Opera Cloud, Oracle
Nor Azianti Husaini
Credit Officer, Damai Beach Resort
Kuching, Kedah
Summary
- Proven track record in enhancing in less than 30-60 days aging report and managing credit portfolios at Damai Beach Resort, showcasing exceptional analytical skills and problem-solving abilities.
- Excelled in building client relationships and leading sales teams to surpass targets at Merdeka Palace Hotel & Suites, demonstrating unparalleled teamwork and effective communication.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Nominated in Employee of the month.
- Successfully conduct a joint event as an Assistance Project Manager in Cycling Competition from Waterfront Esplanade to Damai Beach Resort in conjunction of Earth Hour 2012 Project in March 2012.
- Theme Player Dancers and a member of Headhunter’s Dancer (Headhunter’s Night & World Earth Hour Activities)
Overview
15
15
years of professional experience
Work History
Credit Officer
Damai Beach Resort
02.2022 - 09.2024
- Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility, especially under new agents or companies that requesting for a credit facilities with the resort.
- Conducted regular account reviews to proactively identify potential risks in the credit portfolio, taking corrective actions as needed.
- Doing followup with debtors in ensure that debtors aging is not more than 30 days in account.
- Issuing invoices, e-invoices, credit / debit note, delivery order as soon as the group checking out.
- Ensure bank collection being checked and pickup in system accordingly.
- Reconcile group in-house and others transaction via e-wallet.
- Conduct monthly credit meeting to highlight on the debtors.
- Preparing monthly report in group in house (Catering and Events), Debtors Aging, AR reports.
Assistant Sales Manager
Merdeka Palace Hotel & Suites
02.2014 - 04.2021
- Developed strong client relationships for repeat business and increased referrals.
- Hunting for the sales, by doing sales calls, sales blitz and joined expo, exhibitions in and out from Sarawak / Malaysia
- Exposure in the other FELDA Hotels and Residences - e.g. Cross training to Grand Beach Resort, Port Dickson for 3 months
- Preparing monthly planning, budget and sales target / marketing plan
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Resolved customer issues promptly, maintaining high levels of customer satisfaction and trust in the brand.
- Managed and developed sales team and supervising Banquet Sales as one team, in managing monthly sales report.
- Negotiated contracts with clients that balanced profitability with excellent customer service standards.
- Specialized in handling Government Account
Senior Sales Coordinator
Damai Beach Resort
03.2010 - 01.2014
- Increased sales revenue by developing and implementing strategic sales plans, secured M.I.C.E groups and series group with a minimum supervisory to close deals with group organizer
- Worked closely with internal department team staff and department head to provide feedback on guests' needs, informing future improvements, and hand-in-hand in a way giving a good services for the guests / groups.
- Specialized in Recreational Activities especially those groups that involved with Team-building indoor/outdoor activities.
- Preparing all the paper-work e.g. quotation, confirmation letter and closed sales with a minimum supervisory.
Education
BBA - (Hons)(Marketing)
UiTM Sri Iskandar
Seri Iskandar, Malaysia 04.2001 -
Skills
Financial statement review
Sales Support
Documentation preparation
Customer Relations
Problem-solving abilities
Team building
Effective Communication
Credit Reports
Adaptability and Flexibility
Analytical Skills
Teamwork and Collaboration
Multitasking Abilities
Software
Timeline
Credit Officer
Damai Beach Resort
02.2022 - 09.2024
Assistant Sales Manager
Merdeka Palace Hotel & Suites
02.2014 - 04.2021
Senior Sales Coordinator
Damai Beach Resort
03.2010 - 01.2014
BBA - (Hons)(Marketing)
UiTM Sri Iskandar
04.2001 -
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