NORAISEDIN BIN DZULKAFLI
Kuala Lumpur
Summary
Results-driven professional with 22 years of technical leadership and a decade in executive operations. Strong background in service quality assurance and compliance management. Proficient in customer relations and adept at resolving complaints, ensuring exceptional service delivery.
Results-driven Service Manager with talent for transforming operations and boosting customer satisfaction. Led teams to streamline processes, reducing turnaround times and improving service quality. Recognised for creating collaborative work environment that enhances team performance and drives business growth.
Overview
22
22
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
Work history
Service Manager
GAG Auto Sdn Bhd
2025.09 - 2026.03
- Managing and motivating teams, fostering a positive work environment, and promoting collaboration and continuous improvement.
- Implemented customer-focused initiatives, such as regular communication, follow-up calls, and feedback collection, to enhance customer satisfaction and loyalty.
- Streamline processes, optimize resource allocation, and improve operational efficiency.
- Communicate with technicians, diagnose complex issues, and recommend appropriate repair solutions to customers.
- Position Level: Manager
- Specialization: Managing Operational Team included managing service budget and Focused in Customer Positive Experience
- Industry: Automotive / Automobile / Vehicle
Service Manager
Proton J Brother Auto Sdn Bhd
2023.09 - 2025.08
- Managing and motivating teams, fostering a positive work environment, and promoting collaboration and continuous improvement.
- Implemented customer-focused initiatives, such as regular communication, follow-up calls, and feedback collection, to enhance customer satisfaction and loyalty.
- Streamline processes, optimize resource allocation, and improve operational efficiency.
- Communicate with technicians, diagnose complex issues, and recommend appropriate repair solutions to customers.
- Position Level: Manager
- Specialization: Managing Operational Team included managing service budget and Focused in Customer Positive Experience
- Industry: Automotive / Automobile / Vehicle
Purchaser
MUV Marketplace Sdn Bhd
2018.01 - 2021.11
- Sourcing and buying high quality vehicles on behalf of the company and ensuring retail profitability
- Assessing suitability of vehicles for retail or wholesale trade
- Appraising and valuing used vehicles
- Liaising with wholesalers and trade contacts
- Position Level: Executive
- Specialization: Valuation for used vehicles
- Industry: Automotive / Automobile / Vehicle
Executive Customer Service Operation (ECSO)
G-Mart Corporation Sdn Bhd (Toyota Service Centre)
2015.07 - 2017.10
- Supervise a bay in the garage and responsible for all repairs and maintenance performed on Toyota vehicles.
- Assign work to be performed on vehicles.
- Train employees in new procedures.
- Supervise Automotive Technicians and Automotive Servicemen.
- Recommend type of repair to be performed.
- Recommend purchase of new equipment and the survey of old and obsolete equipment.
- Analyze part and supply needs and recommend inventory stocking levels to storekeeper.
- Provide professional technical information to Service Manager and Supervisor as needed.
- Interpret repair manuals, parts manuals, and work orders.
- Advise on repair and maintain shop equipment.
- Help determine the need and feasibility of major repairs.
- Perform related work as required.
- Position Level: Senior Executive
- Specialization: Controlling and monitoring the job order / Assign work to be performed on vehicles
- Industry: Automotive / Automobile / Vehicle
Vehicle Examiner
Puspakom Sdn Bhd
2010.08 - 2014.08
- Perform vehicle inspection in compliance with governmental regulations and safety standards (SOP, ISO and Policy & Procedures).
- Perform customer service to produce quality 'product' (report) and achieve 'customer charter' within the specified time frames.
- Maintenance of equipment used in the inspection activity
- Ensure a thorough and timely report is prepared and submitted to Operation Supervisor/ Lane Leader for verification.
- Ensure proper filing of documentation.
- Perform any other duties as and when required.
- Position Level: Senior Vehicle Examiner
- Specialization: Inspection for JPJ Approval (permission)
- Industry: Automotive / Automobile / Vehicle
Technical Leader
Noblekey (M) Sdn Bhd (Honda Service Centre)
2007.06 - 2010.07
- Keeps equipment available for use by inspecting and testing vehicles; completing preventive maintenance such as, engine tune-ups, oil changes, tire rotation and changes, wheel balancing, replacing filters.
- Maintains vehicle functional condition by listening to operator complaints; conducting inspections; repairing engine failures; repairing mechanical and electrical systems malfunctions; replacing parts and components; repairing body damage.
- Verifies vehicle serviceability by conducting test drives; adjusting controls and systems.
- Maintains vehicle appearance by cleaning, washing, and painting.
- Maintains vehicle records by recording service and repairs.
- Keeps supplies ready by inventorying stock; placing orders; verifying receipt.
- Accomplishes maintenance and organization mission by completing related results as needed
- Position Level: Technical Leader
- Specialization: Maintain service operations by inspecting and maintaining vehicles
- Industry: Automotive / Automobile / Vehicle
Technician
Kosmo Kars Sdn Bhd (Honda Service Centre)
2003.12 - 2007.05
- Test parts and systems to ensure that they are working properly
- Identify mechanical problems, often by using computerized diagnostic equipment
- Follow checklists to ensure that all critical parts are examined
- Test and lubricate the vehicle’s engine and other major components
- Perform basic care and maintenance, including oil changes, tune ups, and tire rotations
- Repair or replace worn parts, such as brake pads and wheel bearings
- Disassemble and reassemble parts
- Use testing equipment to ensure that repairs and maintenance are effective
- Explain to clients their automotive problems and the repairs done on their vehicles
- Accomplishes maintenance and organization mission by completing related results as needed
- Position Level: Senior Technician
- Specialization: Maintain service operations by inspecting and maintaining vehicles
- Industry: Automotive / Automobile / Vehicle
Education
Diploma - Automotive Engineering, Automotive
Federal Institute of Technology (FIT)
Kuala LumpurPrimary/Secondary School/SPM/'O' Level - Economics, Economics
Sekolah Menengah Taman Maluri
Kuala LumpurSkills
- Technical leadership - 22 years
- Executive operations - 10 years
- Management expertise - 10 years
- Service quality assurance
- Efficient delegation
- Compliance awareness
- Customer relations management
- Complaint handling procedures
Certification
- Proton Edar Warranty Management - Warranty Procedure and Compliance Training Programe (2024)
- Motordata Research Consortium Malaysia (MRC) – Modern Body Structure Repair (2017)
- Jabatan Alam Sekitar with Akademi Puspakom – Course Handling of ‘Meter Asap EDA 500/CO-HC’ (2010)
- Honda Qualified Service Personnel (2006)
- Stamford Tyres - Tyre Product Training (2005)
- AutoCad 2000 (3D) (2003)
- MLVK – Mekanik Kenderaan Motor Level 2 (2003)
- MLVK – Mekanik Kenderaan Motor Level 1 (2002)
- ILP - Wheel Alignment (2002)
- ILP - Electronic Fuel Injection System (2002)
Languages
Bahasa Malaysia - Spoken: 10, Written: 10
English - Spoken: 8, Written: 8
Additional Info
- Ability to lead, train and maintain an enthusiastic & productive staff.
- Proven skills to seek out potential in car servicing and maintenance.
- Strong analytical planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals.
- Self-motivated, productive and organized efficient work habits.
- Willing to Travel: Heavy (>50%)
- Willing to Relocate: Will Consider
- Possess Own Transport: Yes
- Expected Monthly Salary: TO BE DISCUSSED
- Availability: 1 Months Notice
Timeline
Service Manager
GAG Auto Sdn Bhd
2025.09 - 2026.03
Service Manager
Proton J Brother Auto Sdn Bhd
2023.09 - 2025.08
Purchaser
MUV Marketplace Sdn Bhd
2018.01 - 2021.11
Executive Customer Service Operation (ECSO)
G-Mart Corporation Sdn Bhd (Toyota Service Centre)
2015.07 - 2017.10
Vehicle Examiner
Puspakom Sdn Bhd
2010.08 - 2014.08
Technical Leader
Noblekey (M) Sdn Bhd (Honda Service Centre)
2007.06 - 2010.07
Technician
Kosmo Kars Sdn Bhd (Honda Service Centre)
2003.12 - 2007.05
Primary/Secondary School/SPM/'O' Level - Economics, Economics
Sekolah Menengah Taman Maluri
Diploma - Automotive Engineering, Automotive
Federal Institute of Technology (FIT)