NOR ELIZA
Seri Kembangan
Summary
ABOUT ME Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Solid background of improving collaboration with the stakeholders. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
Work History
Head of HR Operations
- My key responsibilities include maintaining and enhancing the organization’s human resources by planning, implementing, and evaluating employee relations and human resources strategies, programs, and practices
- Achievements
- Led the re-alignment HR processes i.e
- IR, contract renewal, confirmation, payroll
- Successfully led the team with a migration process for 600 employees to a new business entity
- Led and successfully implemented payroll system enhancement
- Currently, leading the team on the payroll migration (on-going project)
- Developed and implement performance management framework
- The framework was successfully rolled out in January 2022
- Review, realignment and established of policies and system arising from Employment Act 1955 amendments in January 2023.
BRANDT BUSINESS
SERVICES SDN BHD
Kuala Lumpur
11.2021 - Current
GROUND TEAM
SDN BHD, GTR
04.2018 - 11.2021
HR Manager
AIRASIA SDN BHD
Sepang
01.2016 - 04.2018
- Set up, lead & drive the HR function for
- GTR, building all the basic foundations of the HR functions includes creation of the
- HR Policy and Processes, Performance
- Management, Talent Resourcing, and
- Industrial Relations
- Achievements
- Lead, strategize, and execute a rightsizing exercise in 2020 due to Covid19 pandemic
- Talent Resourcing - Lead and drive mass recruitment to fill up new and existing vacancies
- Major achievements as follows:-
- Closed 250 vacancies headcounts for various positions within a month via mass interview
- Managing headcount migrations from Kuala Lumpur Station to newly opened stations in Kuantan and
- Melaka within 3 weeks
- HR Policies - Reviewed, re-branded, and rolled out the Employee Handbook
- Streamline and harmonized HR policies and benefit
- Performance Management –
- Developed and implement performance management framework
- The framework was successfully rolled out in September 2020
- Change Management - Drive and harmonize payroll processes between GTR and third-party payroll and improve payroll error rate
- Major achievements
- The error rate has dropped from 30% to 5% within 2 months after process harmonization
- Developed allowances payment maintenance
- This method has improved the payment rate from to almost 100% which indirectly has improved the employees’ morale where almost zero complaints received to date
- Lead several processes change managements i.e
- HRIS migration, third party medical administrator, overtime submission
- Industrial Relations
- Closed court case in Kota Kinabalu with almost zero cost in 2019
- Closed 1 case in Labor Court in Bangi with minimal cost in 2019
HR Business Partner
ASTRO, UNITED OVERSEAS
Kuala Lumpur
07.2008 - 01.2016
- Primary responsibility is to partner the Business that I supported within the Group by providing advice and expertise on country terms and conditions, policies and procedures, employment legislation, data integrity, recruitment and selection, remuneration and reward, guidance and support in performance management
- Achievements
- Successfully lead 170 employees’ migration in Singapore from AirAsia to a local ground handler company in 2018 with salary and benefit harmonization
- Successfully resolved internal audit and local labor issues about employment documents in Vietnam
- Reviewed, re- drafted, and endorsed employment agreement as per local labor legislation in
- Successfully closed a long-opened vacancy (unfilled headcount due to niche skills) for Kansai International Airport in
Assistant Vice President, HR
BANK (M) BHD
Kuala Lumpur
02.2002 - 07.2008
- Primary responsibility is to partner the Business that I supported within the Group by providing advice and expertise on country terms and conditions, policies and procedures, employment legislation, data integrity, recruitment and selection, remuneration and reward, guidance and support in performance management
- I was in Industrial Relations Department for 5 years where I was groomed and climbed the corporate ladder.
Education
Executive Diploma - Human Resource Management
UNIVERSITY OF MALAYA
Kuala LumpurTimeline
BRANDT BUSINESS
SERVICES SDN BHD
11.2021 - Current
GROUND TEAM
SDN BHD, GTR
04.2018 - 11.2021
HR Manager
AIRASIA SDN BHD
01.2016 - 04.2018
HR Business Partner
ASTRO, UNITED OVERSEAS
07.2008 - 01.2016
Assistant Vice President, HR
BANK (M) BHD
02.2002 - 07.2008
Head of HR Operations
Executive Diploma - Human Resource Management
UNIVERSITY OF MALAYA
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