Norfaezah Mahmud
Executive
Banting,Selangor
Summary
Seeking for career enhancement in an environment of growth and excellence in any job opportunity to expand learnings and knowledge while making a significant contribution to the success of department. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Executive Business Development & Strategy
Malaysia Airports Holdings Berhad
Sepang , Selangor
2022.01 - Current
- Business Development Strategy Unit – KLIA2
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
- Developed sales strategies to achieve short and long-term sales revenue objectives.
- Identified trends and assessed opportunities to improve processes and execution.
Executive Credit Management Unit
Malaysia Airports Holdings Berhad, MAHB
Sepang , Selangor
2019.04 - Current
- Established and implemented departmental policies, goals and objectives.
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Identified trends and assessed opportunities to improve processes and execution.
Executive, Taskforce Rental Assistance Program
Malaysia Airports Holdings Berhad
Sepang , Selangor
2021.08 - 2022.02
- Collaborated with back-office team members to facilitate seamless business execution.
- Monthly update the system for the changes based on actual report received
- Preparing summary of data in excel to be shared with Finance for billing purposes
Executive Data Management Unit, SAP
Malaysia Airports Holdings Berhad
Sepang , Selangor
2016.04 - 2019.03
- Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
- Designed deployment automation solutions to expedite implementation of SAP solutions.
- Analyzed work to generate logic for new systems, procedures and tests.
- Tested functional compliance of company products.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.
Executive, Tender Management Unit
Malaysia Airports Holdings Berhad, MAHB
Sepang , Selangor
2012.09 - 2016.02
- Anticipated and tracked operational and tactical risks to provide strategic solutions.
- Established and implemented departmental policies, goals and objectives.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Identified trends and assessed opportunities to improve processes and execution.
- Identified opportunities to expand or shift course to take advantage of changes in market.
- Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
Junior Executive Trainee, Credit & Recovery Div
Prokhas Sdn Bhd
Bukit Damansara , Kuala Lumpur
2011.06 - 2012.08
- Sorted, organized and maintained files.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
- Liaised with clients to assess needs and responded to inquiries.
- Analyzed problems and worked with teams to develop solutions.
- Took meeting notes and compiled paperwork to support department.
- Collaborated with team to optimize workflow and achieve objectives.
- Gathered, organized and input information into digital database.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Developed effective improvement plans in alignment with goals and specifications.
Practical Trainee
Amanah Saham Nasional Berhad, ASNB
Alor Setar , KEDAH
2010.05 - 2010.10
- Provided clerical support, addressing routine and special requirements.
- Answered and transferred incoming telephone calls, taking messages for various staff members.
- Sorted, organized and maintained files.
- Assisted with projects by applying strong analytical skills and studies.
- Maintained office schedule and calendar of workflow and meetings.
- Liaised with clients to assess needs and responded to inquiries.
- Completed research, compiled data and assisted in timely reporting.
- Took meeting notes and compiled paperwork to support department.
- Produced high-quality communications for internal and external use.
- Collaborated with team to optimize workflow and achieve objectives.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Education
MBA - Business Administration
Universiti Teknologi Mara (UiTM)
Shah Alam 2015.04 - 2018.05
BBA - Marketing
Universiti Teknologi Mara (UiTM)
Merbok, Kedah 2008.04 - 2010.01
High School Diploma -
Universiti Teknologi Mara (UiTM)
Merbok, Kedah 2005.12 - 2008.01
Skills
SAP Flexi RE (Commercial MAHB)undefined
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Larian Obor Sukan Sea at KLIA
- CSR program “Jalinan Kasih” at Rumah Orang Tua Puchong
- Kursus Jenazah & Penyembelihan
- Majlis Berbuka Puasa Bersama Tahfiz dan Anak Yatim
- Concessionaire Conference Commercial – Yearly Tenant Engagement
- KULinary Program KLIA
- Crazy Sales – Sales Assistance Program KLIA
- Sport ie badminton, ping pong, golf & bowling
- CSR activities ie Rumah Orang Tua, Rumah Anak Yatim, Hospital
Malaysia Holdings Berhad (MAHB) -
2021-2022: Completed Special Taskforce Team – Rental Assistance Program during Covid for Stakeholders MA(S) & MASB
2018: Credit Awareness Program, managed to reduce >90 from rating C to B and A in MA(S) and MASBS
2015: Best Staff in Commercial Division; Tender completed with new award at 4 airports, PEN, LBU, TWU & BKI
2013-2014 (MASB): Brought >5 new brands in MASB; Average revenue increased by 41% for MASB
Involvement
Timeline
Executive Business Development & Strategy
Malaysia Airports Holdings Berhad
2022.01 - Current
Executive, Taskforce Rental Assistance Program
Malaysia Airports Holdings Berhad
2021.08 - 2022.02
Executive Credit Management Unit
Malaysia Airports Holdings Berhad, MAHB
2019.04 - Current
Executive Data Management Unit, SAP
Malaysia Airports Holdings Berhad
2016.04 - 2019.03
MBA - Business Administration
Universiti Teknologi Mara (UiTM)
2015.04 - 2018.05
Executive, Tender Management Unit
Malaysia Airports Holdings Berhad, MAHB
2012.09 - 2016.02
Junior Executive Trainee, Credit & Recovery Div
Prokhas Sdn Bhd
2011.06 - 2012.08
Practical Trainee
Amanah Saham Nasional Berhad, ASNB
2010.05 - 2010.10
BBA - Marketing
Universiti Teknologi Mara (UiTM)
2008.04 - 2010.01
High School Diploma -
Universiti Teknologi Mara (UiTM)
2005.12 - 2008.01
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