Noraishah Mohd Nor
Shah Alam
Summary
Strategic human resources leader with 15 years' experience in employee relations, talent acquisition, and compensation. Skilled in driving organisational change and implementing HR systems that support business growth. Currently managing HR operations while collaborating with APAC stakeholders on talent development and digital transformation initiatives.
Overview
2
2
Languages
1
1
Certification
21
21
years of professional experience
Work History
Section Head, Human Resources
ONE COMPLETE SOLUTION (M) SDN BHD
Shah Alam, Selangor
01.2024 - Current
- Lead and manage end-to-end HR operations and strategic HR initiatives.
- Lead and oversee full-spectrum HR functions including Employee Relations, Industrial Relations, Compensation & Benefits, Payroll, Recruitment, Training & Development, and Foreign Worker Management.
- Partner with HR Director and business leaders on workforce planning and organizational development.
- Led regional HR projects across APAC, resulting in standardisation of HR processes and documentation.
- Spearhead the development of Training & Development platforms and learning frameworks.
- Design and implement the Supervisor Step-Up Programme to strengthen frontline leadership capabilities.
- Create and implement Individual Development Plan (IDP) frameworks to support talent development and succession planning.
- Lead HRIS migration from SAGE and Infotech systems to SunFish HRIS.
- Act as key liaison between employees, payroll teams, and system vendors during implementation and post-migration activities.
- Support HR Director in management reporting, workforce analytics, HR dashboards, and executive presentations.
- Ensure compliance with labour legislation, company policies, and governance requirements.
- Spearheaded Corporate Social Responsibility (CSR) initiatives that enhanced community engagement and reflected company values.
- Established and led HR Coffee Talk Series, fostering knowledge-sharing and collaboration among employees.
- Invite and collaborate with external agencies and subject matter experts including: Jabatan Tenaga Kerja (JTK), Jabatan Kebajikan Masyarakat (JKM), PERKESO / SOCSO, Non-Governmental Organizations (NGOs), Industry Practitioners.
- Facilitate employee awareness sessions on: Labour law updates, Employee rights and welfare, Mental health and well-being, Social support programmes, Financial assistance schemes, Emerging workplace trends.
- Strengthen organisational engagement through strategic partnerships with government and community stakeholders.
- Lead future language learning initiatives including workplace Mandarin programmes.
- Collaborate with the British Council to provide English language development programmes for operational employees.
- Develop APAC-standard HR forms, templates, and documentation.
HR Manager
ONE COMPLETE SOLUTION (M) SDN BHD
01.2022 - 01.2024
- Managed overall HR operations including Compensation & Benefits, Payroll, Recruitment, and Employee Lifecycle Management.
- Supported workforce planning and talent acquisition initiatives.
- Partnered with management to address employee relations and improve performance management processes.
- Led annual salary review cycles and bonus exercises.
- Administered employee benefits programmes to enhance employee satisfaction and retention.
- Ensured compliance with employment laws and statutory requirements.
Assistant Manager, Human Resources
ONE COMPLETE SOLUTION (M) SDN BHD
01.2017 - 01.2022
- Oversaw recruitment and onboarding processes, enhancing employee relations and HR administration.
- Coordinated employee engagement and training initiatives, fostering a positive workplace culture.
- Managed disciplinary investigations and grievance handling, ensuring effective resolution of employee counselling matters.
- Supported HR policy development and implementation.
- Assisted management in workforce planning and change management initiatives.
Senior Human Resources Executive
BIO STARCH INDUSTRIES WORLDWIDE SDN BHD
Petaling Jaya
09.2015 - 11.2017
- Managed recruitment administration and kept employee documentation accurate.
- Handled employee grievances and supported disciplinary processes.
- Coordinated onboarding and induction programmes to help new starters settle.
- Processed daily work permit renewals and cancellations for foreign workers, ensuring compliance with immigration regulations.
- Coordinated liaison calls with immigration departments, MYEG, FOMEMA, and insurers to facilitate timely resolution of immigration issues.
- Coordinated airport clearance logistics for foreign workers, ensuring compliance with regulations. for new foreign workers and updated approvals.
- Maintained accurate foreign worker compliance records and databases, supporting efficient audit checks and minimising risks.
- Supported HR daily with operational and administrative tasks for staff.
Senior Human Resources Executive
ONE COMPLETE SOLUTION (M) SDN BHD
01.2015 - 01.2017
- Coordinated recruitment and onboarding processes, enhancing new employee integration.
- Assisted in employee engagement and compliance initiatives to foster a positive workplace culture.
- Managed HR operational and administrative activities to ensure smooth HR functions.
- Prepared HR reports and supported payroll administration.
- Maintained employee records and HR databases.
Senior Human Resources Executive
HUMAN CONNECTION HR (M) SDN BHD
Petaling Jaya
01.2015 - 01.2017
- Managed recruitment administration and maintained accurate employee documentation to ensure compliance.
- Resolved employee grievances and facilitated disciplinary processes to maintain workplace harmony.
- Coordinated onboarding and induction programmes to help new starters settle in.
- Delivered HR operational and administrative support to address daily staff needs.
Human Resources Executive
PWB M SDN BHD
Petaling Jaya
07.2013 - 09.2015
- Oversaw payroll administration, recruitment, and employee relations to ensure efficient HR operations.
- Facilitated compensation and benefits administration to enhance employee satisfaction.
- Ensured compliance with labour regulations and company policies.
- Assisted with performance management and employee development initiatives.
- Organised and maintained personnel records and HR documentation for compliance and accessibility.
Human Resources Executive
PHILEA RESORT & SPA
Melaka
03.2010 - 07.2013
- Managed recruitment activities from sourcing through onboarding.
- Coordinated employee induction programmes, enhancing new starter integration and engagement.
- Managed employee relations and grievances.
- Conducted exit interviews and offboarding processes.
- Analysed exit interview data to identify trends in employee departures, recommending strategies to enhance retention.
- Administered annual salary reviews and bonus exercises.
- Administered compensation and benefits programmes.
- Oversaw payroll processing for multiple companies, ensuring accuracy and compliance with regulations.
- Processed statutory submissions including EA Forms, PCB, and CP38.
- Reviewed and updated HR policies and procedures, ensuring they reflect current best practices and legal requirements.
- Supported HR policy implementation and compliance activities.
- Maintained employee records and HR databases.
- Managed database updates and system upgrades for HR information systems, ensuring optimal performance and user experience.
- Interviewed employees, supervisors and managers to generate detailed job descriptions.
- Maintained appropriate data confidentiality relating to organisation and personnel, complying with information regulations.
- Scanned and filed employee contracts, documentation and other records.
- Handled human resources matters with discretion and immediately escalated high level issues to upper management for remediation.
Customer Service Executive
LEISURE FARM CORPORATION SDN BHD
06.2008 - 08.2009
- Managed customer enquiries and resolved complaints to enhance customer satisfaction.
- Assisted in developing customer satisfaction strategies.
- Coordinated service requests and maintained accurate customer documentation to streamline processes.
- Collaborated with internal departments to ensure timely and effective service delivery.
Quality Assurance Administration Officer
GUILFORD SCHOOL OF HOSPITALITY, SINGAPORE
12.2006 - 06.2008
- Managed quality assurance documentation and compliance requirements to ensure regulatory adherence.
- Supported audit preparation and quality management activities to uphold quality benchmarks.
- Coordinated certification and accreditation processes to maintain institutional standards.
- Established communication with universities and regulatory authorities to facilitate collaboration.
- Maintained academic records and certification databases.
Assistant Restaurant Manager
SUSHI KIN SDN BHD
04.2005 - 11.2006
- Oversaw daily restaurant operations and supervised staff to ensure high service quality.
- Trained and mentored new employees on operational procedures and customer service standards to enhance team performance. new employees.
- Resolved customer service issues by actively listening to concerns and providing appropriate solutions. and complaint resolution.
- Managed inventory control and cost management.
- Administered payroll-related activities and scheduling.
Education
Professional Post Graduate Diploma - Human Resources Management
Malaysian Institute of Human Resources Management
Petaling Jaya2026
Certified Advances Human Resources Manager - Human Resources Management
Malaysian Institute of Human Resources Management
Petaling Jaya2025
Bachelor of Science (Hons) - Food Service Management
Universiti Teknologi MARA (UiTM)
Shah Alam2005
Diploma - Culinary Arts
Universiti Teknologi MARA (UiTM)
Dungun, Terengganu2003
Skills
- Payroll Administration
- SunFish HRIS
- HRIS Management
- HR Analytics
- Data analytics
- Compliance Management
- Recruitment Strategy
- Employee relations
- Performance Management
- Industrial Relations
- Workforce Planning
- Organisational Development
- Training Development
- Change Management
- Employee Engagement
- CSR Initiatives
- Microsoft Excel
- Leadership Skills
- Leadership Skills
Languages
English
Upper Intermediate
B2
Malay
Proficient
C2
Certification
- Human Resources & Employment Law
- Understanding Labour Law
- Employment Act 1955 & Employment (Amendment) Act
- Industrial Relations & Employee Relations Practices
- HR Policy Development & Compliance Training
- Performance & Talent Management
- Total Performance Management
- Performance Management Systems
- Succession Planning & Talent Development
- Learning & Development Programmes
- HRD Corp & Training Administration
- HRDF / HRD Corp Programmes
- Training Needs Analysis (TNA)
- Human Capital Development Programmes
- Payroll, Compensation & Benefits
- Payroll Administration & Statutory Compliance
- Compensation & Benefits Management
- Salary Review & Bonus Administration
- HR Systems & Digital Transformation
- SunFish HRIS Administration
- SAGE HR & Payroll Systems
- Infotech HRMS
- HR Reporting & Analytics
Custom
www.linkedin.com/in/noraishah-mohd-nor-5a1b67179
Interests
- Traveling
- Cooking
- Cafe Hopping
Timeline
Section Head, Human Resources
ONE COMPLETE SOLUTION (M) SDN BHD
01.2024 - Current
HR Manager
ONE COMPLETE SOLUTION (M) SDN BHD
01.2022 - 01.2024
Assistant Manager, Human Resources
ONE COMPLETE SOLUTION (M) SDN BHD
01.2017 - 01.2022
Senior Human Resources Executive
BIO STARCH INDUSTRIES WORLDWIDE SDN BHD
09.2015 - 11.2017
Senior Human Resources Executive
ONE COMPLETE SOLUTION (M) SDN BHD
01.2015 - 01.2017
Senior Human Resources Executive
HUMAN CONNECTION HR (M) SDN BHD
01.2015 - 01.2017
Human Resources Executive
PWB M SDN BHD
07.2013 - 09.2015
Human Resources Executive
PHILEA RESORT & SPA
03.2010 - 07.2013
Customer Service Executive
LEISURE FARM CORPORATION SDN BHD
06.2008 - 08.2009
Quality Assurance Administration Officer
GUILFORD SCHOOL OF HOSPITALITY, SINGAPORE
12.2006 - 06.2008
Assistant Restaurant Manager
SUSHI KIN SDN BHD
04.2005 - 11.2006
Professional Post Graduate Diploma - Human Resources Management
Malaysian Institute of Human Resources Management
Certified Advances Human Resources Manager - Human Resources Management
Malaysian Institute of Human Resources Management
Bachelor of Science (Hons) - Food Service Management
Universiti Teknologi MARA (UiTM)
Diploma - Culinary Arts
Universiti Teknologi MARA (UiTM)