NORAZIRAH HANIM BT KAMARUZAMAN
Petaling Jaya, Selangor
Summary
Experience in Facilities Management Executive with over 3 years in overseeing building operations, managing vendor contracts, and ensuring compliance with regulatory standards. Adept at implementing standardized procedures for financial reporting and ensuring full compliance with strata and property management regulations. Strong skills in contract negotiation, vendor management, and team leadership, combined with a solid foundation in administrative support and customer service from earlier roles. Fluent in English and Malay, with proficiency in Microsoft Office applications and a commitment to continuous learning through professional training.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Executive, Facilities Management
PR1MA Corporation Malaysia
01.2022 - Current
- Negotiated contract terms with third-party service providers, and maintaining service quality and ensuring adherence to SLAs
- Supervise the on-site facilities management team in line with the established SOPs and guidelines during the initial phase (3-6 months) to ensure that the on-site facilities management operations are up and running
- Provide on-demand and immediate assistance to the on-site teams in the event of crisis to safeguard company’s interests
- Monitor the process and procedure for the on-site management team to prepare and submit financial report to the Commissioner of Building, including minutes of the Annual Grand Meeting (AGM) on annual basis
- This includes setting up a standardised reporting format to be used across all sites
- Act as the liaison and/or oversee the engagement in dealing with the local office of the Commissioner of Building e.g
- Getting additional by-law from local authority and related matters
- Establish and enforce compliance requirement to the relevant strata management act and strata title act for each site
Account assistant and administration
Ocean Wide Service Station
01.2021 - 01.2022
- Providing support to the accounting department
- Processed transactions and issued checks to ensure smooth accounting operations
- Performing office basic tasks such as data entry, filing and updating expenses report
- Provide online customer service, handle daily order, invoice and report follow up
- Manage, develop and operate an in-charge e-commerce marketplace store to sell sports products to achieve company goals and targets
Barista
Starbuck Malaysia
01.2019 - 01.2021
- Building brand loyalty by providing exceptional support with product information and purchase processing
- Perform cashiering in addition to generating sales on POS systems
- Maintained high levels of customer service during peak hours, ensuring customer satisfaction in a high-traffic environment
Purchasing assistant (Internship)
Al-Ameen Edu Niaga Sdn Bhd
01.2018 - 12.2018
- Manage purchase order for raw goods, materials and supplies
- Managed and maintained both paper and computerized purchase records
- Manage and monitor inventory of the company to determine a new schedule of order
- Work directly with vendors to gather and negotiate price lists, compare vendor offers for shipping rates and material prices, and maintain vendor contract records
Service crew and cashier
Various Food & Beverage Companies (Sushi King, Nando’s, Kenny Rogers, Oldtown Malaysia)
01.2012 - 12.2018
- Provide customer service, serve food and beverage
- Fulfil customer demand and give a good response when attending customers
- Resolve customer complaints
- Compile report and record of daily sales
Education
Bachelor of Science (Hons.) - Mathematics
Universiti Teknologi MARA (UiTM)
01.2016 - 01.2019
Diploma in Science Mathematic - undefined
Universiti Teknologi MARA (UiTM)
Machang, Kelantan 01.2013 - 01.2016
Skills
Vendor management
Property management
Contract negotiation
Maintenance management
Microsoft Word
Microsoft Excel
Accomplishments
2024, Successfully organized and completed AGM for two strata property in year 2024 and ensuring full compliance with local strata regulation.
Additional Involvement - Training
- Strata Management Course
- Qlassic Assessor Course
- Fundamentals of Contract Management
- Procurement Training
Timeline
Executive, Facilities Management
PR1MA Corporation Malaysia
01.2022 - Current
Account assistant and administration
Ocean Wide Service Station
01.2021 - 01.2022
Barista
Starbuck Malaysia
01.2019 - 01.2021
Purchasing assistant (Internship)
Al-Ameen Edu Niaga Sdn Bhd
01.2018 - 12.2018
Bachelor of Science (Hons.) - Mathematics
Universiti Teknologi MARA (UiTM)
01.2016 - 01.2019
Diploma in Science Mathematic - undefined
Universiti Teknologi MARA (UiTM)
01.2013 - 01.2016
Service crew and cashier
Various Food & Beverage Companies (Sushi King, Nando’s, Kenny Rogers, Oldtown Malaysia)
01.2012 - 12.2018
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