Microsoft words
Hi, I’m
NORAYUNIZZATUL MOHD NOR
OPERATION ASSISTANT
32, TAMAN RASAH JAYA, 70300, SEREMBAN,NEGERI SEMBILAN
Summary
Dynamic professional with a proven track record at KOPERASI WARGA JABATAN BELIA NEGERI SEMBILAN, enhancing customer satisfaction and driving sales growth through expert organization and exceptional communication. Excelled in multitasking and problem-solving, significantly contributing to team success. Skilled in Microsoft applications and cash register operation, consistently meeting employer's expectations.
Overview
13
years of professional experience
2
Certifications
2
Languages
Work History
PIZZAHUT DELIVERY SDN.BHD
SHIFT MANAGER
01.2012 - 12.2014
Job overview
- Tracked receipts, employee hours, and inventory movements.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Excelled in every store position and regularly backed up front-line staff.
- Enhanced customer service training program, leading to noticeable improvements in customer feedback scores.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained and mentored new employees to maximize team performance.
- Streamlined inventory management processes, reducing waste and optimizing stock levels.
ROYAL CHULAN HOTEL KUALA LUMPUR
Call Center Customer Service Representative
12.2014 - 11.2016
Job overview
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
BITC EVENT
Sales Promoter
10.2018 - 11.2019
Job overview
- Increased customer interest by conducting engaging product demonstrations and providing detailed information on features and benefits.
- Recommended specific product options to meet customer needs.
- Identified interest in customers by explaining products and services and initiating conversations.
- Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
- Provided coupons, product samples and informational brochures to customers.
- Distributed product samples to potential customers to try offerings before committing to purchasing.
KOPERASI WARGA JABATAN BELIA NEGERI SEMBILAN
KIOSK OPERATOR
07.2023 - Current
Job overview
- Developed strong product knowledge to efficiently guide customers in making informed purchase decisions.
- Assisted in inventory management, tracking stock levels and replenishing supplies as needed for smooth operations.
- Enhanced customer satisfaction by providing efficient and friendly service at the kiosk.
- Supported company marketing initiatives by distributing promotional materials and informing customers about ongoing deals or events.
- Handled customer complaints professionally, resolving issues quickly to preserve positive brand reputation.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Analyzed daily sales reports to identify trends and adjust strategies accordingly for maximizing revenue generation.
Education
SEK.MEN.KEB. TUANKU ABDUL RAHMANGEMAS, N.SEMBILAN
SPM
12.2007
Software
Microsoft Excel
Canva
Certification
TRAIN THE TRAINER
Timeline
KIOSK OPERATOR
KOPERASI WARGA JABATAN BELIA NEGERI SEMBILAN
07.2023 - Current
ENTREPRENEURSHIP PROGRAM
10-2020
Sales Promoter
BITC EVENT
10.2018 - 11.2019
Call Center Customer Service Representative
ROYAL CHULAN HOTEL KUALA LUMPUR
12.2014 - 11.2016
TRAIN THE TRAINER
05-2014
SHIFT MANAGER
PIZZAHUT DELIVERY SDN.BHD
01.2012 - 12.2014
SEK.MEN.KEB. TUANKU ABDUL RAHMAN
SPM
Similar Profiles
RAFI ISLAM RABBIRAFI ISLAM RABBI
Crew Member at PIZZAHUT BANGLADESHCrew Member at PIZZAHUT BANGLADESH
Haikal HishamHaikal Hisham
Restaurant General Manager at PIZZAHUT SINGAPORERestaurant General Manager at PIZZAHUT SINGAPORE
Codey StottsCodey Stotts
Cook at PizzahutCook at Pizzahut
Logesvaran KaliappanLogesvaran Kaliappan
Senior Manager at MicronSenior Manager at Micron
KARTHIGAN A/L VELUKARTHIGAN A/L VELU
DELL Service Desk (Specialist, IT Application Management) at Dell EMCDELL Service Desk (Specialist, IT Application Management) at Dell EMC