NOR AZURA BINTI MD MOKHTAR

MAIN RESPONSIBILITIES

• Maintain an up to date records and storage of all check package in Technical Records.
• Maintain an up to date systematic filling system of all publication (filling management).

TECHNICAL RECORD

• To monitor and update the latest revision of Customer’s accessible maintenance data through “Aircraft Master Manual Control Card” biweekly.
• To update “Active Aircraft Check Package Control Card for ongoing maintenance aircraft under AAe facilities.
• To update “Completed Aircraft Check Package Control Card for completed maintenance aircraft under AAe facilities.
• To ensure proper storage of all digital format records from any contamination / damage / corrupt by checking the readability every 60 days.
• To keep and maintain the hard / soft copy of tooling manual for reference.
• To carry out other task as required by superior.

TECHNICAL PUBLICATION

• To ensure all Level 1 and 2 Manuals are up to date to the latest issue and revision in soft copy (AAe Intranet) and hard copy (MOE holder) format. Master Manual Listing Form shall be disseminating to all departmental managers for any new amendment of revision.
• To download, upload, maintain and monitor customers / operators / OEM manuals / technical publication in the AAe Intranet.
• To deliver original copies of completed check package to customer via Sales and Marketing by using Check Package Handover Record Sheet.
• To update and maintain technical notice and equivalency tool
• To carry out other task as required by superior.
• Collaborated with cross-functional teams to align goals and ensure project success.
• Successfully managed multiple high-priority projects simultaneously while maintaining strict deadlines.
• Worked directly with production personnel to resolve production scheduling issues and conflicts.
• Developed strong relationships with stakeholders, ensuring clear communication and timely resolution of issues.

• Respond to airline customers inquiries
• Handle and resolve airline customer complaints
• Provide airline customers with product and service information
• Drive sales for airline services/product such air tickets, holiday packages, etc.
• Follow-up and arrange to deliver the airline services/product at a satisfactory level.

• To enter Daily Attendance Sheet, Overtime and Meal Allowance claimed.
• To compile AMU Support Services staff data and update accordingly.
• Establish and maintain suitable filling system.
• Process staff annual Leave application.
• Maintain and upkeep of staff annual/medical leave records and report any irregularities.
• Issue staff uniform items.
• Prepare Briefing Weekly (attendance, minute meeting and filling)
• Equipment/maintenance and Data entry.
• To carry out any other related duties as and when delegated by superior time to time.

• To prepare Travel Engineer weekly roster.
• To arrange License Aircraft Engineer (LAE) on temporary posting/relief/course.
• Compile weekly report :- Technical Handlers – E-learning
• Compile monthly report :- MH Tools FM Tech Handlers
• Monitor MH Department Civil Aviation (DCA) certificate of approval
• To arrange admin staff on duty travel.
• Circulate circular to Technical Handlers
• To arrange ticket and travel for Aircraft on Ground (AOG)
• To arrange Travel Engineer support (upgrade/downgrade/extra/charter)