NOOR ZAITUL ITHRI BINTI MOHD ROZI

Prepare, organize, and issue official documents, correspondence, and important memos.

• Maintain and ensure that records and files comply with ISO 9001:2015 and MS 1900:2014 standards.
• Ensure staff KPIs are achieved by leveraging individual strengths, employee interests, and capabilities.
• Support management in the implementation of organizational projects and activities.
• Manage the recruitment process, including candidate sourcing, and serve as an interview panel member.
• Manage the onboarding of internship staff and specific requirements.
• Serve as a member of the Shariah Committee within the organization to ensure compliance with Shariah guidelines.
• Serve as one of the internal audit panel members for ISO 9001:2015 and MS 1900:2014.
• Prepare reports for every Shariah-related activity conducted.
• Monitor the inventory and pantry of office supplies, and the purchasing of new materials, with attention to budgetary constraints.
• Oversee facilities services, maintenance activities, and tradespersons.
• Organize and supervise office activities.
• Trained employees in company and regulatory compliance requirements to promote conformance.
• Resolving employee problems as needed.

• Resolved customer inquiries and complaints professionally to enhance customer satisfaction.
• Managed product exchanges and returns in accordance with boutique policies.
• Ensured product displays were neat and appealing, while monitoring stock for replenishment needs.
• Executed boutique promotions and supported marketing activities to attract new customers.
• Updated customer service database with new information, address changes and contact details.
• Maintained clean and organized work environment to maintain customer safety.
• Planned, created, and edited creative content for various social media platforms to enhance user engagement.
• Developed engaging scripts, articles, and copywriting for digital marketing campaigns.
• Managed content publishing schedules in line with the company’s marketing calendar to ensure brand consistency.
• Handled Shopee and Facebook accounts, including managing transactions, processing orders, and regularly updating new products.
• Monitored and managed stock inventory to maintain sufficient, organized stock levels.
• Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company or industry trends impacting our customers'' needs.

• Manage company files and documents, including correspondence and memos.
• Prepare and organize official documents, correspondence, and company reports.
• Handle phone calls, emails, and customer inquiries.
• Support management in the implementation of projects and organizational activities.
• Assist in human resource management, including staff record filing, leave, and attendance tracking.
• Manage inventory control to ensure stock levels are sufficient, and well-organized.
• Oversee sales processes, order management, and product delivery to customers.
• Serve as a facilitator for training programs conducted by the company.

• Supported the Head of Department in general administrative tasks.
• Assisted in preparing and managing tender documents and project contracts.
• Assisted in opening, organizing, and updating files related to contracts and projects.
• Received, recorded, and distributed daily correspondence, memos, and administrative directives.
• Communicated with staff and external parties (clients) for inquiries and support.
• Updated data and information regarding contractors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Prepared correspondence, reports, and meeting minutes.
• Managed office stationery and assets, including procurement and distribution to relevant staff.