NOR ATIKAH ABDUL
SERVICE ADVISOR
RAWANG,SELANGOR
Overview
16
16
years of professional experience
2
2
Languages
Work History
Senior Service Advisor
DC AUTO SERVICES SDN BHD
07.2017 - Current
- Collaborated with technicians to ensure accurate diagnoses and timely completion of repairs.
- Optimized appointment scheduling for efficient use of shop resources while minimizing wait times for customers.
- Managed warranty claims, ensuring proper documentation and communication with manufacturers.
- Repaired and replaced worn and damaged components.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Service Advisor
ROHAMAS PRO AUTO SERVE SDN BHD
03.2009 - 06.2017
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Reduced wait times with efficient coordination of service tasks among technicians.
Education
SEKOLAH MENENGAH KEBANGSAAN JENGKA 18 PAHANG
JENGKA 18 PAHANGTimeline
Senior Service Advisor
DC AUTO SERVICES SDN BHD
07.2017 - Current
Service Advisor
ROHAMAS PRO AUTO SERVE SDN BHD
03.2009 - 06.2017
SEKOLAH MENENGAH KEBANGSAAN JENGKA 18 PAHANG