NORAINI AHMAD LATIF

• Handled calls per day to address customer inquiries and concerns.
• Trained staff on product knowledge and product sales.
• Prepared variety of different written communications, reports and documents.
• Worked with customers to understand needs and provide excellent service.
• Received and processed stock into inventory management system.
• Took a full responsibilities on the animal well-being in the store.
• Responsible for in store product near expiry to control profit loss.
• Used pos system to process sales, returns, online orders and gift card activations.

• Performed quality assurance tasks to promote accuracy and minimize mistakes.
• Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
• Performed quality checks to identify finish discrepancies.
• Conducted inspection of in-process or finished product.

• Set up event facilities and equipment, cleaned areas and organized supplies.
• Welcomed guests to events, checked invitations and oversaw proper seating.
• Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
• Provided exceptional customer service to all guests and escalated concerns where needed.

Veterinary Department:

• Cleaned and organized the clinic.
• Cleaned and fed animal in ward.
• Did round check to the animal enclosure with the Veterinary Assistant.
• Assisted the veterinary assistant during the animal’s treatment.
• Recorded data on every animal that present in the Safari and their medication history.

Zoology Department:

• Cleaned animal’s exhibition and night stall and fed them.
• Checked the condition of the animal in the enclosure.
• Assisted the animal trainer with the animal show.
• Assisted the animal keeper inspecting the condition of the enclosure.
• Provided enrichment for the animal in the enclosure that suitable with the animal behaviors.

• Worked with customers to understand needs and provide excellent service.
• Organized and displayed store merchandise.
• Updated stock in system.
• Worked actively to achieve monthly store's target.