Norazlina Mazlan
Quality Engineer
Johor Bahru, Johor,01
Summary
Dynamic Quality Engineer with a proven track record at Dyson Malaysia Development Center, enhancing customer satisfaction and streamlining processes. Excelled in teamwork and audit coordination, achieving significant compliance with ISO 9001 standards. Skilled in implementing corrective actions and fostering collaboration, I significantly improved production efficiency and reliability.
Overview
14
14
years of professional experience
Work History
Quality Engineer
Dyson Malaysia Development Center
2017.04 - Current
- Improved customer satisfaction levels with timely resolution of non-conformance issues and effective corrective actions.
- Developed inspection plans based on design specifications, ensuring all critical dimensions and performance criteria were verified throughout the manufacturing process.
- Facilitated training sessions for team members on quality management principles and best practices, enhancing overall competency levels within the department
- Coordinated with quality control staff to complete inspections.
- Conducted detailed audits to ensure adherence to ISO 9001 standards, maintaining a high level of compliance throughout the organization.
- Led problem-solving activities to quickly identify and permanently resolve quality and productivity issues.
- Supported quality team members during corrective action updates.
- Optimized supplier performance through regular assessment and feedback, leading to increased product reliability and cost savings.
- Reported on non-compliance issues and other negative factors discovered during production.
- Provided technical support in troubleshooting process-related problems, resulting in improved production efficiency.
- Standardized procedures across multiple facilities through careful documentation of best practices, promoting consistency among all production lines.
- Participated in project reviews to enable ongoing status tracking and reporting.
- Met weekly with team members to discuss project implementations and alleviate any issues.
Senior Test Engineering Technician
VSE
2016.08 - 2017.03
- Expedited troubleshooting procedures, identifying root causes of failures in electronic devices.
- Implemented comprehensive test plans to evaluate product functionality, safety, and performance according to industry standards.
- Communicated product failures and testing problems with Process and manufacturing department.
- Minimized downtime and maximized productivity by swiftly addressing issues found during performance tests.
- Collaborated with production department to resolve technical problems.
- Performed mechanical troubleshooting to identify reliability issues with material.
Process Engineering Technician
Seagate Technology LLC
2011.08 - 2016.06
- Assisted in the design of custom tooling and fixtures for improved manufacturing capabilities.
- Consistently worked towards meeting or exceeding established production targets through effective planning and coordination efforts.
- Conducted routine tests on products, ensuring compliance with industry standards and specifications.
- Evaluated new technologies for their potential implementation into existing processes to improve workflow efficiencies.
- Supported process improvement initiatives by collecting data, analyzing trends, and recommending actionable solutions.
- Scheduled preventive maintenance activities for critical equipment to minimize potential downtime impacts on production goals.
- Improved process efficiency by conducting thorough analyses and implementing optimization strategies.
Process Technician
Pca Technology
2011.01 - 2011.08
- Enhanced production efficiency by optimizing process parameters and equipment settings.
- Improved product quality with strict adherence to standard operating procedures and quality control guidelines.
- Provided technical support to all projects and provided research for all developmental teams.
- Assisted in the implementation of lean manufacturing techniques, streamlining operations and reducing waste.
- Led regular team meetings to discuss production updates, safety concerns, and areas for improvement, fostering a culture of open communication and collaboration.
- Participated in root cause analysis efforts on process-related issues, offering expertise to identify solutions quickly and effectively.
Technical Writer
Kenwood Electronic Technologies
2010.03 - 2010.12
- Assisted in menu development, incorporating diverse ingredients and innovative cooking techniques to create unique wok dishes.
- Conducted time studies for various manufacturing processes, optimizing workstations and reducing cycle times.
- Implemented continuous improvement initiatives, identifying inefficiencies in existing systems and processes.
- Optimized production processes by implementing lean manufacturing techniques.
Education
No Degree - Certified ISO 9001:2015 Lead Auditor ENR-01316772
BSI Training Academy
Kuala Lumpur, Malaysia07.2023
No Degree - Quality Management System Internal Auditor ISO9001
BSI Training Academy
Kuala Lumpur, Malaysia07.2019
Bachelor of Science - Engineering Electrical
Universiti Teknologi Malaysia
Skudai, Johor, Malaysia02.2018
High School Diploma -
Politeknik Sultan Abd Halim Muadzam Shah
Jitra, Kedah, Malaysia01.2007
Skills
Teamwork and Collaboration
Interpersonal Skills
Customer Satisfaction
Corrective Actions
Preventive Actions
Audit Coordination
Internal Controls
Report Writing
Timeline
Quality Engineer
Dyson Malaysia Development Center
2017.04 - Current
Senior Test Engineering Technician
VSE
2016.08 - 2017.03
Process Engineering Technician
Seagate Technology LLC
2011.08 - 2016.06
Process Technician
Pca Technology
2011.01 - 2011.08
Technical Writer
Kenwood Electronic Technologies
2010.03 - 2010.12
No Degree - Certified ISO 9001:2015 Lead Auditor ENR-01316772
BSI Training Academy
No Degree - Quality Management System Internal Auditor ISO9001
BSI Training Academy
Bachelor of Science - Engineering Electrical
Universiti Teknologi Malaysia
High School Diploma -
Politeknik Sultan Abd Halim Muadzam Shah
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