Nor Atiqah Abd Rahman
IT Governance & Policy / IT Helpdesk
Rawang, Selangor,10
Summary
I am a resourceful, motivated and a self-starter with integrity and dedication. I am also easy to make new friends and able to adapt to new surrounding quickly. I am able to work independently or in a team, and can contribute greatly as a group member. I am a compassionate team player who has excellent problem-solving skills. I’m likely to seek continuous improvement in work processes and people management also willingness to listen to new ideas, or to adopt alternative approaches. With more than 15 years' experiences in the insurance, banking and utilities industry, I offer the knowledge and wisdom to drive organizational goals. I am grateful if I was given a chance to build my career in your company.
Overview
15
15
years of professional experience
2010
2010
years of post-secondary education
2
2
Languages
Work History
Associate III
Pengurusan Air Selangor Sdn Bhd
05.2018 - 09.2024
IT Executive
PNSB Water Sdn Bhd
09.2013 - 09.2018
- Company Overview: formerly known as Puncak Niaga (M) Sdn Bhd
- Assist in escalating and managing unresolved calls or request to the team of technicians
- Ensure all PCs installed with appropriate software
- Responsible to manage inventories of system hardware and software
- Attend to internal customers’ queries on IT related issues
- Assist in proper filing of documents
- Assist in collating information for statistical / reporting purposes
- To provide report periodically
- Manage the purchasing process of IT system
- Responsible for conducting audit and periodical checking on IT assets
- Ensure compliance with guidelines, policies and up-to-date documentation
- Manage and monitor internet and broadband bills such as Streamyx, IPVPN, Unifi, Maxis, Celcom etc
- Handle administrative works for the billing, new applications, filling and distributions
- Involves in implementation, support and maintenance of communication devices
- Identify, re-negotiate or tender key contracts for cost savings
- To prepare paperwork regarding project, payment, renewal, and purchasing
- Formerly known as Puncak Niaga (M) Sdn Bhd
ID Administrator
OCBC Bank (Malaysia)
09.2012 - 12.2012
- Check on provisioning, de-provisioning and password administration requests for completeness and validity of approvers’ signature
- Process complete and valid User ID / User Access administration request for systems managed by ID Management Team within SLA
- Perform other tasks assigned by the management to ID Management Team
- Attend to internal customers’ queries on user IDs / user access matters
- Assist in proper filing of documents
- Assist in collating information for statistical / reporting purposes
- Liaise with internal & external service providers on ID Management matters
- Facilitate the User Access reviews of application systems
- Monitor and take action on inactive IDs
- Ensure compliance with guidelines, policies and up-to-date documentation
ID Administrator
ING Insurance Berhad
09.2010 - 08.2012
- Analyze system logs and identifying potential issues with computer systems
- Answer technical queries via Service Desk requests, emails and calls
- Assist the developer to set up transaction menu in the AS/400 system
- Sanctioning the user ID including adding, removing, or updating access for user ID
- Prepare the User Access Review to the Business Owner for all system
- Responsibility for documenting the configuration of the system
- Responsibility for asset management for hardware and software within the company
Telemarketing Executive
ACE Synergy Insurance
05.2010 - 08.2010
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase the product
- Contact businesses or private individuals by telephone in order to solicit sales for the products
- Explain products and prices, and answering questions from customers
- Obtain customer information such as name, address, and payment method, and enter orders into computers
- Record names, addresses, purchases, and reactions of prospects contacted
- To achieve weekly/monthly target that has been given by the team leader
IT Helpdesk
ING Insurance Berhad
11.2009 - 12.2009
- To answer technical queries via Service Desk requests, emails and calls
- Accurately prioritize, categorize, and log calls/service requests within the established standards
- Diagnose problems by asking accurate, concise questions in a professional and timely manner
- Manage crisis escalation and transfer calls to other support groups as appropriate
Education
BSc. in Information Studies (Hons) - Library & Information Management, Information System Management
Universiti Teknologi MARA (UiTM)
Diploma in Information Management - undefined
Universiti Teknologi MARA (UiTM)
Skills
Microsoft Office
Additional Information
I am a resourceful, motivated and a self-starter with integrity and dedication. I am also easy to make new friends and able to adapt to new surrounding quickly. My greatest strength is multitasking as I am fast learner and have a tendency to learn new things so that can be more knowledgeable. I am able to work independently or in a team, and can contribute greatly as a group member. I am a compassionate team player who has excellent problem-solving skills. I am also consistent in time management and I am able to get my work done on timely manner. I’m likely to seek continuous improvement in work processes and people management also willingness to listen to new ideas, or to adopt alternative approaches. With more than 8 years' experiences in the insurance, banking and utilities industry, I offer the knowledge and wisdom to drive organizational goals. I am grateful if I was given a chance to build my career in your company.
Resumesummary
IT Executive in PNSB Water Sdn Bhd, Information Technology – Network & Communication Support, BSc. in Information Studies (Hons) (Library & Information Management), 11
Updated
12/12/24
Possessowntransport
True
Willingtotravel
True
Expectedmonthlysalary
MYR 5300
Personal Information
- Available: 2 months notice
- Date of Birth: 07/23/86
- Gender: Female
- Nationality: Malaysia
Timeline
Associate III
Pengurusan Air Selangor Sdn Bhd
05.2018 - 09.2024
IT Executive
PNSB Water Sdn Bhd
09.2013 - 09.2018
ID Administrator
OCBC Bank (Malaysia)
09.2012 - 12.2012
ID Administrator
ING Insurance Berhad
09.2010 - 08.2012
Telemarketing Executive
ACE Synergy Insurance
05.2010 - 08.2010
IT Helpdesk
ING Insurance Berhad
11.2009 - 12.2009
Diploma in Information Management - undefined
Universiti Teknologi MARA (UiTM)
BSc. in Information Studies (Hons) - Library & Information Management, Information System Management
Universiti Teknologi MARA (UiTM)
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