NORASHRIQ ALIAS
PRODUCTION/QC EXECUTIVE
ALAM, SELANGOR
Summary
Dedicated Information Technology professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
PRODUCTION/QC EXECUTIVE
Nielsen Audience Measurement Sdn Bhd
Jaya
11.2011 - Current
- Perform daily system monitoring and verifying server resources, systems processes & application logs
- Verifying completion of scheduled jobs such as data backup, polling, recording etc
- Perform daily production checking for TV Rating & KPI
- Perform regular security monitoring to identify any possible intrusion – business database
- Provide support for various operation/production problems, investigate and troubleshoot issues
- Repair and recover data as a result of hardware/software failures
- Perform as High Availability Team (HAT) - on standby to support and resolve incidents of production
- Support production/operation end user and others related appliances
- Installs, configures & maintains LINUX and Windows Server 2003 & 2008 operating system
- Administering Microsoft 365 Admin Center
- Planning for effective operation budget control per yearly basis
- Deals with supplier & contractor within Malaysia and outside Malaysia in related to production needed in terms of hardware/software
- Involved with regular audit meeting for internal & external
- Review company asset for IT department
- Request and review quotation from vendor for changes of new assets
- Renew warranty or software license for company usage
- Define Hardware and Software SLA between business and vendor
- Working with vendor such as Astro & Media Prima for ratio rating for their tv channel and recording
- Involved in conference call/meeting for internal & external issue with support team from various countries such as India, Vietnam, Italy, U.S, Thailand, Indonesia, Singapore and Switzerland
- Conducted Severity 1 & Severity 2 for operation's critical issues starting from Incident creation until Root Cause analysis
- One of Malaysia Digital transition project team member-> upgrading the back office system from Analog to Digital
- Develop from scratch, testing (UAT), and until project signoff
- Developed Robotic Process Automation (RPA) system for business operation system.
- Monitored staff organization and suggested improvements to daily functionality.
- Implemented ISO 9001:2015 Quality Management Systems-Requirements quality systems, defining business practices, leading to certification and better business practices.
- Internal ISO auditor for Operations in 2021 & 2022.
- Supervised multi-functional teams of technology professionals, coders and support experts.
- Aligned IT solutions and deliverables with company strategic vision.
- Worked closely with vendors and technology partners on integrations, infrastructure and enterprise solutions.
IT & CUSTOMER SERVICE EXECUTIVE
Global Odyssey Corporation Sdn Bhd
Puchong
01.2011 - 09.2011
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Maintained office PCs, networks and mobile devices.
- Patiently walked individuals through basic troubleshooting tasks.
- Imaged and prepared new computers for integration into company networks and systems.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Decommissioned outdated equipment, referring devices to appropriate recyclers or disposal personnel.
- Set up and maintained user accounts and client access.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- ICT Infrastructure Engineer for Company and clients.
- Handles all ranges of levels of interactions with customer’s complaints & questions via phone, email & live chat on daily basis.
- Work with logistics, suppliers, order management & software management team as well as other staff on case by case basis.
RESEARCH ASSISTANT
Multimedia University, Unitele Multimedia Sdn Bhd
06.2008 - 09.2008
- Research and develop Biometric Authentication System for online access and web system using Matlab 5.3.1 and Visual C++
- Involved in server, networking, database (SQL in UBUNTU server & Radius Server), etc.
Education
Degree - Information Technology
Diploma - Information Technology
Skills
Technical Skills
Application/Operating System Skills
Programming/Scripting Skills
Multimedia Skills
Auditing Skill
Executive-level presentations
Budget administration
Requirements analysis
Infrastructure development
Excellent Communication
Problem-Solving
Teamwork and Collaboration
Decision-Making
Training and Development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 10 in the development of Unitam Back Office project.
- GOLD award for Best GO Team for 2012 (Watch TV Event Team)
- SILVER award for contribution of assisting MSAP office move project (setup all server in the new location)
- BRONZE award for individual performances in maintaining operation KPI.
- BRONZE award for individual performances for company network migration project
Certification
Windows Server 2008 Network Infrastructure, Configuring
Timeline
PRODUCTION/QC EXECUTIVE - Nielsen Audience Measurement Sdn Bhd
11.2011 - Current
IT & CUSTOMER SERVICE EXECUTIVE - Global Odyssey Corporation Sdn Bhd
01.2011 - 09.2011
RESEARCH ASSISTANT - Multimedia University, Unitele Multimedia Sdn Bhd
06.2008 - 09.2008
MULTIMEDIA UNIVERSITY (MMU) - Degree, Information Technology
MULTIMEDIA UNIVERSITY (MMU) - Diploma, Information Technology