NOR EZWAN ARIFFIN

• Leads a team through the whole implementation of wireless network services.
• Require a self-starter who can motivate self & others through complex network implementations.
• Understand all that is required, both technical & non-technical, to successfully deploy a network.
• An effective leader that can guide a team who is comprised of local IT Engineers, Vendors, Project Managers, Operations Engineers, and other Infrastructure Teams.
• Understands the dependencies of other infrastructure dependencies to the deployment of network services (cabling, cabinets, heat, etc.)
• Can work with Network Architects to deploy a set of standardized network services.
• Able to translate business requirements to technical requirements.
• Working with the project management team, can create project schedules, timelines, and milestones. Able to keep a project on schedule without compromising quality.
• Can review vendor SOW’s and recommend changes based on needs and requirements.
• Based on project requirements create a Bill of Materials (BOM).
• Effectively manage a project schedule.
• Design access point placements for new wireless network deployments.
• Work closely with the network infrastructure team to ensure access points are deployed in desired locations and to our standards.
• Perform wireless surveys to identify coverage gaps/performance concerns and implement remediation efforts.
• Troubleshoot wireless issues across a large enterprise deployment.
• Schedule and perform software and hardware updates.
• Monitor wireless network health using 3rd party tools.
• Create and maintain proper documentation of our wireless networks across all sites.

• Involved network and systems architecture, design, implementation and deployment across multiple geography, affiliates and security levels in an enterprise
•Cross-trained existing employees to maximize team agility and performance.
• Onboarded new employees with training and new hire
documentation.
• Support Fortigate and Palo Alto firewalls related issues / additional request
• Be part on DR team to standby 24/7
• Cabling works on DC whenever new requirement need
• Handle Cisco switches, Aruba and Cisco ACI
• Handle incident & change management.
• Vendor management

• Project Management

•Work closely with network team, security team and with developercommunity to analyze application connectivity
•Develop firewall rulesets (FortiGate) based upon log analysis andensure that all access has been vetted properly
•Wireless troubleshooting
•Perform network configuration changes / firewall updates inaccordance with change management process
•Create and maintain network documentation as it relates to networkconfiguration, network diagrams and processes
•Ensures that all process and procedures have been implementedand documented
•Assist in troubleshooting issues related to network connectivity,partnering with our wider networking teams
•Verified quality of deliverables and conformance to specificationsbefore submitting to clients.

•Provide technical support for performs Level 2 & 3 technicalsupport in enterprise network environment

• Involved network and systems architecture, design, implementation and deployment across multiple geography, affiliates and security levels in an enterprise
• Close working relationship with the Network & Security teams in Denmark
• Investigate and resolve network issues, inefficiencies, and performance issues, based on our network monitoring and service
desk ticket system Support Cisco ASA and Palo Alto firewalls related issues / additional requests through ASDM and CSM
• Cloud configuration with Azure
• Handle Lan-to-Lan IPsec tunnel related issues
• Support Cisco WLAN controllers and Light weight access points
• Handle Cisco routers, switches and Cisco ACI
• Troubleshooting on Network load balancers – Cisco ACE and Netscaler
• Handle Cisco ACI configurations and management
• Handle DNS and DHCP related issues / requests
• Handle Cisco ISE and TACACS/Radius integration/troubleshooting
• Tufin administration and policy viewer
• Handle Adhoc projects, such as product life cycle management and Network related migration tasks
• Identifying and reporting governance violations
• SME for Windparks – approver for MOC related to Wind farms and OT zones
• Participated in Windfarms transitions to IT
• Participated in MOC documentations for patch management for Windfarms

• Provide technical support for performs Level 2 & 3 technical support in enterprise network environment
• Involved network and systems architecture, design, implementation and deployment across multiple geography, affiliates and security levels in an enterprise
• Close working relationship with the Network teams in Japan
• Working for SEA offices to resolve any network issue and implementation
• Support Cisco network environment including router and switch configuration, firewall configuration, patch management, backups, and monitoring
• Provide remotely wireless support for Cisco Meraki
• Perform system tuning and optimizations
• Identifying and reporting governance violations
• Product lifecycle management and patch management.

• Provide technical support for performs Level 2 & 3 technical support in enterprise network environment
• Involved network and systems architecture, design, implementation and deployment across multiple geography, affiliates and security levels in an enterprise
• Close working relationship with the Network & Security teams in Denmark
• Investigates and resolves network issues, inefficiencies, and performance issues, based on our network monitoring and service desk ticket system
• Support Cisco network environment including router and switch configuration, firewall configuration, patch management, backups, and monitoring
• Maintaining DHCP, DNS and infrastructure
• Perform system tuning and optimizations
• Identifying and reporting governance violations
• Product lifecycle management and patch management.

• Provide technical support for performs Level 2 & 3 technical support in enterprise network environment
• Involved network and systems architecture, design, implementation and deployment across multiple geography, affiliates and security levels in an enterprise
• Provides technical expertise and guidance; participates in design reviews; validates technology approach and associated work products
• Capture technical and business requirements and define technology solutions; create the conceptual, logical and physical design of the solution to ensure appropriate technology is acquired and implemented
• Support and maintain WAN, LAN, WiFi network in main office, Data Center and BCP side
• Install and configure network hardware and software
• Coordinate and follow up with network service provider in implementing network change request and resolving network issues
• Maintain up to date document that includes Network diagram, IP Address, inventory, switch port connection, VLAN, rack and switch port layout diagram, floor plan and configuration
• Manage network/server rack, network cabling in Telco room, Test Lab & Server room
• Provide BAU support and services in resolving daily network issues
• Ensure all network related issues or incidents are logged, resolved in the shortest possible time as per SLA
• Works with team members, third party consultants, partners, companies, and clients to define, develop and deploy technology solutions
• Monitor Network Utilization
• Maintain and monitor IT assets which include Switches, Routers, Access points, Firewalls.

• Provide technical support for MasterCard’s operations environment
• Analyze information determine MasterCard’s system performance and areas of improvement
• Test and verify the network infrastructure to ensure it meets specifications and requirements
• Understands escalation processes
• Backup for Senior Analyst when needed
• Major Accountabilities: Diagnose hardware and software problems while minimizing customer impact
• Analyze information and determine the appropriate outcome for a problem
• Create and/or update internal tickets to document monitoring and recovery steps
• Perform routine maintenance as required by policy or procedure
• Implement changes within the network infrastructure
• Maintain metrics as defined by management
• Project Management: Assume total ownership/accountability for ongoing regional projects Including Planning, Documentation, Cost Control and Implementation of a Project on time and within budget: Business As Usual Projects (Customer Initiated) New Customer Installation, New DR site, New MIP Installation, Relocation, Inside Move, Deinstallation
• Special Projects (MCT Initiated) Technology Refresh (MIP Replacements, Router Refresh, …), Worldwide Availability Enhancement (Dual MIP, Dual WAN, Broadband backup, VSAT backup, Capacity upgrade, etc.) Corporate Offices Network Activities Consulting Services: Provide expert advice/solutions to internal and external customers
• Network cost structure evaluation and proactive improvement/reduction
• Help research and evaluate new technology for possible deployment on the network
• Coordinate and assist in the development and implementation of new or revised guidelines, rules and processes
• Vendor Management
• Provide 3rd level production network support
• Provide support to Global Finance for billing anomalies from customers and vendors
• Support corporate office IT infrastructure services.

• Resolving 2nd line support calls
• To provide a network technical support for MIKI’s user and provide communication of complex problems to appropriate third line support teams’/software vendors in a timely and efficient manner
• Participating and providing network input to project meetings
• Maintaining and enhancing the network infrastructure where appropriate
• Reporting and troubleshooting network performance
• Assisting in design and implementation of support processes where appropriate
• Often working with other teams to troubleshoot and solve a wide variety of problems
• Cisco WAN/LAN Technologies
• Switch configuration such as VLAN, Teaming, QoS
• IOS Upgrades and Administration
• VPN Technologies Backup/Failover lines
• VoIP Telephony including CCM
• Juniper Firewall configuration and maintenance
• Use of packet captures to resolve network issues
• Wireless configuration/troubleshooting
• DMZ infrastructure design
• WAN traffic management
• Network probes
• Hyper V and AX administration
• Application/Tools used: Solarwinds, Putty/Pederosa - SSH, Cerberus, Activo.

• Working as Team Leader/Project Manager for Life Cycle Management Team for APAC
• Working under Global Network Operation at HP Cyberjaya
• To provide Network Life-Cycle Management for HP Managed LAN Services and Managed Router Services Service Line devices
• Focus on the following areas of Life-Cycle Management in relationship to the tools and processes used to support Cisco Routers and Switches: End of Life Device Refresh, High Availability Failover Testing, IOS Blockpoint Release, Reboot
• Follow GE QMS Processes which apply to LCM actions
• Attend CAB meetings
• Attend Blockpoint meetings
• Update LCM group on Blockpoint changes/issues
• Create and Maintain Technical Work Group Instructions
• Write hardware related EWO (Engineering Work Order) upgrades (or EWO macro if hardware upgrade is embedded in an EWO with other upgrades)
• Write EWO templates
• Work with Hub Lead to identify GNOC devices for Hub
• Identify device needs and update schedule (IOS, Hardware, Reload, Failover)
• Submit LCM Scheduled activity with Process Control
• Create device Impact Spreadsheets (affected vlan spreadsheet)
• Write inventory, reload, failover, software & hardware 2 related EWO upgrades
• EWO reviews (Red Team Reviews)
• Attend weekly LCM weekly meetings
• Ensures peer review outcomes are logged in the Peer Review Log
• Tracks all effort hours spent on the activity
• To ensure HP Managed routers and switches (APAC region) IOS are up-to-date and compliance with CISCO IOS standard
• To ensure HP Managed router and switches are secure from bug scrubs
• To provide BAU(Business As Usual) support for HP Cyberjaya
• To provide network related issue for HP Cyberjaya.

• Monitor all of the ISP networks, systems and broadband performance and ensure the network bandwidth utilization at the acceptable level
• Assist Head of Network Control Centre on the daily operation including process, SOP, policy and equipment surveillances
• Responsible in managing staff duty timetable and training etc
• In charge and lead of IP Fault management at Network Control Center providing 2nd level support
• Supervises Shift engineers and technicians on the IP Fault management daily operations and fault escalations
• Supervise troubleshooting and problem handling through ticketing system to ensure problems are countered promptly and within minimal time
• Log and track fault incident using the internal trouble ticket system
• Monitor the environment and handle events according to policies
• Periodically update and follow-up on the incident cases to customer and management
• Analyze fault occurrences via ticketing system and performance of network infrastructure for further service improvement
• Manage and deploy network monitoring tools (Solarwind/IPMon/CACTI)
• Manage and lead support staffs (Shift Engineer/Technical Specialist)
• Configured Huawei, Alcatel, Cisco and Juniper during fault occurrence based on Third Level Support request
• Prepare service incident reports for: Customer (Incident report/RFO/Schedule as per contract for Manage Service customer), Internal requirement
• Liaising with ISP upstream provider/peering and vendor for any network issue depending on nature of the problem
• (Eg: traffics congestions, upstream routing issue, SPAM)
• Experiences working with ISP by providing support and troubleshooting to customers problem involving WAN architecture (Manage Network Services, MPLS, MBONE, METRO-E, IPVPN, leased-lines, broadband etc)
• Good communication skill as work requires interaction with TIME customers, internal and external party (such as TM, Maxis, Sacofa).