Nor Zaika Mohd Karim
Sales And Marketing
Tanjung Rambutan,Perak
Summary
in my role as Senior Coordinator (Sales and Marketing), I have consistently generated new sales leads and successfully exceeded monthly sales goals. I actively participated in monthly sales meetings and quarterly sales training to stay informed about market trends and strategies. Through the execution of the full sales cycle process from initial lead processing to conversion and closing, I was able to increase sales and drive revenue growth.
By assessing customer needs and employing suggestive selling techniques, I effectively contributed to achieving or surpassing company defined sales quotas. I collaborated with the sales team to collectively reach targets, ensuring that personal quotas were consistently met or exceeded. Additionally, my involvement in event marketing, sales initiatives, and brand promotion activities significantly boosted sales and brand visibility.
Building strong relationships with both new and existing customers has always been a priority for me. I consistently engaged with customers to build rapport and loyalty, providing them with a positive experience and creating lasting connections. Moreover, I maintained a calm and professional demeanor in high stress that arose to ensure customer satisfaction.
I have a proven track record of setting and achieving company defined sales goals, providing outstanding customer service, and working collaboratively with teams to drive business growth. I am confident that my skills and experience make me a valuable asset to my organization.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
Work History
Sales & Marketing Coordinator
Yakult Malaysia Sdn. Bhd.
05.2019 - Current
- Generated new sales leads to achieve and exceed monthly sales goals.
- Attended monthly sales meetings and quarterly sales trainings.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Achieved or exceeded company-defined sales quotas.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contributed to event marketing, sales and brand promotion.
- Met existing customers to review current services and expand sales opportunities.
- Informed customers of promotions to increase sales productivity and volume.
- Set and achieved company defined sales goals.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Clinic Assistant
Thompson Hospital Kota Damansara
02.2015 - 02.2018
- Helped young patients feel comfortable with procedures and immunizations.
- Educated patients and families on health topics, medications and treatments to increase understanding and improve health outcomes.
- Complied with ethical and legal standards to maintain professional integrity and meet regulatory requirements.
- Mentored junior nurses to promote professional development and enhance overall quality of care.
- Provided emotional support to patients and families to enhance patient experience and promote healing.
- Administered medications and treatments to pediatric patients to manage symptoms and promote healing.
- Administered immunizations and other preventative care measures to promote health and prevent disease.
- Documented pediatric patient care to maintain accurate and complete medical records.
- Maintained current knowledge of healthcare practices and developments to provide evidence-based care.
- Cultivated rapport with patients and caregivers, utilizing proactive communication with parents and children.
- Responded to emergencies and critical situations to provide prompt and appropriate care.
- Monitored pediatric patient conditions to identify changes and respond promptly.
- Educated family members and caregivers on patient care instructions.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Recorded details regarding therapies to keep patient charts updated.
- Evaluated patient histories, complaints, and current symptoms.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Billing Clerk
Hospital Fatimah
08.2014 - 02.2015
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Updated patient financial information to guarantee accuracy.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Liaised between patients, insurance companies, and billing office.
- Disbursed petty cash by recording entries and verifying documentation.
Orthopedic Clinic Assistant
Perak Community Specialist Hospital
08.2013 - 07.2014
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
Supervisor
Kidzania Malaysia
06.2012 - 07.2013
- Organized and led activities designed to promote physical, mental and social development in children such as games, arts and crafts and storytelling.
- Helped develop and maintain age-appropriate recreational program to promote spiritual growth through cooperative play.
- Reported accidents and incidents to leadership.
- Supported fun, interactive environment for learning and ministry.
Education
Sijil Penilaian Menengah - General Education
01.2004 - 12.2008
DIPLOMA - Nursing
04.2009 - 06.2012
Skills
Strategic marketing planning
Market competitor analysis
Brand management
Strong verbal and written communication
Analytical problem-solving
Behavioral documentation
Problem-solving skills
Independent goal-oriented professional
Building professional relationships
Effective team collaboration
Strategic decision-making
Effective task prioritization
Business strategy formulation
Certification
Diploma In Nursing, 06/01/12
Timeline
Sales & Marketing Coordinator - Yakult Malaysia Sdn. Bhd.
05.2019 - Current
Clinic Assistant - Thompson Hospital Kota Damansara
02.2015 - 02.2018
Billing Clerk - Hospital Fatimah
08.2014 - 02.2015
Orthopedic Clinic Assistant - Perak Community Specialist Hospital
08.2013 - 07.2014
Supervisor - Kidzania Malaysia
06.2012 - 07.2013
MAHSA University College - DIPLOMA, Nursing
04.2009 - 06.2012
Sekolah Menengah Kebangsaan Tanjung Rambutan - Sijil Penilaian Menengah, General Education
01.2004 - 12.2008