NOR FARAH ZIANA AHAMAD NOR
ACCOUNT/SALES DIRECTOR
Shah Alam, Selangor
Summary
Dynamic Account Director with a proven track record at TM , excelling in strategic account development and relationship building. Demonstrated expertise in leading high-performing teams and negotiating profitable projects, achieving consistent results against targets. Skilled in cross-functional teamwork and adept at managing multiple priorities to drive business growth.
Offering strong communication skills and keen ability to adapt within dynamic environments, eager to learn and grow. Brings solid foundation in client relations and leadership skills ensuring smooth transition into new role.
Overview
19
19
years of professional experience
1
1
year of post-secondary education
Work History
Account Director
TM Technologies Services Sdn Bhd
01.2011 - Current
- Experience managing accounts in various vertical of industries such as Broadcast ,Logistic , Automotive, Agriculture, Services, Manufacturing, Education and Leisure.
- Built strong rapport by resolving concerns in a timely manner and focus on fostering long-term relationships and grow share of business.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Led a high-performing sales team (managers) through effective coaching, mentoring, and performance management strategies
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Developed strong partnerships with external vendors to enhance product offerings and drive higher profit margins.
- Collaborated with cross-functional teams to develop innovative product offerings that addressed evolving customer demands.
- Delivered consistent results against quarterly targets by monitoring KPIs closely and adjusting tactics as needed.
Presales Consultant (Server/Desktop)
VADS Berhad
01.2009 - 12.2010
- Supported sales team success by delivering technical expertise during client meetings and presentations.
- Presented technical presentations to clients to explain product features and benefits.
- Assisted in closing deals by addressing customer objections and demonstrating the value of proposed solutions.
- Increased win rate by developing compelling solution presentations that effectively showcased product capabilities.
Technical Lead Engineer
VADS Berhad
07.2007 - 12.2008
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Generated weekly and monthly status reports for helpful progress tracking.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
Sales Engineer
Gems IDS Sdn Bhd
06.2006 - 06.2007
- Provided technical support to customers during pre-sales consultations, addressing concerns, and offering solutions tailored to their needs.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
Education
Bachelor of Electronic Eng Major in Telco -
Multimedia University
Cyberjaya 03.2025 - 03.2025
Science Stream -
MRSM Kuala Terengganu
Terengganu 01.2025 - 12.2025
Sekolah Menengah Convent Klang
SelangorSkills
Sales Enthusiasm
Strategic Account Development
Relationship Building Expertise
Cross-Functional Teamwork
Sales funnel management
Team leadership
Versatile in Handling Multiple Priorities
Quick Adaptability
Additional Information
Awards:
1. Best TM Account Executive 2011
2. Best TM Account Manager 2016
3. Best TM Account Manager 2018
4. Service Excellence (Team Category) 2024
Hobbies
- Running
- Hiking
- Cooking
Timeline
Bachelor of Electronic Eng Major in Telco -
Multimedia University
03.2025 - 03.2025
Science Stream -
MRSM Kuala Terengganu
01.2025 - 12.2025
Account Director
TM Technologies Services Sdn Bhd
01.2011 - Current
Presales Consultant (Server/Desktop)
VADS Berhad
01.2009 - 12.2010
Technical Lead Engineer
VADS Berhad
07.2007 - 12.2008
Sales Engineer
Gems IDS Sdn Bhd
06.2006 - 06.2007
Sekolah Menengah Convent Klang