Norasikin Mazaruddin
Banting
Summary
Results-oriented business operations specialist with talent for managing workflows and optimizing daily activities. Offering 5 years of experience in managing human resource matters and business operations as well as supporting improvement efforts and efficiently servicing clients after hours.
Seeking an opportunity to develop my career with a progressive organization and utilize my skills, knowledge and abilities in the areas of management and development.
Overview
8
8
years of professional experience
Work History
Corporate Communication & Business Operations
AMK TECHNOLOGY SDN. BHD.
Cyberjaya, Malaysia
02.2019 - Current
- Meet regularly with the recruitment team to discuss progress and find new ways to improve deliveries.
- Responsible for the part of the workplace team that directly manages the business and operations of the AMK Group in Malaysia.
- Main contact person in all matters relating to the concerns and needs of customers.
- Building and strengthening customer relationships to achieve long-term partnerships.
- Maintenance of customer files, tracking of all contract updates and renewals.
- Work with Account Management, Recruitment and other internal teams to develop strategic marketing plans and ensure KPIs are met.
- Develop a thorough understanding of the urgency of requirements and service offerings to better serve customers.
- Stay on top of accounts, making sure clients are receiving services that are within their budget and meeting their needs.
- Preparation of progress reports for customers and superiors within the organization.
- Identification of the most urgent opportunities and regular communication with the account management team.
- Communication with senior management to develop strategic operational objectives.
- Involved in the onboarding process from selection to reporting day at the client.
- As 2nd level in the negotiation part of the recruitment process to ensure it is reliable with the cost of each role.
- Creating an overall plan and advising the recruitment team to avoid questions/problems throughout the process, including the visa application process.
- Involved in HR processes, in particular talent management, compensation design and strategic role assessment.
- Involved as 2nd level in the management of employee matters according to HR as 1.
- Counseling problematic employees regarding tardiness, work performance and other issues arising from customer feedback.
- Development and implementation of the brand strategy and social media strategy for brand campaigns, activities and initiatives.
- Review all communication and marketing materials to ensure brand consistency.
- Good communication skills to work effectively with internal and external customers.
- Create company literature and other forms of communication.
- Create and deliver press releases, media relations content, case studies, corporate content, social media content, and speaking proposals.
- Identification, development and implementation of a communication strategy for key media contacts and customer references.
- Preparation of briefing materials, coordination of scheduling and logistics as well as information management.
HR & Account Manager Commercial
AMK TECHNOLOGY SDN. BHD.
Cyberjaya, Malaysia
02.2019 - 12.2021
- Managing the major clients of the Maybank, Takaful, Great Eastern, Prudential, Sapura and FWD branch.
- Acting as an advice desk for employment law cases, recruitment, payroll and invoicing.
- Providing services that meet the requirements and expectations of customers.
- Collaborate with internal teams (e.g. human resources, finance, management) to respond to customer needs.
- Receive up-to-date information on employee contract renewals, contract expirations and new customer requirements.
- Involved in a full cycle of recruiting and hiring employees during the employment relationship.
- Contacting customers about the status of PO, SO, invoice, offer and legal agreement.
- Building and maintaining customer relationships to expand, improve and develop new business within the customer base.
- Support the teammates in the recruitment process.
- Lead the hiring team on daily needs and monitor results at the end of the day.
- Conducting on-site and job interviews with the client for the mass recruitment of employees for projects.
- Counseling problem employees regarding tardiness, work performance and other issues arising from customer feedback.
- Issuing Show Cause/Warning Letters to employees when deemed necessary.
HUMAN RESOURCE EXECUTIVE
AMK TECHNOLOGY SDN. BHD.
Cyberjaya, Malaysia
10.2018 - 02.2019
- Overseeing daily issues and problems regarding contract extension, resignation, visa or employment pass, timesheet submission, tax, benefit packages and updated data into database.
- Discussed on the issues with top management within 3 days for closing.
- Responsible to respond and act in any issues from consultants.
- Prepared report on employee issues either issues are closed on progress or pending and daily reporting to the top management.
- Developed good repo with client to retain the consultants and convince them in any matters.
- Prepare the budget list with some offers for approval.
- Responsible for communicating event details to internal and external employees.
- Organized employee activities according to plan (birthday/festivals)
ASSISTANT OPERATIONS MANAGER
AZURA RTW SDN BHD
Kuala Lumpur, Malaysia
08.2017 - 09.2018
- Supervised daily operations of Azura Ready-to-Wear Sdn Bhd from managing the staff and productions.
- Arranged appointment between customer and designer as well as assisting with creative designs and products.
- Trained and developed staff on operations.
- Involved in the recruitment process for the positions of online marketing and boutique assistant.
- Recorded daily and updated offline and online sales into an excel.
- Planned a strategy with the team in selling a products and promotion strategy.
- Prepared and organized Azura Couture Fashion Show in Muslim Fashion Festival 2016 (MUFFEST) in Jakarta, Indonesia and Azura Couture Raya Fashion Show 2018 in Kuala Lumpur.
- Sourced for partnership and sponsorship for Raya Fashion Show collaboration.
HR OFFICER (INTERNSHIP)
RENESAS SEMICONDUCTOR KL SDN BHD
Telok Panglima Garang, Malaysia
01.2016 - 07.2016
- Assist the HR preparing training materials, venue, distributing evaluation form and updated into a database.
- Giving induction training for new employees, local and non-local.
- Involved in a recruitment process from job posting, screening resumes, calling candidates for interview, preparing test paper (if required), marking and handling interview session.
- Involved in career exhibition in Maeps, Serdang and UKM, Bangi.
- Assist employees in any matters related to leaves, shift scheduling, reporting, performance, training and benefits in the HRMS.
- Updated daily data into a centralized system.
- Filing certificates of employees and record it into the system.
- Booked a slot and rooms and transportation for meeting purposes.
Education
Bachelor of Science - Human Resource Development
UNIVERSITI PUTRA MALAYSIA (UPM)
Serdang, Selangor08-2017
Diploma - Public Administration
UNIVERSITI TEKNOLOGI MARA
Kota Samarahan, Sarawak03-2012
Skills
- Microsoft Word
- Power Point
- Microsoft Excel
- Effective communication & sociability
- Teamwork
- Stress management
- Task delegation
- Budget Management
- Verbal and Written Communication
- Strategic Account Development
- Operations Management
- New Hire Onboarding
- New Business Development
- Account Management
- Contract Management
- Rapport and Relationship Building
- Client Relationship Management
- Team Recruiting and Onboarding
- Multitasking
- Operating Procedures and Policies
- Problem-Solving Abilities
- Time Management Abilities
- Improving Employee Engagement
- Organizational Development
- Employee Relations
- Workforce Planning
- Talent Management
- Retention Strategies
Accomplishments
- Star Performer of Account Management in 2021 & 2022
Languages
Malay
First Language
English
Proficient (C2)
C2
Indonesian
Advanced (C1)
C1
References
References available upon request.
Timeline
Corporate Communication & Business Operations
AMK TECHNOLOGY SDN. BHD.
02.2019 - Current
HR & Account Manager Commercial
AMK TECHNOLOGY SDN. BHD.
02.2019 - 12.2021
HUMAN RESOURCE EXECUTIVE
AMK TECHNOLOGY SDN. BHD.
10.2018 - 02.2019
ASSISTANT OPERATIONS MANAGER
AZURA RTW SDN BHD
08.2017 - 09.2018
HR OFFICER (INTERNSHIP)
RENESAS SEMICONDUCTOR KL SDN BHD
01.2016 - 07.2016
Bachelor of Science - Human Resource Development
UNIVERSITI PUTRA MALAYSIA (UPM)
Diploma - Public Administration
UNIVERSITI TEKNOLOGI MARA
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