Nor Roslianti Rosland
SPECIALIST, SALES SUPPORT
KUALA LUMPUR
Summary
Specialist, Sales Support supporting customer requests, sales quoting, and booking workflows across SAP, CRM, and internal client systems. Delivers accurate purchase orders, quotations, and time-and-material data while meeting contractual KPIs and resolving escalations through clear client communication. Trains new team members, notes accounts accurately, and helps reduce errors across daily case handling.
Overview
2
2
Languages
19
19
years of professional experience
Work History
Specialist, Sales Support
Concentrix Srev Malaysia Sdn Bhd
10.2016 - Current
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs').
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
- Maintain basic knowledge of client products and services. Also need to be familiar with customer system like Ascend, EBI, PDB Tool, SAP, OSCAR, CRM, Prism and VMWare.
- Prepare quotation and handle booking as per client request and work closely with Sales Team to manage on quoting and booking request.
- Provide sales support to sales representative like preparing Purchase Order, Booking , Time and Material data.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer. Communicate with client on urgent request to ensure the request as per what customer wants and deliver on time.
- Prepare quote for bulk request for more than a thousand serial by using IBR report to make work smoothly.
- Created thorough documentation, ensuring all accounts were accurately recorded.
- Handled escalation mailbox to identify issues and find solutions, ensuring quality assurance among team members and minimizing errors.
- Trained new team members, provided reports to meet daily targets, and collaborated with team to complete all requests by end of day, preventing customer escalations.
- Concentrix Corporation, Kuala Lumpur
Senior Global Operation Officer
Scope International (M) Sdn Bhd
02.2010 - 10.2016
- Checked and approved payments on cash management services using Rapid Cash System, ensuring accuracy of customer information and addressing issues in daily transactions.
- Concern about details of payment like value date, amount, beneficiary name, bank routing, bank code, cut-off time and sanction country.
- Handle many role like pre-fde, sv, fde, fdex, rds, opics, s2bx and deal booking.
- Managed time effectively to meet personal and team targets.
- Ensured customer satisfaction by fulfilling responsibilities and providing high-quality service.
- Read the documents carefully to avoid errors, work in team and independently, update news about the bank routing and bank name to avoid misunderstanding.
- Scope International (M) Sdn Bhd, Kuala Lumpur
Account Assistant
DSI (M) Sdn Bhd
11.2007 - 02.2010
- Make purchase order, delivery order, invoice and collect payment.
- Processed purchase orders, delivery orders, invoices, and collected payments to ensure accurate transactions.
- Prepared profit and loss statements, government and school tenders, and managed employee scheduling and payroll.
- Managed administration department and cultivated relationships with suppliers to secure optimal quality and pricing.
- DSI (M) Sdn Bhd, Selayang, Kuala Lumpur
Education
Bachelor in Business Administration (hons) -
UiTM
Terengganu12-2007
Diploma in Business Studies - undefined
UiTM
Pahang12-2005
Sijil Pelajaran Malaysia (SPM) - undefined
Sek. Men. Keb. Panglima Garang Abdul Samad
Pahang12-2000
Skills
Communication skill
Customer communication
Escalation management
Issue resolution
Quality assurance
Order processing
Quotation preparation
Purchase order processing
Reporting
Training delivery
Timeline
Specialist, Sales Support
Concentrix Srev Malaysia Sdn Bhd
10.2016 - Current
Senior Global Operation Officer
Scope International (M) Sdn Bhd
02.2010 - 10.2016
Account Assistant
DSI (M) Sdn Bhd
11.2007 - 02.2010
Sijil Pelajaran Malaysia (SPM) - undefined
Sek. Men. Keb. Panglima Garang Abdul Samad
Diploma in Business Studies - undefined
UiTM
Bachelor in Business Administration (hons) -
UiTM
Qualities
I am very hardworking person, can work in team and independent. I also can give full commitment to my job. I like to do challenging job than can increase my skill and experience. I also can work under pressure.
Current Salary
RM 5,800.00
Expected Salary
RM 6,600.00 (Negotiable)