NORDIANA HAIROL

Detail-oriented Documentation Support professional with experience assisting Business Analysts in the preparation, review, and maintenance of project documentation including UAT, PAT, UM, and SDS. Skilled in supporting system maintenance activities, ensuring documentation is accurate, complete, and compliant with SOPs. Strong backend/internal support focus, with attention to detail, consistency, and clear written communication.

• Cisco Networking Essentials (Cisco Networking Academy)
• SKM Level 3 in Information Technology – Network Systems

• Completed SKM Level 3 in Information Technology – Network Systems
• Obtained Cisco Networking Essentials (Cisco Networking Academy)
• Supported IT projects by developing print templates and documenting project materials for the Business Analyst (BA)