Nora Hadiyah Merican
Intern
Petaling Jaya,10
Summary
I am an enthusiastic and dedicated person who is looking for an internship placement in communications. With a strong foundation in social media marketing in 3 successful internships in the field, I have developed a keen understanding of digital marketing strategies, content creation, and audience engagement. I have a proven track record of managing social media accounts, executing marketing campaigns, and analyzing performance metrics to drive brand growth. My passion for communication and my commitment to staying updated with industry trends make me a valuable asset to any marketing team.
Overview
8
8
years of professional experience
Work History
Communications Assistant Intern
YAYASAN KADIR & FATIMAH
11.2022 - 02.2024
- Managed company Facebook, Instagram and Website social media postings
- Assist with YKF-related events and campaigns
- Participated in brainstorming sessions with creative teams on various projects that led to improved message delivery among target audiences.
Social Media Intern
BRAND360 Degrees Sdn Bhd
04.2022 - 07.2022
- Contributed and conducted monthly social media reports of campaigns that were ran during the course of the month
- Assisted with the head social media specialist with task briefs for both clients as well as internal.
- Utilised analytical tools as Metricool and facebook Analytics to measure the appeacl of published content postings
- Maintained up-to-date knowledge of emerging social media tools, trends, or algorithms changes to continuously refine strategies for maximum effectiveness.
- Coordinated influencer partnerships to increase brand exposure via authentic endorsements from reputable sources.
Ice Cream Waitress and Barista
The Ice Cream Bar
02.2022 - 04.2022
- Assisted and learnt how to be a barista
- Monitored amounts of ice cream and replaced them when depleted
- Operated cash register, taking payments issuing receipts
- Maintained menu knowledge to provide recommendations and answers to customer queries
- Maintained cleanliness and organisation in all areas of establishments
- Served customers with speed and efficiency, keeping the team running smoothly
- Scooped ice creams into cones and cups, focusing on proportions and presentation.
Marketing Intern
NESTLE MALAYSIA -MILO BUSINESS UNIT
01.2021 - 03.2021
- Assisted and played a role with the upgrading of the MILO Van Design plans
- Assisted with the Back To School Campaigns
- Assisted with the Milo Sayang Bumi Campaign
- Helped the consumer marketing manager in other minor roles.
- Participated in brainstorming sessions, contributing fresh ideas that led to innovative marketing initiatives.
Retail Sales Assistant
Nita Bedi Boutique
01.2020 - 01.2020
- Contributed to design and setup of merchandise displays, creating aesthetically pleasing arrangements to attract customers attention
- Monitored sales floor and merchandise displays for presentable condition taking corrective action such as restocking or reorganising products
- Helped set up social media accounts for the brand and assisted in social media marketing
- Boosted add-on sales through suggestive selling techniques and product recommendations.
- Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
- Exceeded personal sales goals through diligent follow-up with prospective customers and building rapport with existing clientele.
- Built strong relationships with customers, resulting in repeat business and referrals.
Retail Sales Assistant
Butik Acquire Bangsar Village 2
09.2016 - 12.2016
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Ensured that all company policies were adhered to diligently during transactions which included verifying age requirements for certain items.
- Boosted add-on sales through suggestive selling techniques and product recommendations.
- Enhanced customer satisfaction by promptly addressing inquiries and handling returns professionally.
Retail sales assistant
Borders Bookstore Bangsar Village 2
06.2016 - 09.2016
- Coordinated efficient restocking of sales floor with current books and merchandise and accurate signage for current promotions
- Offered each customer top notch, personal service, assistance and polite support to boost sales and customer satisfaction.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
Education
Bachelor's ( Hons) - Communications
University of Wollongong Malaysia
Petaling Jaya, Selangor, Malaysia 04.2001 -
Diploma - Mass Communications
IACT College
Petaling Jaya, Selangor, Malaysia 04.2001 -
High School Diploma -
Sri KDU International School
Kuala Lumpur, Malaysia 04.2001 -
Skills
Creative Writing
MS Office
Campaign Management
Social Media Management
Copywriting
Patience and Empathy
Reliability and punctuality
Energy and enthusiasm
Creativity and Innovation
Teamwork
References
- Nita Bedi, Nita Bedi Boutique, 016-2121680
- Mohd Shah bin Abdul Kadir, Yayasan Kadir & Fatimah, 012-3212320
Languages
English, Malay
Native language
Portuguese
Elementary
A2
Interests
Travelling
Reading
Cooking
Baking
Reading
I have a deep passion for reading, with a particular interest in both fictional and non-fictional books. I enjoy immersing myself in diverse stories and exploring different genres. My non-fictional reading is primarily focused on history, as I find understanding past events and their impact on the present to be incredibly enriching. This love for reading not only broadens my knowledge but also enhances my communication skills and creativity.
Timeline
Communications Assistant Intern
YAYASAN KADIR & FATIMAH
11.2022 - 02.2024
Social Media Intern
BRAND360 Degrees Sdn Bhd
04.2022 - 07.2022
Ice Cream Waitress and Barista
The Ice Cream Bar
02.2022 - 04.2022
Marketing Intern
NESTLE MALAYSIA -MILO BUSINESS UNIT
01.2021 - 03.2021
Retail Sales Assistant
Nita Bedi Boutique
01.2020 - 01.2020
Retail Sales Assistant
Butik Acquire Bangsar Village 2
09.2016 - 12.2016
Retail sales assistant
Borders Bookstore Bangsar Village 2
06.2016 - 09.2016
Bachelor's ( Hons) - Communications
University of Wollongong Malaysia
04.2001 -
Diploma - Mass Communications
IACT College
04.2001 -
High School Diploma -
Sri KDU International School
04.2001 -
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