Noorul Akma Binti Omar
Retail Associate
Kuala Lumpur
Summary
Retail professional with history of delivering excellent customer service and maintaining store standards. Proven ability to assist in inventory management and enhance shopping experience. Known for effective teamwork and adaptability to meet dynamic retail needs.
Overview
22
22
years of professional experience
Work History
Retail Associate
Celcomdigi Berhad
08.2012 - 12.2025
- Assisted customers with product selection, questions, and purchase decisions using strong product knowledge.
- Supported opening and closing duties, ensuring store readiness and compliance with daily procedures.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Executive Customer Service Operations
Hong Leong Bank
05.2007 - 07.2012
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reviewed employee concerns and new opportunities to drive business strategies.
Clerk
Public Bank Berhad
04.2004 - 05.2007
- Maintained filing system and organized customer documents for easy retrieval of information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Enhanced customer service with timely and accurate information when handling inquiries.
Education
High School Diploma -
Kolej Profesional Mara, Melaka
Melaka3 2004
Skills
Operations management
Customer service
Staff management
Reliability and punctuality
Timeline
Retail Associate
Celcomdigi Berhad
08.2012 - 12.2025
Executive Customer Service Operations
Hong Leong Bank
05.2007 - 07.2012
Clerk
Public Bank Berhad
04.2004 - 05.2007
High School Diploma -
Kolej Profesional Mara, Melaka
Reference
Wahidah Binti Abd Hakim
Retail Manager
013-3221232
Wan Nurul Sahieda Binti Wan Zakaria
Retail Manager
013-9933189