Overview
Work History
Education
Timeline
Generic
NOR ATIKAH ABDUL

NOR ATIKAH ABDUL

SERVICE ADVISOR
RAWANG,SELANGOR

Overview

16
16
years of professional experience
2
2
Languages

Work History

Senior Service Advisor

DC AUTO SERVICES SDN BHD
07.2017 - Current
  • Collaborated with technicians to ensure accurate diagnoses and timely completion of repairs.
  • Optimized appointment scheduling for efficient use of shop resources while minimizing wait times for customers.
  • Managed warranty claims, ensuring proper documentation and communication with manufacturers.
  • Repaired and replaced worn and damaged components.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.

Service Advisor

ROHAMAS PRO AUTO SERVE SDN BHD
03.2009 - 06.2017
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Reduced wait times with efficient coordination of service tasks among technicians.

Education

SEKOLAH MENENGAH KEBANGSAAN JENGKA 18 PAHANG
JENGKA 18 PAHANG

Timeline

Senior Service Advisor

DC AUTO SERVICES SDN BHD
07.2017 - Current

Service Advisor

ROHAMAS PRO AUTO SERVE SDN BHD
03.2009 - 06.2017

SEKOLAH MENENGAH KEBANGSAAN JENGKA 18 PAHANG
NOR ATIKAH ABDULSERVICE ADVISOR