NORASHIKIN AZMI
PAHANG
Summary
Dynamic Head of Department with expertise in customer service management. Drives performance improvement through team development and effective issue resolution. Delivers operational excellence by coordinating resources and enhancing customer experiences. Customer Service Officer skilled in relationship management and performance evaluation. Manages customer accounts and tracks daily income to ensure satisfaction and efficiency. Facilitates seamless scheduling of services, enhancing overall client engagement.
Overview
4
4
years of professional experience
1
1
Certification
Work History
HEAD OF DEPARTMENT CUSTOMER SERVICE OFFICER
PHILLIP WAIN MALAYSIA
11.2023 - 03.2026
- Assisted the team in resolving issues, and enhancing performance.
- Managed accounts and tracked daily income.
- Coordinated customer schedules for appointments.
- Reviewed daily reports to ensure operations ran smoothly.
CASHIER
POPULAR NICHES (CALTEX)
09.2022 - 09.2023
- Facilitate transactions with customers using cash, and credit.
- Issue receipts, refunds, change, and coupons.
- Assist customers with payment processes and ensure satisfaction.
INTERNSHIP TRAINEE (PRODUCTION OPERATION)
NEFAB (PACKAGING) MALAYSIA
02.2022 - 07.2023
- Conducted time studies to enhance production line efficiency.
- Supported quality control in finalising reports and refining products.
- Assisted in identifying areas for process improvement.
Education
Bachelor of Science - BACHELOR OF APPLIED SCIENCE (HONS.) MATERIAL TECHNOLOGY
UNIVERSITI MALAYSIA PAHANG
PAHANG2022
Certificate of Higher Education - KPM MATRICULATION COLLEGE
PAHANG MATRICULATION COLLEGE
PAHANG2018
SAINS AGAMA
SEKOLAH MENENGAH KEBANGSAAN JENGKA PUSAT
PAHANG2016
Skills
- Customer relationship management
- Performance evaluation
- Process improvement
- Department development
Languages
English
Upper Intermediate
B2
Malay
Proficient
C2
Certification
- SECRETARY : KURSUS PEMANTAPAN ORGANISASI PERSADA 2018/2019
- PARTICIPANT : PETRON ROAD SAFETY PROGRAM 2018 (EXPLORACE)
Accomplishments
- INTERPERSONAL SKILLS
Facilitator, Renaissance of Scientist Education Program (ROSE)
27-30 November 2018
- Dealing and having discussions with outsiders.
- Designed syllabus and held weekly meetings with co-facilitators.
- TEAMWORK SKILLS
EXCO of The Consensus of Felda Students Club
September 2018-September 2019
- Aided committee members in the event development and planning .
- Manage day of event issues.
Timeline
HEAD OF DEPARTMENT CUSTOMER SERVICE OFFICER
PHILLIP WAIN MALAYSIA
11.2023 - 03.2026
CASHIER
POPULAR NICHES (CALTEX)
09.2022 - 09.2023
INTERNSHIP TRAINEE (PRODUCTION OPERATION)
NEFAB (PACKAGING) MALAYSIA
02.2022 - 07.2023
Bachelor of Science - BACHELOR OF APPLIED SCIENCE (HONS.) MATERIAL TECHNOLOGY
UNIVERSITI MALAYSIA PAHANG
Certificate of Higher Education - KPM MATRICULATION COLLEGE
PAHANG MATRICULATION COLLEGE
SAINS AGAMA
SEKOLAH MENENGAH KEBANGSAAN JENGKA PUSAT