NORAFZALIZAH MOHAMED ZAIN
JOHOR BAHRU,JOHO
Summary
Experienced barista with a strong proficiency in beverage preparation speed, coffee grinding techniques, and latte artistry. Demonstrates a positive attitude under pressure and excels in multitasking. Skilled in coffee bean selection, milk steaming and frothing, and cash register use. Possesses basic computer literacy. Committed to delivering high-quality service and enhancing customer satisfaction.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work History
Customer service representative
HOME SHIFT TRANSPORT
Johor Bahru, Johor
12.2019 - Current
- Participated in team meetings sharing best practices for improving service delivery.
- Enhanced communication channels through regular updates on company policies and promotions.
- Assisted customers in making informed decisions by providing detailed product information.
- Ensured smooth running of operations with timely preparation of reports.
Barista
LA DOUCE PATISSERIE
Johor Bahru, Johor
02.2016 - 11.2019
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Maintained cleanliness of the café area whilst preparing orders.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Performed cash handling duties accurately to maintain financial integrity.
Coffee barista
McDonald's
CLEMENTI, SINGAPORE, SINGAPORE
09.2011 - 07.2015
- Adapted quickly to high-pressure situations, ensuring prompt service delivery.
- Demonstrated in-depth knowledge of coffee blends, resulting in personalised recommendations.
- Upheld health and safety regulations at all times, reducing workplace accidents.
- Implemented cleaning schedules, maintaining a tidy and inviting space.
- Promoted café's special offers and discounts successfully increasing sales.
Education
A-Levels -
HIGH SCHOOL
Johor Bahru, Johor 01.2002 - 12.2006
Skills
- Beverage preparation speed
- Coffee grinding techniques
- Positive attitude under pressure
- Multitasking proficiency
- Coffee bean selection
- Basic computer literacy
- Milk steaming and frothing
- Latte artistry
- Cash register use
- Patient attitude
- Pressure handling
Languages
English
Intermediate
Timeline
Customer service representative
HOME SHIFT TRANSPORT
12.2019 - Current
Barista
LA DOUCE PATISSERIE
02.2016 - 11.2019
Coffee barista
McDonald's
09.2011 - 07.2015
A-Levels -
HIGH SCHOOL
01.2002 - 12.2006
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