NORAZILA BINTI IDRIS
CUSTOMER SERVICE EXECUTIVE
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. As customer service oriented eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Skilled in troubleshooting and fostering a positive learning environment as a Tutor at SMART MATH.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
VADS Berhad
02.2014 - 02.2015
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
Tutor
SMART MATH
12.2013 - 02.2014
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Supported students with helpful study habits and exam strategies.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
Education
Bachelor of Science - Mathematics (hons.)
UNIVERSITI TEKNOLOGI MARA (UiTM)
Shah Alam, Selangor, Malaysia 04.2001 -
Skills
Customer relationship management
Issue escalation
Troubleshooting
Presentation skills
Active listening
Timeline
Customer Service Executive
VADS Berhad
02.2014 - 02.2015
Tutor
SMART MATH
12.2013 - 02.2014
Bachelor of Science - Mathematics (hons.)
UNIVERSITI TEKNOLOGI MARA (UiTM)
04.2001 -
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