NORAIN NAJWA
Administrative
Petaling Jaya, Selangor,10
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Admin Assistant (Service Team)
Manforce Group Sdn Bhd
06.2022 - Current
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Maintained accurate records of service requests, allowing for better tracking and resolution of issues.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
Admin Assistant (PROTEGE)
PDM Builders Sdn Bhd
10.2021 - 06.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Teacher cum Admin Assistant
GEM Growing Eager Minds Sdn Bhd
02.2020 - 09.2021
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Supported student physical, mental, and social development using classroom games and activities.
- Graded and evaluated student assignments, papers, and course work.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
Education
Bachelor of Business Administration (MIS) -
University Malaysia of Computer Science And Engineering (UNIMY)
04.2017 - 05.2020
Skills
Providing customer support
Microsoft office
Written and verbal communication
Responding clearly and efficiently to emails
Time Management
Multitasking
Profile
Versatile admin assistant with excellent organizational skills and extensive knowledge of office policies and procedures.
References
Boo Chuan Yong
Assistant Manager Service Team,
Manforce Group Berhad
Tel: 017-750 5790
Loo Kin Peng
HR cum Admin Manager,
PDM Builders Sdn Bhd
Tel: 017-6585078
Timeline
Admin Assistant (Service Team)
Manforce Group Sdn Bhd
06.2022 - Current
Admin Assistant (PROTEGE)
PDM Builders Sdn Bhd
10.2021 - 06.2022
Teacher cum Admin Assistant
GEM Growing Eager Minds Sdn Bhd
02.2020 - 09.2021
Bachelor of Business Administration (MIS) -
University Malaysia of Computer Science And Engineering (UNIMY)
04.2017 - 05.2020
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