NOR ELINA SHAHIRA MOHD NASIR
BANKER
KLANG,SELANGOR
Summary
PERSONAL FEATURES Communication skills including good listening skills and the ability to communicate professionally and effectively Discretion and trustworthiness Proficient working in a team, but also work well independently Punctual Problem solving Able to work well under pressure CAREER OBJECTIVE Seeking to work in a challenging enviroment and grow with the company to achieve its goal and get additional knowledge.
Overview
11
11
years of professional experience
Work History
Bank Operations Officer
OCBC Bank (M) Berhad
SUBANG JAYA, SELANGOR
04.2020 - Current
- Communicated with Branch Operations Manager to inform of quality control checks and findings.
- Recommended new procedures to boost consistency and customer experiences.
- Oversaw branch operations and workflow for consistency.
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Developed and implemented strategies for top-tier customer service.
- Conducted cash and key audits for controls and compliance.
- Monitored performance and completed performance appraisals for reports.
- Assisted with daily cash and ATM balancing.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Created financial dashboards to provide insights into key performances.
- Complied with established internal controls and policies.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Supported personal financial & business loan marketing sales.
- Developed strategic plans for day-to-day financial operations.
- Utilized financial software to prepare consolidated financial statements.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Established and checked coding procedures, monitored reports and updated internal files.
- Evaluated loan requests and documents to verify accuracy and completeness.
Bank Teller
OCBC Bank (M) Berhad
Subang Jaya, Selangor
09.2012 - 04.2020
- Subang Jaya Branch (O&T)
- Processed deposits, withdrawals, advances, loan payments and merchant transactions
- Maintained and balanced cash drawer end of the day
- Trained and supervised new hires
- Processed collections cheque book and cheque return
- Inward and Outward Remittance processing
- Assist the Relationship Manager to develop, grow and manage long-term relationships with Premier Banking customers through professional operational and administrative support
- Reporting any suspicious customer activity to bank managers
- Opening and closing customer accounts
- Helping customers to access their safety deposit boxes
- Processed replacement ATM and debit card
- Perform tasks such as preparing cashier’s Order and
- Foreign Demand Draft
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Counted and packaged currency and coins.
- Assisted customers with compromised debit cards and issued new credentials.
- Reconciled cash drawer and resolved discrepancies.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Provided customer records, account statements and copies of checks.
- Placed orders for customer checks and verified starting numbers.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Monitored and reported suspicious activity in line with bank security policies.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Assisted with training of new tellers on policies and procedures.
Education
Diploma - Accounting
Kolej ALC
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Sijil Pelajaran Malaysia (SPM)
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Sekolah, Penilaian Menengah Rendah (PMR)
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Sekolah Menengah
Skills
Microsoft (Word, Excel, Outlook & Power Point), Adobe Photoshop
Software : AS400, CLAS, PEGA SYSTEMS
Language Skills
BMelayu
English
Relationship building and management
Reporting familiarity
Cash handling expertise
Revenue Generation
Financial analysis and reporting
Strategic and financial planning
Cost control and reduction
Process implementation
Business development expertise
Excellent Communication
Human resources knowledge
Staff Management
Bank security expert
Universal Banker
Additional Information
- PERSONAL DETAILS NRIC : 920526-10-5790
- Work Overtime
Accomplishments
- Operations Silver Award 2013
- Top 100 in Malaysia Received Compliments 2019
- Operations Risk Award 2020
Timeline
Bank Operations Officer
OCBC Bank (M) Berhad
04.2020 - Current
Bank Teller
OCBC Bank (M) Berhad
09.2012 - 04.2020
Diploma - Accounting
Kolej ALC
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Sijil Pelajaran Malaysia (SPM)
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Sekolah, Penilaian Menengah Rendah (PMR)
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Sekolah Menengah