Noredza Zainal Shah

• Finding solutions from previous cases using knowledge based
• Working the life-cycle of a helpdesk incident
• Closing and re-assigning jobs
• Guiding business user on troubleshooting
• Handling break and fix the issue
• Resolve incident within the SLA resolution time
• Response to assigned tickets within SLA response time
• Responsible to categorizing and level severity for the incident
• Escalation to S&E for new requirements or enhancement from user.
• Completed investigations to check on reported errors, reproduce problems and trace faults.

• Integration SAP S/4HANA - P2P with SMART GEP Procurement Solution for PETRONAS business procurement.
• Assigned on integration design of Inventory Management (IM) as outbound IDOC to 3rd Party SMART GEP Procurement solution.
• Involved in gathering client's requirements and proposing adequate and effective solutions to enabled the business outcomes
• Responsible on the Functional Specification for interface design.
• Involved in System Integration Test documentation and activities. Obtained Business User acceptance.
• Run User Acceptance Test (UAT) with users and obtained their testing result and signoff for their acceptance.
• Prepared for User Manual Training and execute Train the Trainer.
• Hypercare Support (45 - 90 days) to ensure smooth GO Live.

• Virtualised or graphically visualised system operations to identify areas for improvement
• Executed feasibility studies to inform development of existing and proposed projects.
• Prepared proposals outlining requirements, potential solutions and required resources, timelines and costs to achieve objectives.
• Leveraged information security outlines to ensure compliant handling and management of FGV Enterprise data.
• Designed and developed FGV Enterprise data management solutions in line with client needs.
• Acquired, absorbed and processed data from varied sources into FGV Enterprise data platforms of Data Architecture for FGV Group Enterprise.

• Oversee the Department budgeting, reporting, planning, and auditing.
• Represented organisation at ICT-related conventions, seminar
• Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
• Support worker communication with the management team and deliver excellent IT services as enabler to business outcomes.
• Oversaw department staffing and training, building successful, customer-focused team. Enriched staff with right skillset for System Developments.
• Leveraged strong working knowledge of products and systems within Plantation industry.

SAP PROJECT IMPLEMENTATION

• Guided SAP clients in business development for SAP Project implementations to FGV Group of Companies from downstream to upstream of Palm Plantation Industry.
• Planned and delivered solution proposal demonstrations for client projects. Provided specialist SAP advice and worked closely with clients to optimise processes and maximise benefits.
• Maintained functional understanding of SAP Functions, spearheading integration in other process areas.

SUPPORT PROJECT

• Trained and mentored junior consultants in troubleshooting and resolution techniques.
• Optimised workflow by managing SAP incident queue in line with staff expertise and knowledge level.
• Ensure adhere to agreed resolution time in resolving incidents or service requests in Service Level Agreements for live projects.

• Prepare and deliver demonstrations/presentations in support of new requirements.
• Create detailed design, architecture and process artifacts and implement the deployment plan.
• Responsible for analysis, advisory services, specification and complex problem solving within the SAP area.
• Lead and assist in SAP design sessions or blueprint workshops.
• Develop, test, and deploy code into the appropriate environment.
• Lead and drive implementation team and facilitate them on integration and solution definition for the SAP MDM and MDG.
• Maintain responsibility for and help ensure that the service and process components are seamlessly integrated to other areas.
• Assist in system implementation activities of data migration and training.
• Work closely with the team to manage/ monitor their priorities and deliverables.
• Participate in business solution workshops and share configuration and integration expertise.

• Work with clients to understand their business requirements and design and implement solutions that meet those requirements
• Configure the SAP MM module to meet client requirements, including, setting up material master data, vendor master data, purchasing groups, purchasing organizations, pricing procedures, and other relevant settings
• Perform system testing to ensure that the SAP MM module is working as expected
• Provide ongoing support to clients for the SAP MM module, such as troubleshooting issues and providing guidance on best practices
• Implementing fixes and enhancements
• Participate in rollout/installation of new business systems
• Write functional specifications of user needs for application development, enhancements and testing
• Create documentation for the SAP MM module, including user manuals, process flows, and system configurations

• Evaluate business requirements and prepare the detailed functional and technical specifications that follow project guidelines
• Act as the liaison between Business and Systems Analysts, Developers, and project management groups
• Net application development utilizing .Net 4.0 framework or higher, with ASP and ASP.net primary focus with C#
• Experience with SSIS and SSRS technology on SQL Server 2005 or higher
• Familiar on the Methodology of System life cycle such as SDLC, Agile and Waterfall.
• Developed and implemented standards, procedures and documentation to improve product quality.
• Collaborated with programmer to design bespoke system to effectively process business queries.