Norema Shafiee
Industrial Project Executive
Bintulu
Summary
Dynamic and results-oriented professional seeking a challenging position in the Oil & Gas industry to leverage extensive skills and contribute to organizational success. Over 9 years of experience, including 7 years in project coordination, export-import compliance, and strategic stakeholder engagement, demonstrates a proven track record in managing complex operations and driving cross-functional collaboration. Expertise in delivering value-added solutions to clients while adeptly identifying growth opportunities and optimizing workflows enhances operational efficiency. A strong foundation in operations, communication, and analytical thinking supports effective revenue growth and business development initiatives.
Overview
13
13
years of professional experience
2
2
Languages
Work History
EXECUTIVE, INDUSTRIAL PROJECT
DHL GLOBAL FORWARDING (M) SDN BHD
04.2020 - Current
- Collaborated closely with Shell buyers and user teams to drive order accuracy, streamline procurement execution, and ensure project alignment.
- Strategized and led end-to-end logistics operations, consistently delivering on project targets and timelines.
- Directed forecasting and inventory planning, maintaining precise records and evaluating performance metrics for continuous improvement.
- Oversaw all shipping documentation, coordinating with appointed agents and key authorities (Customs, Port, Airport) to ensure regulatory compliance.
- Issued timely pre-alerts and shipping advisories to Shell stakeholders, ensuring seamless coordination and zero delays in cargo flow.
- Championed risk mitigation strategies to proactively resolve operational and reputational risks that could impact shipment timelines.
- Enforced strict documentation controls, guaranteeing timely issuance and recovery of shipping documents for invoicing; liaised effectively with finance and accounts team to accelerate payment cycles.
- Negotiated and coordinated with third-party vendors for equipment rental, trucking, packing, and fumigation, optimizing cost-efficiency and availability.
- Orchestrated multimodal shipment planning (airfreight, sea freight, land trucking) based on dynamic arrival and departure schedules, maximizing efficiency and minimizing transit time.
CUSTOMER SERVICE EXECUTIVE
A.HARTRODT (M) SDN BHD
05.2016 - 04.2020
- Provided primary customer support to internal and external customers in fast-paced environment.
- Manage shipping documentation formalities (Port Authority / Customs / Tradenet / Portnet)
- Ensure proper and timely billing / closing of all job files, issuance of credit notes and internal expense reports at the end of each month.
- Coordinate day-to-day operations and transactions for freight forwarding and other related activities.
- Arrange bookings with carriers / co-loaders and execute all pertinent shipping documents eg. Shipping order, trucking instruction, shipping certificate, subsidiary certificate, bill of lading, forwarder cargo receipt, export subsidiary certificate etc.
- Send timely pre-alerts and shipping advices to customers and ensure that all documentation, data entry submission and paperwork is complete, accurate & meets import/export & custom regulations and client's requirement.
- To provide excellent customer service, effective and efficient management in operations, error free preparation of all documents and achieve the best possible for the organization in terms of profitability & market value.
LOGISTICS OFFICER
TOKUYAMA (M) SDN BHD
12.2012 - 03.2016
- Collaborated with other supervisors to maintain smooth inter departmental communication and operations.
- Reviewed order data on daily/weekly basis to verify transactions and shipping dates.
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
- Managed functional areas of logistics including tactical, maintenance, transportation, supply and engineering.
- Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
- Tracked assets disposal and determined IOM's best interest to upgrade inventory list.
- Analyzed procurement requests to identify service providers' information with performance, quality, and prices to determine transaction requirements.
- Provided procurement of goods, provision of transportation services, tracking of movement and change to support safe and secure operations.
- Delivered logistic support to leverage existing resources with cost-effective savings.
- Documented shipment receiving information in system.
Education
MASTER OF BUSINESS ADMINISTRATION - Project Management
UNIVERSITI TUN ABDUL RAZAK (UNIRAZAK)
07.2024
DIPLOMA IN COMPUTER SCIENCE - Programming, Networking, Data, Multimedia
UNIVERSITI TEKNOLOGI MARA
11.2007
SIJIL PELAJARAN MALAYSIA - Science (Biology)
SMK BINTULU
01.2002
Skills
- Customer relationship development
- Business & Market Analysis
- Strategic Planning & Execution
- Stakeholder Engagement
- Negotiation & Vendor Management
- Project Coordination
- Export-Import & Customs Compliance
- Reporting proficiency
Personal Information
- Age: 40
- Availability: January 2026
- Date of Birth: 1985-04-07
- Marital Status: Married
Key Skills Competencies
- Client Relationship Management
- Business & Market Analysis
- Strategic Planning & Execution
- Stakeholder Engagement
- Negotiation & Vendor Management
- Project Coordination
- Export-Import & Customs Compliance
- Communication & Reporting
- Process Improvement
- Logistics & Supply Chain Operations
Misc
2026-01-01, English, Bahasa Melayu, Local Sarawak
Additional Information
1. attending seminar PERKASA by kastam bil 2 - 2024 import export procedure from Sarawak perspective
2. attending seminar PERKASA by kastam bil 3 - 2024 sst latest updates
3. attending seminar PERKASA by kastam bil 2 - 2024 prosedur dan kemudahan gudang pengilangan berlesen (GPB)
Timeline
EXECUTIVE, INDUSTRIAL PROJECT
DHL GLOBAL FORWARDING (M) SDN BHD
04.2020 - Current
CUSTOMER SERVICE EXECUTIVE
A.HARTRODT (M) SDN BHD
05.2016 - 04.2020
LOGISTICS OFFICER
TOKUYAMA (M) SDN BHD
12.2012 - 03.2016
DIPLOMA IN COMPUTER SCIENCE - Programming, Networking, Data, Multimedia
UNIVERSITI TEKNOLOGI MARA
SIJIL PELAJARAN MALAYSIA - Science (Biology)
SMK BINTULU
MASTER OF BUSINESS ADMINISTRATION - Project Management
UNIVERSITI TUN ABDUL RAZAK (UNIRAZAK)
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