Norfaezah Mahmud
Executive
Banting,Selangor
Summary
Seeking for career enhancement in an environment of growth and excellence in any job opportunity to expand learnings and knowledge while making a significant contribution to the success of department. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Executive Business Development & Strategy
Malaysia Airports Holdings Berhad
Sepang, Selangor
01.2022 - Current
- Business Development Strategy Unit – KLIA2
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Identified trends and assessed opportunities to improve processes and execution.
Executive Credit Management Unit
Malaysia Airports Holdings Berhad, MAHB
Sepang, Selangor
04.2019 - Current
- Established and implemented departmental policies, goals and objectives.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Identified trends and assessed opportunities to improve processes and execution.
Executive, Taskforce Rental Assistance Program
Malaysia Airports Holdings Berhad
Sepang, Selangor
08.2021 - 02.2022
- Collaborated with back-office team members to facilitate seamless business execution.
- Monthly update the system for the changes based on actual report received
- Preparing summary of data in excel to be shared with Finance for billing purposes
Executive Data Management Unit, SAP
Malaysia Airports Holdings Berhad
Sepang, Selangor
04.2016 - 03.2019
- Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
- Designed deployment automation solutions to expedite implementation of SAP solutions.
- Analyzed work to generate logic for new systems, procedures and tests.
- Tested functional compliance of company products.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
Executive, Tender Management Unit
Malaysia Airports Holdings Berhad, MAHB
Sepang, Selangor
09.2012 - 02.2016
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Established and implemented departmental policies, goals and objectives.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Identified trends and assessed opportunities to improve processes and execution.
- Identified opportunities to expand or shift course to take advantage of changes in market.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
Junior Executive Trainee, Credit & Recovery Div
Prokhas Sdn Bhd
Bukit Damansara, Kuala Lumpur
06.2011 - 08.2012
- Sorted, organized and maintained files.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
- Liaised with clients to assess needs and responded to inquiries.
- Analyzed problems and worked with teams to develop solutions.
- Took meeting notes and compiled paperwork to support department.
- Collaborated with team to optimize workflow and achieve objectives.
- Gathered, organized and input information into digital database.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Developed effective improvement plans in alignment with goals and specifications.
Practical Trainee
Amanah Saham Nasional Berhad, ASNB
Alor Setar, KEDAH
05.2010 - 10.2010
- Provided clerical support, addressing routine and special requirements.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Sorted, organized and maintained files.
- Assisted with projects by applying strong analytical skills and studies.
- Maintained office schedule and calendar of workflow and meetings.
- Liaised with clients to assess needs and responded to inquiries.
- Completed research, compiled data and assisted in timely reporting.
- Took meeting notes and compiled paperwork to support department.
- Produced high-quality communications for internal and external use.
- Collaborated with team to optimize workflow and achieve objectives.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Education
MBA - Business Administration
Universiti Teknologi Mara (UiTM)
Shah Alam 04.2015 - 05.2018
BBA - Marketing
Universiti Teknologi Mara (UiTM)
Merbok, Kedah 04.2008 - 01.2010
High School Diploma -
Universiti Teknologi Mara (UiTM)
Merbok, Kedah 12.2005 - 01.2008
Skills
SAP Flexi RE (Commercial MAHB)Bahasa MalaysiaEnglish
Business development and planning
New Business Development
Teamwork and Collaboration
Critical Thinking
Planning and Coordination
Organization and Time Management
Maintenance and Repair
Delinquency monitoring
Loan recommendations
Compliance assessments
Documentation preparation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Larian Obor Sukan Sea at KLIA
- CSR program “Jalinan Kasih” at Rumah Orang Tua Puchong
- Kursus Jenazah & Penyembelihan
- Majlis Berbuka Puasa Bersama Tahfiz dan Anak Yatim
- Concessionaire Conference Commercial – Yearly Tenant Engagement
- KULinary Program KLIA
- Crazy Sales – Sales Assistance Program KLIA
- Sport ie badminton, ping pong, golf & bowling
- CSR activities ie Rumah Orang Tua, Rumah Anak Yatim, Hospital
Malaysia Holdings Berhad (MAHB) -
2021-2022: Completed Special Taskforce Team – Rental Assistance Program during Covid for Stakeholders MA(S) & MASB
2018: Credit Awareness Program, managed to reduce >90 from rating C to B and A in MA(S) and MASBS
2015: Best Staff in Commercial Division; Tender completed with new award at 4 airports, PEN, LBU, TWU & BKI
2013-2014 (MASB): Brought >5 new brands in MASB; Average revenue increased by 41% for MASB
Involvement
Timeline
Executive Business Development & Strategy
Malaysia Airports Holdings Berhad
01.2022 - Current
Executive, Taskforce Rental Assistance Program
Malaysia Airports Holdings Berhad
08.2021 - 02.2022
Executive Credit Management Unit
Malaysia Airports Holdings Berhad, MAHB
04.2019 - Current
Executive Data Management Unit, SAP
Malaysia Airports Holdings Berhad
04.2016 - 03.2019
MBA - Business Administration
Universiti Teknologi Mara (UiTM)
04.2015 - 05.2018
Executive, Tender Management Unit
Malaysia Airports Holdings Berhad, MAHB
09.2012 - 02.2016
Junior Executive Trainee, Credit & Recovery Div
Prokhas Sdn Bhd
06.2011 - 08.2012
Practical Trainee
Amanah Saham Nasional Berhad, ASNB
05.2010 - 10.2010
BBA - Marketing
Universiti Teknologi Mara (UiTM)
04.2008 - 01.2010
High School Diploma -
Universiti Teknologi Mara (UiTM)
12.2005 - 01.2008