Nor Aziah Jaafar
Operation Management Admin & Sales Executive
Sri Kembangan
Overview
25
25
years of professional experience
2
2
years of post-secondary education
Work History
HR Administrative Assistant
Cle Power Sdn Bhd
03.2023 - 05.2025
- Supported payroll processing by accurately tracking time and attendance records, reporting discrepancies to management as needed.
- Contributed to a positive company culture by planning engaging team-building events and activities.
- Maintained confidentiality of sensitive HR information, adhering to strict privacy guidelines at all times.
- Efficiently managed personnel files, ensuring all documents were up-to-date and in compliance with legal requirements.
Outlet Manager
Boat Noodle Malaysia
07.2018 - 10.2018
- Plan, organize, direct, and coordinate the workers and resources of the restaurant for the efficient, well-prepared, and profitable service of food and beverages.
- Tasks and Duties:
- . Work with chefs and other personnel to plan menus that are flavorful and popular with customers. Work with chefs for efficient provisioning and purchasing of supplies. Estimate food and beverage costs. Supervise portion control and quantities of preparation to minimize waste. Perform frequent checks to ensure consistent high quality of preparation and service.
- . Supervise operation of bar to maximize profitability, minimize legal liability, and conform to alcoholic beverage regulations.
- . Work with other management personnel to plan marketing, advertising, and any special restaurant functions.
- . Direct hiring, training, and scheduling of food service personnel.
- . Investigate and resolve complaints concerning food quality and service.
- . Enforce sanitary practices for food handling, general cleanliness, and maintenance of kitchen and dining areas.
- . Comply with all health and safety regulations.
- . Review and monitor, with bookkeeper or other financial personnel, expenditures to ensure that they conform to budget limitations. Work to improve performance.
- . Perform other duties as assigned by management.
- . Managing on logistic and maintenance issue with supplier and warehouse.
- Reason for leaving : Change Experience
Cafe Manager
Dome Malaysia
01.2018 - 04.2018
- Reason for leaving : Finish contract
Outlet Manager
Caffe Bene Malaysia
12.2015 - 09.2017
- Reason for leaving : Better salary offer
Outlet Manager
Garage 51 and Underground Society
04.2015 - 12.2015
- Reason for leaving : Force to resign due owner expectation
Outlet Manager
The Loaf Café & Bistro Bangsar Village II
04.2014 - 07.2015
- Reason for leaving : Better salary offer
Restaurant Manager
Chili's Grill & Bar Company
01.2012 - 08.2013
- Reason for leaving : Finding short hour working and better offer
Store Manager
Starbucks Coffee Company Sdn. Bhd
08.2003 - 07.2011
- Leadership-Setting goals for the work group, developing organizational capability and modeling how we work together. Manage with integrity, honesty and knowledge that promote the culture, values and mission of work.
- Drives the implementation of company program by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives
- Planning and Execution-Developing strategic and operational plans for the work group, managing execution and measuring result. Constantly monitors and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirement. Managing on logistic and maintenance issue with supplier and warehouse.
- Business Requirements-Providing functional expertise and executing functional responsibilities. Regularly utilizes management information tools and analyzes financial report to identify and address trends and issue in store performance. Solicits customer feedback to understand customer need and the needs of the community in which the store serves.
- Partner development/team building-Providing partners with coaching, feedbacks, development, career opportunities and building effective teams.
- Reason for leaving : Personal decision for better environment
Crew Leader
KFC Holding
06.2000 - 07.2003
- Reason for leaving : Get better permanent job
Education
Diploma - Science Computer Information Technology
UTM - EDI
01.1999 - 01.2001
Sijil Pelajaran Malaysia (SPM) - Grade 2
Sekolah Menengah Teknik Alor Akar
Kuantan, PahangSkills
Office administration
Data entry proficiency
Employee relations
Document preparation
Extra Curricular
1998-2001, Being a Committee Member in Mingle-mingle in the Park Program, Being a Vice President of the Students Orientation Week Committee, Being a Committee Member in the Debate Tournament, Being a Member of the Sisda Club, Being a Committee Member of the English Club 1993-1997, Being a Treasurer of Renjer Puteri, Being a Troop Leader in Renjer Puteri, Being a Committee Member of the Consumer Club
Major
- Business Information System
- Payroll and Administration
- Financial Management and Control
- Profit And Loss Budget
- Financial Reporting
- Auditing and Internal Review
- Financial Information and Management
- Strategic Management
- Logistic and planning warehouse
- Maintenances Problem Solve
Nric
810523-03-5128
Personal Information
- Age: 44
- Salary: RM 3800
- Expected Salary: RM 3500 ++ 1 Month Notice (Negotiable)
- Ethnicity: Malay
- Date of Birth: 05/23/81
- Gender: Female
- Nationality: Malaysian
- Marital Status: Divorced
- Religion: Islam
Timeline
HR Administrative Assistant
Cle Power Sdn Bhd
03.2023 - 05.2025
Outlet Manager
Boat Noodle Malaysia
07.2018 - 10.2018
Cafe Manager
Dome Malaysia
01.2018 - 04.2018
Outlet Manager
Caffe Bene Malaysia
12.2015 - 09.2017
Outlet Manager
Garage 51 and Underground Society
04.2015 - 12.2015
Outlet Manager
The Loaf Café & Bistro Bangsar Village II
04.2014 - 07.2015
Restaurant Manager
Chili's Grill & Bar Company
01.2012 - 08.2013
Store Manager
Starbucks Coffee Company Sdn. Bhd
08.2003 - 07.2011
Crew Leader
KFC Holding
06.2000 - 07.2003
Diploma - Science Computer Information Technology
UTM - EDI
01.1999 - 01.2001
Sijil Pelajaran Malaysia (SPM) - Grade 2
Sekolah Menengah Teknik Alor Akar
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