Summary
Overview
Work History
Education
Skills
Languages
Interests
Accomplishments
Timeline
Generic
Norazmeer Bin Ajis

Norazmeer Bin Ajis

Business Manager
No 338, Jalan Kampung Pinang B, Tanjong Kling, Melaka,01

Summary

Driven by strategic planning and an ability for team building, I spearheaded initiatives at FTree Skills Solution that significantly enhanced customer satisfaction and operational efficiency. Leveraging skills in business development and interpersonal communication, I successfully expanded market share and fostered robust relationships, contributing to a marked increase in revenue and team performance metrics. Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 10-years history of successful industry performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Business Manager

FTree Skills Solution
01.2018 - Current
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Executed business plans to further strengthen and maximize territory sales and profits.
  • Developed initial sales roadmaps and market strategies to promote successful product launches.
  • Anticipated financial impact from operational issues and worked with leadership to develop solutions.
  • Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
  • Enhanced customer satisfaction levels by implementing an effective feedback system and addressing concerns promptly and efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.

Business Development Executive

Alfazza Solution Sdn Bhd
07.2015 - 12.2017
  • Built strong relationships with Agents, leading to increased customer satisfaction and repeat business.
  • Communicated directly with Agents and Management to build strong business networks and relationships.
  • Identified business development challenges and customer concerns for proactive resolution.
  • Developed customized solutions for agents, addressing their unique needs and helping them achieve their goals.
  • Implemented innovative business development strategies to increase customer base and expand market share.
  • Conducted competitor analysis to identify gaps in the market and capitalize on untapped opportunities.
  • Streamlined internal processes within the business development department, reducing inefficiencies and increasing productivity among team members.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Contributed to event marketing, sales and brand promotion.

Administrative Executive

Perbadanan Melaka Holding
10.2013 - 06.2015
  • Created and updated records and files to maintain document compliance.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Collected data, input records, and protected electronic files.
  • Filed paperwork and organized computer-based information.
  • Coordinated events and worked on ad hoc projects.

Education

Diploma In Accounting

University College Of Islam Melaka
Melaka
04.2001 -

Sijil Pelajaran Melaka

Sekolah Menengah Kebangsaan Seri Tanjong
Melaka
12.2010

Skills

Customer Service

Languages

Malay
Native language
English
Upper intermediate
B2

Interests

Goal-Oriented : Having clear, ambitious goals that are striving to achieve, whether personal, professional or otherwise

Self Motivated: I am intrinsically motivated, finding internal drive and passion to work towards my goals rather than relying solely on external rewards or pressures

Ambitious: Driven, typically have a strong desire to achieve, excel, and make an impact

Accomplishments

  • Supervised team of five staff members in Perbadanan Melaka Holding
  • Supervised team of ninety five agents in Alfazza Solution Sdn Bhd
  • Supervised team of ten staff members in FTree Skills Solution
  • Throughout my career as an experienced professional, I have had the opportunity to work on numerous impactful projects and achieve significant milestones. One achievement that stands out is my leadership in spearheading a company-a consulting firm, to conduct Sijil Kemahiran Mara Certification for government and private sector).
  • My greatest accomplishment was when I was a Business Development at a local Takaful agency. I was part of a small team assigned to complete the budget from RM30,000 turnover turns into RM100,000 every month.

Timeline

Business Manager

FTree Skills Solution
01.2018 - Current

Business Development Executive

Alfazza Solution Sdn Bhd
07.2015 - 12.2017

Administrative Executive

Perbadanan Melaka Holding
10.2013 - 06.2015

Diploma In Accounting

University College Of Islam Melaka
04.2001 -

Sijil Pelajaran Melaka

Sekolah Menengah Kebangsaan Seri Tanjong
Norazmeer Bin AjisBusiness Manager