Summary
Overview
Work History
Education
Skills
Phone
Personal Information
Accomplishments
Additional Information
Timeline
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NORASKIN BINTI HAJA MAIDIN

NORASKIN BINTI HAJA MAIDIN

Senior Bank Officer
Labu

Summary

Dedicated Anti-Money Laundering Bank Officer with 28 years of success in the financial industry. Well-versed in bank regulations, financial best practices, and effective sales strategies. Excels at building productive relationships that drive business success.

Overview

28
28
years of professional experience
1
1
Language

Work History

Anti Money Laundering Officer

CIMB
11.2018 - 12.2019
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Ensured compliance with national and local laws through regular policy reviews and updates.
  • Conducted thorough investigations into complex cases, leading to successful resolution of numerous high-profile incidents.
  • Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
  • Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
  • Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
  • Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.

Customer Service Officer

Cimb Bank Berhad
11.2016 - 10.2018
  • Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
  • Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered prompt service to prioritize customer needs.

Customer Service Officer

CIMB Bank Berhad
10.2011 - 10.2016
  • Providing direct assistance to customers at a bank branch, handling inquiries, processing transactions, resolving issues, promoting banking products and maintaining positive customer relationships, all while adhering to policies and procedures.
  • Assisted call-in customers with questions and orders.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Completed data entry to record call notes, suggestions and questions.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Bank Teller

CIMB
07.2010 - 09.2011
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.

Bank Teller

Bank Bumiputra Commerce Berhad
11.2001 - 06.2010
  • Provide customer service and handle transactions at a bank.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.
  • Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Counted and packaged currency and coins.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
  • Removed mutilated currency from circulation.

Admin Clerk

Bank Bumiputra Malaysia Berhad
11.1991 - 10.2001
  • Perform a variety of clerical administrative tasks to support organization for branch staff
  • Handle customer service and transactions at a bank
  • Assisting office work like clearing, mailing, clearing cheque and other works.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Input data and processed system change to generate accurate reports.
  • Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
  • Arranged meetings and appointments and updated records to assist management.

Education

SPM - Gred 2

Sekolah Menengah Kebangsaan Labu
Labu, Negeri Sembilan, Malaysia
12-1989

High School Diploma -

Sekolah Menengah Dato' Mohd Said
Kampung Baharu Nilai, Negeri Sembilan, Malaysia
04.2001 -

Skills

Work coordination

Team collaboration

Report writing

Emergency response coordination

Strategic planning

Cultural awareness

Investigation leadership

Information verification

Innovation and creativity

Evidence storage

Search and seizure

Emergency and non-emergency response

Budgeting and finance

Investigation management

Rule enforcement

Asset protection

Suspect interrogation

Legal knowledge

Risk assessment

Phone

(+60) 19-2200794, (+60) 11-64286722

Personal Information

  • Age: 52
  • Gender: Female
  • Nationality: Malaysian

Accomplishments

  • Achieved Recognition award of Successful Referral of ASB Loan, RM706,674 Under The Staff-Get-Loan Programme in July 2005 to September 2005.

Additional Information

Training Program's / Certificates :

1) Kursus Kemahiran Belajar Sepenuhnya di SMDMS Nilai (09/09/1989)

2) Word Processing at Pitman Examinations Institute (31/03/1990)

3) Basic Lotus 123 at Institut Le Sean (31/12/1991)

4) Service Plus Program, Bumiputra Commerce Bank Berhad (8&9/07/2000)

5) Certificate of Learning Making A Difference, Bumiputra Commerce Bank Berhad (22&24/02/2001)

6) Recognition of Successful Referral Of ASB Loan, Under The Staff-Get-Loan Programme (July~Sept 2005)

7) Building A High Performance Culture Through Team Power, Dynamic Team Holdings Sdn Bhd (26&27 Feb 2007)


Additional Personal Information:


Age : 52 years old

Gender : Female

Nationality : Malaysian

Language Proficiency : Malay & English


Contact Number :

(+60) 19-2200794 (Whatsapp Only)

(+60) 11-64286722 (Local Calls)


Contact Email :

shikinzamri66@gmail.com



Timeline

Anti Money Laundering Officer

CIMB
11.2018 - 12.2019

Customer Service Officer

Cimb Bank Berhad
11.2016 - 10.2018

Customer Service Officer

CIMB Bank Berhad
10.2011 - 10.2016

Bank Teller

CIMB
07.2010 - 09.2011

Bank Teller

Bank Bumiputra Commerce Berhad
11.2001 - 06.2010

High School Diploma -

Sekolah Menengah Dato' Mohd Said
04.2001 -

Admin Clerk

Bank Bumiputra Malaysia Berhad
11.1991 - 10.2001

SPM - Gred 2

Sekolah Menengah Kebangsaan Labu

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