Norazlan Bin Esmail
Medical Representative
Petaling Jaya, Selangor
Summary
Strategic Medical Sales Representative with track record of maintaining excellent client relationships. Committed to educating clients on proper use of products by offering detailed demonstrations and presenting brochures or other brand literature. Self-motivated Medical Sales Representative with history in account and territory management. Poised professional with background developing loyal, professional relationships with clients. Known for excellence in product knowledge, sales pipeline expansion, and customer retention.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Medical Sales Representative
Hovid Pharmacy Sdn Bhd
11.2014 - Current
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Boosted sales performance through effective negotiation skills, customizing pricing plans according to client budgets while maintaining profitability.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Grew account base [Number]% by delivering high-impact product presentations to medical specialists.
- Worked with medical teams on smooth implementation and operation of new products.
- Demonstrated products and specific features at customer locations and special events.
- Consistently surpassed quarterly quotas by identifying key decision-makers within target organizations and tailoring sales pitches accordingly.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Achieved high levels of customer satisfaction by ensuring that all clients received timely and accurate product deliveries.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Provided valuable feedback to product development teams based on customer insights, contributing to the continuous improvement of product offerings.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Maintained sales tracking reports to support operational enhancements and implement corrective actions.
- Worked to develop network by identifying and pursuing new leads, attending industry events, and building rapport with clients.
Personal Financial Consultant
CIMB Bank
10.2013 - 10.2014
- Created financial models to analyze and evaluate investment strategies.
- Streamlined the financial planning process by implementing efficient tools and software applications for data analysis and reporting.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Recommended specific investments to help clients meet financial goals.
- Monitored and updated financial plans to comply with client goals.
- Maximized investment returns for clients by identifying suitable portfolio allocations and implementing risk management practices.
- Presented financial plans and investment recommendations to clients.
- Educated clients on potential risks and rewards associated with various investments.
- Developed customized budgeting strategies that helped clients achieve debt reduction goals while maintaining their desired lifestyle.
- Created debt management plans, spending plans and budgets to assist clients in meeting financial goals.
- Helped clients make informed decisions about financial future.
- Promoted products and services by conducting educational seminars to clients and prospects in [Location].
- Skilled at working independently and collaboratively in a team environment.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Resolved problems, improved operations and provided exceptional service.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Identified issues, analyzed information and provided solutions to problems.
Health Counselor
Preventive Healthcare
12.2010 - 09.2013
- Collaborated with other healthcare professionals to design and deliver health education services to clients.
- Streamlined patient care with thorough documentation of case histories, treatment plans, and progress notes.
- Promoted healthy lifestyles by developing individualized exercise programs and dietary guidelines for clients.
- Identified and applied for grants and acquired alternate funding as needed to support health education programs.
- Gave public talks on importance of health education and specific disease prevention and treatment strategies.
- Conducted health screenings and assessments to identify health needs and risk factors for individuals and communities.
- Collaborated with interdisciplinary healthcare teams to optimize treatment plans and ensure continuity of care for patients.
- Maintained full and current understanding of available plans, products and services.
Business Consultant
TITAN Group Sdn Bhd
02.2008 - 10.2009
- Created and managed project plans, timelines and budgets.
- Devised processes to boost long-term business success and increase profit levels.
- Identified issues, analyzed information and provided solutions to problems.
- Maximized profitability through detailed analysis of product offerings, pricing structures, inventory control methods.
- Increased client satisfaction by providing tailored business consulting services to small businesses.
- Collaborated with clients to develop strategic plans, setting clear goals and milestones for success.
Telemarketer
Swiss-Garden Reward Sdn Bhd
04.2007 - 07.2008
- Completed daily cold calling and outreach to build sales pipeline.
- Handled objections skillfully, guiding potential customers towards informed decisions about products or services offered.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
- Educated customers on product and service benefits, explaining features and answering questions.
- Informed current and prospective customers of promotions and new or upgraded products.
- Recorded contact information of customers and potential customers in internal database.
- Built relationships with customers using strong persuasion and active listening skills.
- Followed up with customers to solicit further sales.
- Enhanced sales through the utilization of persuasive communication skills and thorough product knowledge.
- Called prospective customers in designated market area to qualify leads.
- Conducted database research to identify potential leads and determine contact information.
- Increased customer satisfaction by addressing inquiries and resolving issues promptly.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Set up appointments with interested customers according to schedule availability.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Utilized sales techniques to build customer interest and close sales.
Education
STPM
Sekolah Menengah Kebangsaan Tasek Utara
Johor Bahru, Johor, MalaysiaSkills
Territory Management
Teamwork and Collaboration
Time management abilities
Customer Service
Customer Needs Assessment
Salesmanship
Multitasking
Problem-Solving
Relationship Building
Client Relationship Management
Sales Presentations
Timeline
Medical Sales Representative
Hovid Pharmacy Sdn Bhd
11.2014 - Current
Personal Financial Consultant
CIMB Bank
10.2013 - 10.2014
Health Counselor
Preventive Healthcare
12.2010 - 09.2013
Business Consultant
TITAN Group Sdn Bhd
02.2008 - 10.2009
Telemarketer
Swiss-Garden Reward Sdn Bhd
04.2007 - 07.2008
STPM
Sekolah Menengah Kebangsaan Tasek Utara