Noraslina Refin
Seri Kembangan, Selangor
Summary
Detail-oriented Accounting Assistant offers 9 years of experience in accounting roles. Skilled in account reconciliation, report drafting and collections. Industrious and meticulous with strong history of integrity and reliability. Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Dedicated with strong work ethic and resourceful nature.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Accountant Clerk
Carmelitaco Sdn Bhd
05.2017 - 05.2019
- Enhanced financial reporting accuracy, preparing monthly financial statements and supporting documentation for management review.
- Ensured timely payments to vendors with diligent invoice processing and proactive communication.
- Maintained strong relationships with clients, providing exceptional customer service and addressing inquiries regarding billing or account balances.
- Managed payroll processing tasks, ensuring accurate payment distribution while adhering to relevant regulations and deadlines.
- Supported annual audit processes by preparing necessary schedules, reconciliations, and documentation for external auditors'' review.
- Collaborated with cross-functional teams to ensure seamless integration of accounting functions within business operations.
- Used accounting software to prepare weekly and monthly financial reports.
- Streamlined accounting processes by implementing efficient software tools and automating manual tasks.
Sales Assistant
Saqma Boutique Enterprise
07.2013 - 06.2014
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Fielded customer questions to share information about products, availability, and pricing.
- Organized promotional events to engage potential customers and generate new business opportunities.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Composed routine correspondence and prepared reports or replies to requests for information within areas of responsibility.
Sales Clerk
Milla Home Decor
05.2013 - 06.2013
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Processed payments and returns with accuracy and efficiency.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Opened and closed store by balancing cash registers and receipts.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Clerk
My Furniture Home
04.2013 - 04.2013
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Issued invoices and followed up on outstanding payments to remind clients to pay on time.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Purchased and maintained office supplies.
Account Clerk
Royal Sporting House(RSH) Sdn Bhd
10.2012 - 03.2013
- Provided clerical support to department, such as filing, copying and restocking supplies.
- Maintained compliance with all established guidelines and legal requirements.
- Implemented innovative filing systems that significantly improved document retrieval time and efficiency.
- Reported financial data and updated financial records in ledgers and journals.
- Received and entered vendor bills, printed checks and set up electronic debits.
- Created and distributed invoices and processed incoming payments to keep records accurate and current.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Assisted with financial audits, ensuring all documentation was accurate and readily available for review.
- Supported month-end closing procedures by preparing detailed reports and analysis of financial data.
- Kept time records, conducted payroll audits and drafted detailed documents and reports.
- Developed working relationships with associates, employees of other departments and representatives of other organizations.
Sales Assistant
Esarli Marketing Sdn Bhd
07.2012 - 09.2012
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Fielded customer questions to share information about products, availability, and pricing.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.t
Sales Assistant
Tized & Jeans Studio Sdn Bhd
12.2007 - 06.2012
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Fielded customer questions to share information about products, availability, and pricing.
Education
SPM -
Sekolah Menengah Kebangsaan Seri Indah
Seri Kembangan, Selangor, Malaysia12.2007
PMR -
Sekolah Menengah Kebangsaan Kuala Kubu Bharu
Kuala Kubu Baharu, Selangor, Malaysia12.2005
UPSR -
Sekolah Kebangsaan Kerling
Kerling, Selangor, Malaysia12.2002
Skills
- Bank Reconciliation
- Accounts Receivable
- Microsoft Excel
- Accounts Payable
- Invoice Processing
- Payroll Processing
- Cash Flow Management
- Customer Service
- Data Entry
- Payment Processing
- Invoice balancing
- Sewing
Accomplishments
SPORTS:
- Volleyball Committee Members Club
- Sports Treasurer Club
- Sports Secretary Club
- Netball Committee Members Club
ASSOCIATION:
- Police Committee Members Club
- Science & Mathematics Committee Members Club
- ERT Committee Members Club
- Pandu Puteri Committee Members Club
- Bahasa Melayu Treasurer Club
- KRS Treasurer Club
- Culture Committee Members Club
Additional Information
Nabil Syazwan
Service Engineer
JOLAC Engineering Sdn Bhd
+6012 7672985
nabilsyazwan@jolac.com.my
Certification
SPM
PMR
UPSR
Hobbies
Sewing
Video Editing
Cooking
Languages
Bahasa Melayu
Native language
English
Intermediate
B1
Timeline
Accountant Clerk
Carmelitaco Sdn Bhd
05.2017 - 05.2019
Sales Assistant
Saqma Boutique Enterprise
07.2013 - 06.2014
Sales Clerk
Milla Home Decor
05.2013 - 06.2013
Clerk
My Furniture Home
04.2013 - 04.2013
Account Clerk
Royal Sporting House(RSH) Sdn Bhd
10.2012 - 03.2013
Sales Assistant
Esarli Marketing Sdn Bhd
07.2012 - 09.2012
Sales Assistant
Tized & Jeans Studio Sdn Bhd
12.2007 - 06.2012
SPM -
Sekolah Menengah Kebangsaan Seri Indah
PMR -
Sekolah Menengah Kebangsaan Kuala Kubu Bharu
UPSR -
Sekolah Kebangsaan Kerling
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