigates and resolves network issues, inefficiencies, and performance issues, based on our network monitoring and call logs
  • Support Cisco and Fortinet network environment including router and switch configuration, firewall configuration, patch management, backups, and monitoring
  • Support Cisco Meraki Cloud services for wireless connection
  • Perform system tuning and optimizations
  • Support corporate office IT infrastructure services
  • Product lifecycle management and patch management

Senior Technology Consultant

Dong Energy
11.2016 - 07.2017
  • Provide technical support for performs Level 2 & 3 technical support in enterprise network environment
  • Involved network and systems architecture, design, implementation and deployment across multiple geography, affiliates and security levels in an enterprise
  • Close working relationship with the Network & Security teams in Denmark
  • Investigates and resolves network issues, inefficiencies, and performance issues, based on our network monitoring and service desk ticket system
  • Support Cisco network environment including router and switch configuration, firewall configuration, patch management, backups, and monitoring
  • Maintain ing DHCP, DNS and infrastructure
  • Perform system tuning and optimizations
  • Identifying and reporting governance violations
  • Product lifecycle management and patch management

Network Engineer, Customer Engineer

ATOS Sdn Bhd, Mahindra
03.2015 - 11.2016
  • Provide technical support for performs Level 2 & 3 technical support in enterprise network environment
  • Involved network and systems architecture, design, implementation and deployment across multiple geography, affiliates and security levels in an enterprise
  • Provides technical expertise and guidance; participates in design reviews; validates technology approach and associated work products
  • Capture technical and business requirements and define technology solutions; create the conceptual, logical and physical design of the solution to ensure appropriate technology is acquired and implemented
  • Support and maintain WAN, LAN, WiFi network in main office, Data Center and BCP side
  • Install and configure network hardware and software
  • Coordinate and follow up with network service provider in implementing network change request and resolving network issues
  • Maintain up todate document that includes Network diagram, IP Address, inventory, switch port connection, VLAN, rack and switch port layout diagram, floor plan and configuration
  • Manage network/server rack, network cabling in Telco room, Test Lab & Server room
  • Provide BAU support and services in resolving daily network issues
  • Ensure all network related issues or incidents are logged, resolved in the shortest possible time as per SLA
  • Works with team members, third party consultants, partners, companies, and clients to define, develop and deploy technology solutions
  • Monitor Network Utilization
  • Maintain and monitor IT assets which include Switches, Routers, Access points, Firewalls Tech

Team Leader/Project Manager

HP, Cisco
09.2013 - 03.2015
  • Provide technical support for MasterCard’s operations environment
  • Analyze information determine
  • MasterCard’s system performance and areas of improvement
  • Test and verify the network infrastructure to ensure it meets specifications and requirements
  • Understands escalation processes
  • Backupfor Senior Analyst when needed
  • Major Accountabilities:
  • Diagnose hardware and software problems while minimizing customer impact
  • Analyze information and determine the appropriate outcome for a problem
  • Create and/or update internal tickets to document monitoring and recovery steps
  • Perform routine maintenance as required by policy or procedure
  • Implement changes within the network infrastructure
  • Maintain metrics as defined by management
  • Project Management: Assume total ownership/accountability for ongoing regional projects Including Planning
  • Documentation, Cost Control and Implementation of a Project on time and within budget:
  • Business As Usual Projects (Customer Initiated)
  • New Customer Installation
  • New DR site
  • New MIP Installation
  • Relocation
  • Inside Move
  • Deinstallation
  • Special Projects (MCT Initiated)
  • Technology Refresh (MIP Replacements, Router Refresh, …)
  • Worldwide Availability Enhancement (Dual MIP, Dual WAN, Broadband backup, VSAT backup, Capacity upgrade, etc.)
  • Corporate Offices Network activities Consulting Services:
  • Provide expert advice/solutions to internal and external customers
  • Network cost structure evaluation and proactive improvement/reduction
  • Help research and evaluate new technology for possible deployment on the network
  • Coordinate and assist in the development and implementation of new or revised guidelines, rules and processes
  • Vendor Management
  • Provide 3rd level production network support
  • Provide support to Global Finance for billing anomalies from customers and vendors
  • Support corporate office IT infrastructure services., for Life Cycle Management Team for APAC
  • Working under Global Network Operation at, Cyberjaya
  • To provide Network Life-Cycle Management for HP Managed LAN Services and Managed Router Services
  • Service Line devices
  • Focus on the following areas of Life-Cycle Management in relationship to the tools and processes used to support, Routers and Switches:
  • End of Life Device Refresh
  • High Availability Failover Testing
  • IOS Blockpoint Release
  • Reboot
  • Follow GE QMS Processes which apply to LCM actions
  • Attend CAB meetings
  • Attend Blockpoint meetings
  • Update LCM group on Blockpoint changes/issues
  • Create and Maintain Technical Work Group Instructions
  • Write hardware related EWO (Engineering Work Order) upgrades (or EWO macro if hardware upgrade is embedded in an EWO with other upgrades)
  • Write EWO templates
  • Work with Hub Lead to identify GNOC devices for Hub
  • Identify device needs and update schedule (IOS, Hardware, Reload, Failover)
  • Submit LCM Scheduled activity with Process Control
  • Create device Impact Spreadsheets (affected vlan spreadsheet)
  • Write inventory, reload, failover, software & hardware 2 related EWO upgrades
  • EWO reviews (Red Team Reviews)
  • Attend weekly LCM weekly meetings
  • Ensures peer review outcomes are logged in the Peer Review Log
  • Tracks all effort hours spent on the activity
  • To ensure HP Managed routers and switches (APAC region) IOS are up-to-date and compliance with CISCO IOS standard
  • To ensure HP Managed router and switches are secure from bug scrubs
  • To provide BAU (Business As Usual) support for HP Cyberjaya
  • To provide network related issue for HP Cyberjaya

Network Engineer

Miki Shared Service Centre Sdn Bhd
03.2012 - 09.2013
  • Resolving 2nd line support calls
  • To provide a network technical support for MIKI’s user and provide communication of complex problems to appropriate third line support teams/software vendors in a timely and efficient manner
  • Participating and providing network input to project meetings
  • Maintaining and enhancing the network infrastructure where appropriate
  • Reporting and troubleshooting network performance
  • Assisting in design and implementation of support processes where appropriate
  • Often working with other teams to troubleshoot and solve a wide variety of problems
  • Cisco WAN/LAN Technologies
  • O Switch configuration such as VLAN, Teaming, QoS
  • IOS Upgrades and Administration
  • VPN Technologies Backup/Failover lines
  • VoIP Telephony including CCM
  • Juniper Firewall configuration and maintenance
  • Use of packet captures to resolve network issues
  • Wireless configuration/troubleshooting
  • DMZ infrastructure design
  • WAN traffic management
  • Network probes
  • Hyper V and AX administration
  • Application/Tools used: o Solarwinds o Putty/Pederosa - SSH o Cerberus o Activo

ITO Service Delivery II

HP Enterprise Services, Formerly EDS
12.2008 - 03.2012

Network Infrastructure Associate

EDS
06.2008 - 12.2008
  • Working under Global Network Operation Centre at, Cyberjaya
  • To provide a network technical support for EDS’s customer and provide communication of complex problems to appropriate third line support teams/software vendors in a timely and efficient manner and according to agreed service levels Agreement (SLA), standards and procedures
  • Experienced in LAN infrastructure
  • Monitor and progress all assigned calls and as appropriate follows escalation procedures for problem resolutions that are not progressing satisfactorily
  • Operate effectively without direct supervision but within a clear accountability framework to ensure that assigned activities are managed within agreed Service Levels
  • To ensure that Customer satisfaction in all interactions meets the contracted Customer Service Levels
  • Application/Tools used: o NetCool – Used to monitor all incoming alarm
  • O Putty/Pederosa - SSH o LCS – Formal for internal communication

Network Engineer

dotcom Berhad
02.2006 - 06.2008
  • Monitor all of the ISP networks, systems and broadband performance and ensure the network bandwidth utilization at the acceptable level
  • Assist Head of Network Control Centre on the daily operation including process, SOP, policy and equipment surveillances
  • Responsible in managing staff duty timetable and training etc
  • In charge and lead of IP Fault management at Network Control Center providing 2nd level support
  • Supervises Shift engineers and technicians on the IP Fault management daily operations and fault escalations
  • Supervise troubleshooting and problem handling through ticketing system to ensure problems are countered promptly and within minimal time
  • Log and track fault incident using the internal trouble ticket system
  • Monitor the environment and handle events according to policies
  • Periodically update and follow-up on the incident cases to customer and management
  • Analyze fault occurrences via ticketing system and performance of network infrastructure for further service improvement
  • Manage and deploy network monitoring tools (Solarwind/IPMon/CACTI)
  • Manage and lead support staffs (Shift Engineer/Technical Specialist)
  • Configured Huawei, Alcatel, Cisco and Juniper during fault occurrence based on Third Level Support request
  • Prepare service incident reports for: o Customer (Incident report/RFO/Schedule as per contract for Manage Service customer) o Internal requirement
  • Liaising with ISP upstream provider/peering and vendor for any network issue depending on nature of the problem
  • (Eg: traffics congestions, upstream routing issue, SPAM)
  • Experiences working with ISP by providing support and troubleshooting to customers problem involving WAN architecture (Manage Network Services, MPLS, MBONE, METRO-E, IPVPN ,leased-lines, broadband etc)
  • Good communication skill as work requires interaction with TIME customers, internal and external party (such as
  • TM, Maxis, Sacofa).

Education

Bachelor of Information Technology - Information Technology, Data Communication and Networking

Universiti Teknologi Mara

Certification : CCNA (Cisco Certified Network Associate) - undefined

JNCIA-ER (Juniper Network Certified Internet Associate-Enterprise Routing) - undefined

JNCIS-ER (Juniper Network Certified Internet Specialist-Enterprise Routing) - undefined

CCDA (Cisco Certified Design Associate) - undefined

ITIL V2 Certified - undefined

ITIL V3 Certified - undefined

ITIL V4 Certified - undefined

Skills

Policies and procedures

undefined

Timeline

Manager

Bank Islam
07.2023 - Current

Senior Project Associate

Cognizant, Coca, Cola Bottlers Malaysia Sdn Bhd Project
12.2022 - 07.2023

Associate Principal

Digi Telecommunication Sdn Bhd
07.2022 - 12.2022

Senior Technology Consultant II

ORSTED SERVICES MALAYSIA SDN BHD
11.2018 - 07.2022

DCS Network Services Engineer

Itelligence
07.2018 - 11.2018

Senior Network Consultant

ABEAM Consulting
10.2017 - 07.2018

Senior Technology Consultant

Dong Energy
11.2016 - 07.2017

Network Engineer, Customer Engineer

ATOS Sdn Bhd, Mahindra
03.2015 - 11.2016

Team Leader/Project Manager

HP, Cisco
09.2013 - 03.2015

Network Engineer

Miki Shared Service Centre Sdn Bhd
03.2012 - 09.2013

ITO Service Delivery II

HP Enterprise Services, Formerly EDS
12.2008 - 03.2012

Network Infrastructure Associate

EDS
06.2008 - 12.2008

Network Engineer

dotcom Berhad
02.2006 - 06.2008

Bachelor of Information Technology - Information Technology, Data Communication and Networking

Universiti Teknologi Mara

Certification : CCNA (Cisco Certified Network Associate) - undefined

JNCIA-ER (Juniper Network Certified Internet Associate-Enterprise Routing) - undefined

JNCIS-ER (Juniper Network Certified Internet Specialist-Enterprise Routing) - undefined

CCDA (Cisco Certified Design Associate) - undefined

ITIL V2 Certified - undefined

ITIL V3 Certified - undefined

ITIL V4 Certified - undefined

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