NOR AZAM AB WAHAB
Senior IT Executive
Shah Alam,Selangor
Work Preference
Summary
Professional Summary
IT & Project Management Specialist with 10+ years of experience in IT infrastructure, operations, and end-user support. Skilled in server, storage, and network administration with proven success in project delivery and business continuity.
- Infrastructure & Systems: Active Directory, Exchange, File Servers, VMware, Hyper-V, HCI, NAS, Veeam Backup, Veritas, Networker, Firebox WatchGuard Firewall.
- Project Delivery: Led major initiatives including OS migrations, File Server refresh (75TB), Veeam Backup upgrade, Autodesk BIM hardware refresh, AV/VC room setup, biometric access migration, and print/plotter upgrades.
- Data Center: Experienced in performance monitoring, backup validation, disaster recovery, .
- Operations & Compliance: Strong in IT asset management, software licensing, vendor sourcing, and procurement.
- Support & Collaboration: Provides end-user support (PCs, laptops, printers, servers, VC systems), staff onboarding/offboarding, and IT access management; recognized for troubleshooting and cross-team leadership.
- Business Impact: Passionate about leveraging technology to drive digital transformation, operational efficiency, and cost-effective IT solutions.
Overview
26
26
years of professional experience
2
2
Languages
Work History
IT Administrator Executive
SA Architect Sdn Bhd
08.2022 - Current
- Company Overview: Construction / Building / Engineering
- Skilled in IT infrastructure, server administration, and network security: Active Directory, File Server management, Veeam Backup, NAS systems, Firebox WatchGuard Firewall.
- Proven success in end-user support (PC, laptops, servers, printers, plotters, VC systems) ensuring seamless daily operations with minimal downtime.
- Strong background in asset management, software licensing compliance, and vendor coordination for hardware/software procurement and subscription renewals.
- Delivered key IT projects: Upgraded end-user hardware for Autodesk BIM & rendering requirements (10+ year refresh cycle).
- Converted meeting room into a fully equipped AV Conference Room with Touch TV and video conferencing system.
- Migrated traditional card access to TimeTech biometric & mobile attendance system.
- Upgraded HP DesignJet plotters and Sharp printers for improved efficiency.
- Construction / Building / Engineering
Senior IT Executive
MMC Gamuda KVMRT (PDP SSP) Sdn Bhd
05.2015 - 06.2022
- Company Overview: Construction / Building / Engineering
- Support end user with technical issues or degradation of performance of end users laptop, desktop or mobile devices.
- Manage for all IT Asset, parts and accessories stock availability or within stock level required.
- Preparing IT Asset for new hire onboard and receiving IT Asset surrender for resigned staff.
- Find and sourcing vendors to seeks quotation for any purchasing for IT Asset, Accessories and Professional Services as well with technical consultation.
- Raise request order accordingly after summary vendors quotation.
- Ensuring all equipment valid and working for DC Environment.
- Manage Backup System using Veritas Backup Exec, to backup all servers needed accordingly.
- Ensure the backup jobs running smooth and successfully backup to disk and duplicate to tape for Offsite Record.
- Troubleshoot any backup issue in system to ensure the jobs running accordingly.
- Manage FS accordingly for storage capacity, quota for each FS and accessibility for users access.
- Ensure the Infra (Currently HCI - HyperConverged Infrastructure), previously ON-Prem Hyper-v Server running smooth with no issue.
- Creating new users / groups profile for on-boarding.
- Construction / Building / Engineering
IT Support Engineer
IBM GDC (Malaysia)
05.2012 - 05.2015
- Company Overview: Consulting (IT, Science, Engineering & Technical)
- Main involvement in Elephant Project where the task is OS migration from Windows XP to Windows 7 and Linux migration for all IBM Internals.
- Deployed new OS using IBM image and clone images to new user Thinkpad.
- Provide day to day to user for network infrastructure and internal system software and hardware.
- Install, Configure and troubleshoot desktop system, workstation, laptop and network issue.
- End-User Support and System Administration experiences for hardware and software.
- Consulting (IT, Science, Engineering & Technical)
Global Support Executive
HP (Malaysia) Sdn Bhd
04.2010 - 05.2012
- Company Overview: Call Center / IT-Enabled Services / BPO
- Troubleshoot and resolve technical problems, escalating to internal partners or external vendors and ensuring closure to problems while meeting or exceeding defined service level expectations.
- Diagnose ticket from level 1 agents for ticketing system and issue that can’t be solved on their level.
- Active Directory (updating of user profile and reset of password) application admin for unlock and reset password such as SAP, Vasco VPN, Citrix.
- Call Center / IT-Enabled Services / BPO
Technical Outbound Helpdesk
VADS BERHAD
07.2008 - 03.2010
- Company Overview: Call Center / IT-Enabled Services / BPO
- Handling customer call regarding general inquiry regarding streamyx services such as packages, billing and technical faulty issue.
- Troubleshooting thru call for first call resolution technical issue, usually for connection failure or connection issue such as slow browsing/thruput and others.
- Call Center / IT-Enabled Services / BPO
Manufacturing Technical Specialist
Western Digital (M) Sdn Bhd
04.2000 - 05.2008
- Company Overview: Manufacturing / Production
- Troubleshooting the equipments and machines (test cell) to ensure all the tester were running fine through the day.
- Performed daily and weekly checklist of machines, analyze data using the TestDB engineering, TestDB Production and EIS.
- Lead 10 -15 technician in perform daily basis work scope, assist with their work list if they have issue to solve in troubleshooting the machine.
- Manufacturing / Production
Education
Diploma - Engineering (Mechatronic/Electromechanical)
Ungku Omar Polytechnic
Ipoh, Perak, Malaysia01.1999
Primary/Secondary School/SPM/"O" Level - Electrical Engineering
Tanah Merah Vocational School
Tanah Merah, Kelantan, Malaysia 04.2001 -
Skills
Software and hardware proficiency
Windows server management
User account administration
Data recovery administration
User-focused IT support
IT inventory control
Effective vendor relations
Project coordination
Data center operations
Salary
MYR 6,500
Accomplishments
Project Accomplishments
2024 - Upgrade Meeting Room from Traditional Meeting Room to Fully Equipped Conference Room with Smart TV with mini PC and with Jabra Audio and Video System.
2024 - Upgrade System Attendance from Card Access Attendance to Thumbprint and Facial Recognition and mobile System Attendance.
2023 - Hardware Upgrade for all End User with special requirement Specification for Video Render and Autodesk BIM Usage.
2021 - Project Manager for Files Server Upgrade / Migration from IBM V7000 to Dell Unity.
2020 - Assist Naim Yahya (Project Manager) for upgrading Physical On Prem Server to HyperConverge Infrastructure System (Windows Azure HCI - S2D)
2017 - Project Manager for Upgrade Backup System, LTO3 to LTO7.
Upgrade whole hardware system.
2012 - Accomplish "Elephant Project" for IBM Internals. Migration OS from XP to Win7 to all Internals.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Everything we see hides another thing; we always want to see what is hidden by what we see.
René Magritte
Languages
English
Advanced (C1)
Malay
Bilingual or Proficient (C2)
Timeline
IT Administrator Executive
SA Architect Sdn Bhd
08.2022 - Current
Senior IT Executive
MMC Gamuda KVMRT (PDP SSP) Sdn Bhd
05.2015 - 06.2022
IT Support Engineer
IBM GDC (Malaysia)
05.2012 - 05.2015
Global Support Executive
HP (Malaysia) Sdn Bhd
04.2010 - 05.2012
Technical Outbound Helpdesk
VADS BERHAD
07.2008 - 03.2010
Primary/Secondary School/SPM/"O" Level - Electrical Engineering
Tanah Merah Vocational School
04.2001 -
Manufacturing Technical Specialist
Western Digital (M) Sdn Bhd
04.2000 - 05.2008
Diploma - Engineering (Mechatronic/Electromechanical)
Ungku Omar Polytechnic