NOR ATIKAH ABDUL
SERVICE ADVISOR
RAWANG,SELANGOR
Overview
16
16
years of professional experience
2
2
Languages
Work History
Senior Service Advisor
DC AUTO SERVICES SDN BHD
07.2017 - Current
- Collaborated with technicians to ensure accurate diagnoses and timely completion of repairs.
- Optimized appointment scheduling for efficient use of shop resources while minimizing wait times for customers.
- Managed warranty claims, ensuring proper documentation and communication with manufacturers.
- Repaired and replaced worn and damaged components.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
Service Advisor
ROHAMAS PRO AUTO SERVE SDN BHD
03.2009 - 06.2017
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Reduced wait times with efficient coordination of service tasks among technicians.
Education
SEKOLAH MENENGAH KEBANGSAAN JENGKA 18 PAHANG
JENGKA 18 PAHANGTimeline
Senior Service Advisor
DC AUTO SERVICES SDN BHD
07.2017 - Current
Service Advisor
ROHAMAS PRO AUTO SERVE SDN BHD
03.2009 - 06.2017
SEKOLAH MENENGAH KEBANGSAAN JENGKA 18 PAHANG
Similar Profiles
CHEW YEE LUNCHEW YEE LUN
Business Change Manager at DSV Solutions (DC) Sdn Bhd (F.K.A. Agility Logistics Sdn Bhd)Business Change Manager at DSV Solutions (DC) Sdn Bhd (F.K.A. Agility Logistics Sdn Bhd)
LIM PingHwaLIM PingHwa
Service Manager at Peringgit Sri Auto Services Sdn BhdService Manager at Peringgit Sri Auto Services Sdn Bhd
Munieswary KesavanMunieswary Kesavan
Trainer Process Specialist, QHSE at DSV Solutions (DC) Sdn BhdTrainer Process Specialist, QHSE at DSV Solutions (DC) Sdn Bhd
MUHAMMAD IKHWAN MONIRINGMUHAMMAD IKHWAN MONIRING
Senior Executive Protection at Edaran Tan Chong Motor HoldingSenior Executive Protection at Edaran Tan Chong Motor Holding
Kumaran AppalanaidoKumaran Appalanaido
Senior administrative officer at Kevin & CoSenior administrative officer at Kevin & Co