Norazlin Hashim
Key Account Manager
Kuala Selangor,Selangor
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Key Account Manager
Document Technologies Sdn Bhd
Shah Alam, Selangor
07.2021 - Current
- Strengthened client relationships through regular communication and effective problemsolving.
- Managed over 25 customer calls per week
- Built and maintained strong client relationships to drive business growth
- Strengthened client relationships through regular communication and effective problemsolving
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration
- Created sales forecasts to target daily, monthly and yearly objectives
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment
- Expanded key account base by identifying and cultivating new business opportunities
- Negotiated prices, terms of sales and service agreements
- Contributed to event marketing, sales and brand promotion
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities
- Analyzed sales and customer data to identify trends and opportunities for increased profitability
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts
Key Account Manager
Sharp Electronics (Malaysia) Sdn Bhd
Shah Alam, Selangor
11.2011 - 06.2022
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
- Strengthened client relationships through regular communication and effective problem solving.
- Managed over 25 customer calls per week
Skills
Timeline
Key Account Manager
Document Technologies Sdn Bhd
07.2021 - Current
Key Account Manager
Sharp Electronics (Malaysia) Sdn Bhd
11.2011 - 06.2022
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