NORAIMI AB SHATAR
Duty Manager
Shah Alam
Summary
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
Work History
Hotel Duty Manager
JHotel By Dorsett
03.2024 - Current
- Handled emergency situations calmly and professionally, prioritizing guest safety at all times.
- Managed guest feedback effectively, promptly addressing any negative comments and highlighting positive reviews to motivate staff and maintain a high level of customer satisfaction.
- Coordinated staff schedules efficiently to maintain appropriate staffing levels during peak periods while avoiding overtime costs.
- Ensured proper cash handling procedures were followed by front desk personnel, reducing discrepancies in end-of-day reports significantly over time.
Duty Manager
Monkeys Canopy
10.2023 - 02.2024
Front Office Team Leader (Pre Opening)
Amari Hotel
07.2022 - 04.2023
Admin Executive
Ja Are Car Carrier
08.2017 - 11.2020
Guest Service Officer
Eastin Hotel
11.2013 - 06.2017
Guest Service Agent
The Club at The Saujana
07.2010 - 10.2013
Restaurant Service Assistant (Pre Opening)
One World Hotel
01.2008 - 03.2010
Education
Sijil Pelajaran Malaysia -
SMK Abu Bakar
High School Diploma -
Kolej Shahputra
Kuantan 04.2001 -
Skills
Complaint handling
References
- Ms Norly (AFOM), JHotel By Dorsett,0132468387
- Mr Khairul (FOM), Club At The Saujana,0123409160
Timeline
Hotel Duty Manager
JHotel By Dorsett
03.2024 - Current
Duty Manager
Monkeys Canopy
10.2023 - 02.2024
Front Office Team Leader (Pre Opening)
Amari Hotel
07.2022 - 04.2023
Admin Executive
Ja Are Car Carrier
08.2017 - 11.2020
Guest Service Officer
Eastin Hotel
11.2013 - 06.2017
Guest Service Agent
The Club at The Saujana
07.2010 - 10.2013
Restaurant Service Assistant (Pre Opening)
One World Hotel
01.2008 - 03.2010
High School Diploma -
Kolej Shahputra
04.2001 -
Sijil Pelajaran Malaysia -
SMK Abu Bakar
Similar Profiles
TROY TANGTROY TANG
Digital Marketing and Communications Executive at Dorsett Hospitality InternationalDigital Marketing and Communications Executive at Dorsett Hospitality International
Geshini A/P SubramaniamGeshini A/P Subramaniam
ADMIN at Dorsett Electrical & Engineering CompanyADMIN at Dorsett Electrical & Engineering Company
Muhammad RasydanMuhammad Rasydan
Front Desk Receptionist at Dorsett SingaporeFront Desk Receptionist at Dorsett Singapore