NORASYIKIN ISMAIL
Kajang, Selangor
Summary
Document Control Specialist experienced in storing, managing and maintaining company and project documents while ensuring accuracy and quality. Process documents for revision and approval, organize documents from conception to distribution and filing and create systems to be used to train staff on document control processes. Growth mindset and willing to help team move business forward with any task.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Head of Document Control
Sapura EVD Consortium and Sapura Rail Systems
08.2016 - 06.2023
- Attached in the industry leader and recognized player for providing Railway services and solutions
- Plan, execute and implement Document Management Systems for Sapura EVD Consortium (SECO) for KVMRT2 Sungai Buloh-Serdang-Putrajaya (SSP Line) for SY206 Telecommunication System Work Package through standardizing the process and procedures
- Interface with management and subordinates at all levels, review proposed document changes for consistency, prepare for submission to PDP MMC Gamuda
- Effectively controlled the release of proprietary and confidential documents and information
- Controlled documentation access and accountability of all SECO employees
- Implemented and maintained version control and status on SECO documentation records
- Plan and provide training competency for all SECO employees relating to the Document Control systems in support to QMS
- Streamlined internal workflows by establishing electronic policies and procedures
- Identify and provide suitable training for DCC competency enhancement
- Perform audit activities – assess conformity, evaluate effectiveness & identify opportunities for improvements
- Establish and maintain procedures to control all documents and records relating to the plans and specifications, procedures of the project
- Ensure all incoming and outgoing documents and correspondence are controlled and distributed accordingly
- Ensure organizational documents, records and correspondence are secured, accessible and distributed properly and available at points of use
- Supervise the Document Control Team in carrying out their daily tasks
- Manage and maintain the document and record master list
- Manage the soft and hard copy archival of documents and records
Business Development Senior Executive
Sapura Research Sdn Bhd
01.2016 - 08.2016
- Responsible for coordinating technical support and solutioning for KVMRT SSP SY206 Works Package Tender submission
- Coordinated a team of specialists in defining and determining solution offerings for a COMMS Technical write-up for KVMRT2 SSP SY206 Works Package Tender submission and commercial technical presentation slide
- Preparing COMMS Technical write-up for KVMRT2 SSP SY206 Works Package, standardizing documentations and quality assurance for the whole structure of the COMMS Technical write-up
- Preparing COMMS Technical write-up for Light Rail Transit (LRT3) COMMS Package, standardizing documentations and quality assurance for the whole structure of the COMMS Technical write-up
Senior Technical Writer & Quality Assurance System
Sapura Secured Technologies Sdn Bhd
10.2013 - 02.2016
- Manage the Systems Engineering activities, within the constraints by the agreed architecture and design policy for Project development program
- Ensure the Project Technical Solution for elaborating, stabilizing and maintaining the architecture of the solution for bid and through life phase
- Coordinates activities relating to the integration, verification, validation (including acceptance) and qualification with regards in implements technical policy, defines Systems Engineering plans (including Technical Quality Managements plans) for Project development program
- Design and develop training module on Project development program requirements
- Assist in writing Technical Documents, Reports and other deliverables for the project development Program based on the SST document management policy
- Preparing documentation or templates, standardizing documentations, quality assurance on any documents come from technical/business team for current running project's deliverable including of User Requirements, Critical Design Document, Site Documents, Test and Procedures etc
- Manage the documentation review in conformance of CMMI, ISO Standard and integration, process improvement, quality assurance, quality control, verification & validation capacity
Senior Executive Engineer
Sapura Secured Technologies Sdn Bhd
09.2011 - 09.2013
- Attached to M2M and Service Platform Strategy & Support Department in developing business plans includes industry background, operational plans, competitor analysis for M2M Business Model
- Coordinated a team of specialists in defining and determining solution offerings for a technical specifications and write-up of a Tender Submission
- Function Analyst for secured M2M solutions platform partners
- Market Analyst for established M2M target market segment proposal
- Coordinated strategic alliances including teaming and collaboration agreement with Government/Non Government bodies
- Responsible for Joint Venture and Partnership Management (including SKMM / MTSFB Interface)
- Conducted Project Market Survey and Research as well as develop Market Survey Plans including Request for Quotation and select suitable partner
- Analysed the Market Survey results from statistical analysis of responses
Senior Engineer – Process Improvement cum Operations Leader
Sapura Secured Technologies Sdn Bhd
07.2008 - 08.2011
- Design and develop work related guides, handbooks and other documents where appropriate
- Review regularly if fit for purpose
- Develop relationships and communication with internal and external stakeholders and customers
- Manages day-to-day operational aspects of a project, task and job scope
- Liaise closely with the Validation group to assimilate and compile the necessary quality control records and hard copy document filing system
- Responsible for coordinating technical support and solutioning for respective stakeholders from Business Development / Project Director and its accounted tasks including requests for the Exhibition / Showcase (e.g
- GPEC ’09 and LIMA ’09), Application Proof of Concept (POC), Change Request or Level 3 Support Request
- Coordinated a team of specialists in defining and determining solution offerings for a technical write-up of any Request for Proposal (RFP) / Tender Submission of a new business venture or current project extension and commercial technical presentation slide
- Review and initiates process improvements to enhance productivity and efficiency for R& D products
- Liaise closely with the Project Management Team for all document management matters for the project, including administration of EGDMS
- Identify training and development needs for department
- Plan, develop and initiate external courses that are relevant to enhance the skill-set of department team members
- Responsible for conducting in-house training and developing training materials and ensure process documentation is current and up-to-date
- Conduct pre and post operation training program effectiveness
- Responsible for project planning, monitoring and scheduling of project execution deliverables
- Maintain reporting and tracking system to monitor the status of all project deliverables for the department
- Prepare and develop standard operating procedures
- Ensures project documents are completed, current, and stored appropriately in accordance to the department’s SOP and company’s best practices
- Project evaluations and assessment of results for future improvement and change management
- Continuous improvement of process, procedures, practices and operations thru – Productivity Enhancement Program, Malaysian industry leader and recognized player in the regional defense and security market
Senior Analyst Technical Writing
Sapura Defence Sdn Bhd
01.2006 - 06.2008
- Managed a team of 5 for managing documentation activities for three diverse projects
- Supervised project scheduling, interviewing system developers, delegating writing assignments, writing and peer review
- Created corporate style guide to provide consistency throughout the documentation set
- Wrote detailed end-user documentation including user manual and acceptance test procedure
- Responsibly on the project documentation management and configuration management
Senior Technical Engineer cum Trainer
Sapura Advanced Systems Sdn Bhd
03.2004 - 12.2005
- Attached to GOE-EGDMS Rollout (Generic Office Environment - Electronic Government Document Management System) Project, an electronic document management system developed for the Government of Malaysia, one of the e-Government flagships
- Involved in system implementation for Malaysian Administrative Modernisation & Management Planning Unit (MAMPU), Kementerian Pertanian dan Industri Asas Tani (MOA), Kementerian Kewangan (MOF), Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna (KPDNHEP), Jabatan Kebajikan Masyarakat Malaysia (JKMM) & Bahagian Pengurusan Perkhidmatan dan Sumber Manusia (BPPSM), JPM
- Conducted detail analysis of customer’s operations & data to construct the Business Process Model, which will depict future, automated operations, organizations that perform them & interface to system
- Analyzed the customer’s organizational structure & responsibilities, facility locations & functions performed
- Identified customer’s data for system implementation
- Prepared application-training environment & delivers application
- Conducted end-user training
- Documented and delivered Training Plan and Training Report for GOE end user training
- Documented and compiled end user Training Manual for GOE application modules
- Documented Technical Report and produced deliverables for e.g Application Testing, Configuration Parameters and User Guide
- Involved in product demo & exhibition
- Provided and prepared the technical and functional user acceptance test
- Involved in the data capture and data loading process during the set up of the GOE application
- Installation, testing and commissioning GOE servers’ agency
- Provided support during post implementation support to end users in regards to application
Project Engineer, Network Division
Sapura Transmission Sdn Bhd
08.2002 - 03.2004
- Participating in the PUTRAJAYA INTERNATIONAL CONVENTION CENTRE project which is located in Putrajaya Precinct 5 where the 10th OIC Conferences were held on October 11th to 18th 2003
- Site coordination with client, consultant, main-contractor and sub-contractor
- Team Leader for wireless network at PICC including installation UTP cabling and transmitter
- Supervised and reported the progress of the Wireless Network installation and application to management
- Supervised and fully involved in the network equipment (Enterasys) installation
- Fully involved in the Network system Configuration, which includes Routers, Switches, Wireless network, and Network Management System
- Completed the integration between the Network System and other systems (Facilities Management System, Billboard Messaging, Video Conferencing etc.)
- Monitored and liaised with consultant on the overall testing activity for Network System and reporting the testing progress periodically
- Prepared the Training Plan and coordinating the training for Network Systems
- Prepared and compiled Test Commissioning & Handover documents for Network Systems
- Successfully fostered the role of an operator during the OIC (Organization of Islamic Countries) Convention
Trainee Engineer – Building Automation System
Sapura Energy Sdn Bhd
04.2001 - 06.2001
- Responsible for detailed engineering design
- Responsible for preparation tender, proposal and report writing
- Prepared the Technical Specification and Technical Drawings for Building Automation Systems (BAS) project
Technical Assistant Switching Network Development
Mobikom Sdn Bhd
08.1995 - 02.1997
- Attached to Switching Network Development, Network Operations Division
- Managed in switching network development including site surveys, coordination with the e contractors
- Supervised and fully involved in the switching equipment (Ericsson) installation
- Installation, testing, commissioning of new Ericsson hardware for Mobile Switching Centre
- Prepared the switching documentation for clients
- Gathered, organized and distributed technical documentation
- Provided technical guidance and support to team members
- Updated supervisor on status of projects
Education
Bachelor of Science - Electrical & Electronic Engineering, Electronic Communication
University Tenaga Nasional (UNITEN)
Selangor11.2001
Skills
- Document Management Systems and Tools: Electronic Document Management System (EDMS – ACONEX), EDMS - TEAMBINDER
- Communication Skills
- Microsoft 365 including Teams, Excel, Word, PowerPoint
- Microsoft Office Suite (Word, Excel, PowerPoint, Access, Project, Outlook, Exchange, Visio), Adobe Acrobat Professional
- Accuracy and Detail Oriented
- Quality Management Systems / ISO 9001 Standard Document Control
- Proactive and Time Management
- Quality Assurance and Quality Control
- Database Analysis and Management
- Continual Improvement Process
- Collaboration and Facilitation
- Project Management
Certification
EDMS ACONEX Organization
CISCO Internetwork Professional (CCIP) 2011
Cisco ID: CSCO 11606040
CISCO Certified Network Associate (CCNA) 2009
Cisco ID : CSCO11606040
Capability Maturity Model Integration v1.2 for Development (CMMI)
Timeline
Head of Document Control
Sapura EVD Consortium and Sapura Rail Systems
08.2016 - 06.2023
Business Development Senior Executive
Sapura Research Sdn Bhd
01.2016 - 08.2016
Senior Technical Writer & Quality Assurance System
Sapura Secured Technologies Sdn Bhd
10.2013 - 02.2016
Senior Executive Engineer
Sapura Secured Technologies Sdn Bhd
09.2011 - 09.2013
Senior Engineer – Process Improvement cum Operations Leader
Sapura Secured Technologies Sdn Bhd
07.2008 - 08.2011
Senior Analyst Technical Writing
Sapura Defence Sdn Bhd
01.2006 - 06.2008
Senior Technical Engineer cum Trainer
Sapura Advanced Systems Sdn Bhd
03.2004 - 12.2005
Project Engineer, Network Division
Sapura Transmission Sdn Bhd
08.2002 - 03.2004
Trainee Engineer – Building Automation System
Sapura Energy Sdn Bhd
04.2001 - 06.2001
Technical Assistant Switching Network Development
Mobikom Sdn Bhd
08.1995 - 02.1997
Bachelor of Science - Electrical & Electronic Engineering, Electronic Communication
University Tenaga Nasional (UNITEN)
EDMS ACONEX Organization
CISCO Internetwork Professional (CCIP) 2011
Cisco ID: CSCO 11606040
CISCO Certified Network Associate (CCNA) 2009
Cisco ID : CSCO11606040
Capability Maturity Model Integration v1.2 for Development (CMMI)
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