Noor Zahirah Binti Mohd Bakhlis

• Managed phone and email correspondence and handled incoming and outgoing mail and faxes
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
• Completed forms, reports, logs, and records to quickly handle all documentation for human resources
• Established administrative work procedures to track staff's daily tasks
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
• Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions
• Liaised between clients and vendors and maintained effective lines of communication
• Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders
• Opened and properly distributed incoming mail to promote quicker response to client inquiries

• Managed customer issues regarding their purchases through the website and social media.
• Conducted follow-up calls to obtain feedback from customers.
• Extracted databases for marketing purposes.
• Organized databases based on given categories.
• Arranged product pickups for customers at Aleena's Warehouse.
• Addressed and resolved any customer issues with products.
• Compiled monthly reports detailing customer issues.
• Delegated responsibilities to the team based on customer issues.
• Responded to customer inquiries via email, Whats App, and phone calls.

• Identified prospects by reading telephone and zip code directories and other prepared listings.
• Influenced customers to maintain services by delivering prepared sales talks, providing service and product information, and quoting prices.
• Completed orders by accurately recording names and addresses, and referring orders for further processing.
• Maintained equipment by adhering to the manufacturer's instructions and established processes.
• Secured information through regular database backups.
• Ensured a safe and clean working environment by complying with procedures, rules, and regulations.
• Supported operations by following policies and procedures and reporting needed changes.
• Provided customers with an excellent experience before the conclusion of the service.
• Delivered optimal solutions to customer issues.

• Identified prospects through telephone and zip code directories and other prepared listings.
• Engaged prospective customers using telephone equipment, automatic dialing systems, and other telecommunications technologies.
• Influenced customers to purchase services and merchandise by delivering prepared sales talks, providing service and product information, and quoting prices.
• Completed orders by accurately recording names, addresses, and purchases, and referred orders for fulfillment.
• Maintained equipment by adhering to the manufacturer's instructions and established procedures.
• Secured information through regular database backups.
• Ensured a safe and clean working environment by complying with procedures, rules, and regulations.
• Supported operations by following policies and procedures and reporting needed changes.
• Contributed to team efforts by achieving related results as needed.

Achievements

• Achieved TOP Junior Sales KPI in Q2 2019 with 30 sales/month.
• Promoted to Senior Team in September 2019