NORAFIDAH BINTI ABDUL RAZAK
CLERK
Simpang Renggam, Johor
Summary
Proven leader in office management, adept at multitasking and organization, significantly enhanced operational efficiency at Z Stay Inn Hotel. Excelled in customer service and Microsoft Office, driving team collaboration and improving client satisfaction. Skilled in document management and performance improvement, consistently achieving results beyond employer expectations. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
12
12
years of professional experience
3
3
Languages
Work History
Receptionist Supervisor
Z Stay Inn Hotel
02.2022 - Current
- Assisted in the development of policies and procedures for the reception team, ensuring adherence to organizational standards and promoting a consistently high level of service.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing client concerns promptly.
- Contributed to cost-saving efforts by monitoring office supply inventory levels closely and making strategic purchasing decisions when necessary.
- Managed phone system effectively, directing calls appropriately to minimize disruptions in the workplace.
- Resolved conflicts swiftly, utilizing mediation skills to maintain a harmonious working environment for all employees.
- Handled sensitive information discreetly, maintaining strict confidentiality while performing daily tasks and attending to client needs.
- Ensured timely completion of administrative tasks, maintaining accurate records and documentation for the organization.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Trained team members on new hotel services and products to support promotional efforts.
Clerk
Ibn Resources
02.2021 - 02.2022
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Processed documents and materials to disseminate information to appropriate parties.
- Input data into spreadsheets and databases.
General Office Clerk
Kelapa Sawit Teck Seng
09.2018 - 09.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Updated company databases regularly to ensure accurate employee contact information was readily available when needed.
- Expedited document processing by accurately proofreading for errors before submission or distribution.
- Input data into spreadsheets and databases.
- Purchased and maintained office supplies.
General Clerk
Gian Sheng Kilang Batu Bata S/b
01.2016 - 06.2018
- Expedited document processing by skillfully utilizing office equipment such as scanners, copiers, and fax machines.
- Assisted staff with office supplies requests, verified receipts with orders and reconciled charges to facilitate supply inventory.
- Improved data accuracy by diligently maintaining records and updating information in databases.
- Supported team members with various administrative tasks, contributing to a well-functioning office environment.
- Maintained supplies inventory by regularly checking stock levels and placing orders when necessary to prevent shortages.
- Input data into spreadsheets and databases.
Sales Clerk
Lee Soon Seng Plastic Industries S/b
01.2012 - 12.2015
- Kept front check out area clean and organized for efficient service.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Opened and closed store by balancing cash registers and receipts.
- Used several databases to order inventory from major suppliers.
Education
High School Diploma -
Universiti Malaysia Pahang
Pahang 04.2001 -
Skills
Customer service focus
Document Management
Task Delegation
Teamwork and Collaboration
Microsoft Office
Office Management
Data Entry
Team Leadership
Excellent Communication
Documentation and control
Multitasking and Organization
Scheduling
Timeline
Receptionist Supervisor
Z Stay Inn Hotel
02.2022 - Current
Clerk
Ibn Resources
02.2021 - 02.2022
General Office Clerk
Kelapa Sawit Teck Seng
09.2018 - 09.2020
General Clerk
Gian Sheng Kilang Batu Bata S/b
01.2016 - 06.2018
Sales Clerk
Lee Soon Seng Plastic Industries S/b
01.2012 - 12.2015
High School Diploma -
Universiti Malaysia Pahang
04.2001 -
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