Norazam Mohammad
Kuala Lumpur
Summary
Skilled IT Engineer specialising in Identity & Access Management (IAM) and enterprise application support in regulated payments. Managed end-to-end identity lifecycles and supported critical payment platforms with an emphasis on security and compliance. Delivered effective troubleshooting for complex technical issues while ensuring stakeholder communication and service reliability.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Engineer, Security Access Management
Payments Network Malaysia Sdn. Bhd.
Kuala Lumpur
08.2024 - Current
- Managed SailPoint Identity Management Portal, overseeing end-to-end IAM lifecycle from requirements gathering and workflow design through deployment and ongoing support to enhance security and compliance.
- Administered user identities and access across Active Directory, Microsoft 365, and Okta in accordance with security and compliance standards.
- Performed FPX Production and UAT exchange certificate renewals to ensure secure payment operations.
- Supported and maintained enterprise payment applications including PayNet SSO, FPX portals (Admin, Merchant, Bank), RPPBO, DDADMS, and JOMPAY to ensure secure and efficient transaction processing.
- Administered Atlassian platforms and supported Zendesk for incident, request, and access management.
- Provided customer-focused technical support, owning issues and coordinating with internal teams and vendors for timely resolution to maintain high service levels.
BAU System Support
Nityo Infotech Services Sdn Bhd
Kuala Lumpur, Malaysia
11.2023 - 07.2024
- Empanelled staff for Payments Network Malaysia Sdn. Bhd.
- Supported PayNet in daily payment operations, ensuring smooth transaction processing.
System Administrator
Computer Guys Malaysia Sdn. Bhd.
Kuala Lumpur, Malaysia
04.2023 - 11.2023
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
- Managed end-user accounts and permissions, ensuring correct provisioning of access rights in line with security best practices and banking policies.
- Responded to client inquiries, delivering technical assistance via phone and ticketing system to resolve issues promptly.
- Connected to client’s computer using remote link to install programs and applications.
- Documented technical issues and solutions, enabling effective tracking of history and maintaining accurate logs for future reference.
- Communicated & translated complex technical issues into digestible language to verify the roots causes.
- Supported software integration and implemented maintenance enhancements.
- Shepherded change requests through the process with appropriate documentation, schedule and facilitated request approval to minimise the system impacts.
Change & Desktop Support Management
Aeon Credit Service (M) Bhd.
Kuala Lumpur, Malaysia
06.2019 - 03.2023
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and banking policies.
- Shepherded change requests with documentation, schedule, and cost oversight, facilitating timely approvals.
- Conducted scheduled system upgrades to minimize the system impacts.
- Supported software integration and implemented maintenance enhancements to improve system reliability.
- Participated in upgrades for banking projects, enhancing system functionality and user experience.
- Configured hardware, devices, and software to set up work stations for employees.
Desktop Management
Strateq Health Sdn Bhd
Putrajaya, Malaysia
01.2016 - 06.2019
- Delivered Tier 1 & Tier 2 IT support to non-technical internal users through effective desk side support services, enhancing user satisfaction.
- Diagnosed and resolved hardware, software, and network issues, minimising downtime for users.
- Resolved health application issues for users by providing troubleshooting support.
- Addressed customer inquiries and delivered technical assistance via phone and email, ensuring prompt resolution of issues.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Diploma - Information Technology & Communication(Networking)
Ungku Omar Polytechnic
Ipoh, Perak01-2015
Skills
- Sailpoint IdentityIQ (IIQ)
- Okta Administration
- Active Directory
- Microsoft O365 Administration
- Identity governance
- PayNet single sign-on
- Atlassian Administration
- Certificate Management
- AS/400 Administration
- Project Management
Languages
English
Upper Intermediate
B2
Malay
Proficient
C2
Timeline
Engineer, Security Access Management
Payments Network Malaysia Sdn. Bhd.
08.2024 - Current
BAU System Support
Nityo Infotech Services Sdn Bhd
11.2023 - 07.2024
System Administrator
Computer Guys Malaysia Sdn. Bhd.
04.2023 - 11.2023
Change & Desktop Support Management
Aeon Credit Service (M) Bhd.
06.2019 - 03.2023
Desktop Management
Strateq Health Sdn Bhd
01.2016 - 06.2019
Diploma - Information Technology & Communication(Networking)
Ungku Omar Polytechnic